British Airways customer review
Hugh Harkness (United Kingdom)
BA 0058 Cape Town to London Heathrow Seats 03A & 04A. Check in - Directed to Club World check in. One of our bags not labelled with First Priority label. A little annoying as on the way out all First luggage was the very last off the carousel. Boarding was via gate 2 and then through World Traveller Plus section. Again annoying as that happened with boarding and disembarking on the way out. Electrical problems with entertainment and lighting - resolved after two hours. No First amenity bags on board. No sleep suit offered as not on board either. Seat for buddy dining kept collapsing. As it was the 1st of the month new wine list available. After one glass of Mersault there was no more on board. Offered 2 of last months whites as an alternative. Butter at breakfast was rancid. Needn't have worried about the bag without the priority label. It came of before our other bags! Again First luggage came through long after most of the other classes of travel had cleared the baggage hall. We did disembark through door 1 however. Crew pleasant and apologetic. Why do we pay the extra? It's back to Club World for us. Time to start trying other airlines as well.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
S Jones (United Kingdom)
Flew from LAX-LHR on BA's new A380. The crew are rightfully proud of their new aircraft and could not stop telling the passengers about its status. My seat was picked as 53K Upper Deck. I couldn't believe how cramped it was for this long journey. The divider partition was covered in red wine stains from a previous trip and staff seemed nonchalant about cleanliness. The available width of BA's offering is a big disappointment. Whilst those socially awkward individuals might enjoy the clandestine surroundings I for one do not favour the casket-feel of Club World. The A380 and 787 were a chance to hone the business class offering after much criticism. Execution of the flight was prompt and we pushed back on schedule. I fly a lot for work and am privileged to enjoy the premium cabins but poor attention to detail and very slow service don't inspire a return to a specific carrier. One alcoholic drink was offered just after take off and then the all too familiar menu was wheeled out. BA's menu for this flight was identical to a return LHR-MIA-LHR leg I took back in early December. Lacklustre choices and the infamous warm chicken breast salad. Maybe I was tired and didn't endear myself but it needs to be better. I recently flew the A380 with AF to LAX in Business and that was a role reversal! No limp and greasy bacon sandwich on AF either. LAX Teminal B a massive improvement over the years. From fast immigration to pleasant design it's the leader in aspiring all US airports to improve their standards and get rid of carpet underfoot! Although and in summary is this solely enough in a demanding arena where those availing themselves of premium cabin experiences have quite the opposite.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Charles Berlin (United States)
LHR-JFK. End of a One-World RTW trip. What a disappointment. After a mind-numbing trip through Flight Connections (BA to BA) and a 15 minute walk to the last gate on the B concourse only to get on a 12-15 minute bus ride i was escorted to the F/C cabin which reminded me more of a rabbit warren than an airplane. The aisle was so narrow that it was impossible to put my carry-on bag in the overhead over my seat. Very claustrophobic. Seat was strange. Very narrow and difficult to sleep in - at least 6-7" narrower than the seats on CX or AA. Strange recline mechanism - normally you can adjust the recline and the foot rest separately but not in here. The seat reclines in one motion so you can't "fine tune" it like with other airlines. Menu looked fantastic - apps were good salad was nothing special and the main course (Indian style Lamb) was virtually inedible. Cheeses were good desserts and wines OK. EVOD was not to the standards of the competition. Fewer movies and TV selections than either AA or CX. Crew was fine. Stick with AA/CX from now on.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | N/A |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Ray Desjardins (United Kingdom)
Cabin crew polite unfortunately BA ran out of chicken ran out of wine ran out of soft drinks. The food was awful. Inflight service was a disaster - did not work properly. 12 hours 20 mins flight everything counts obviously BA overlooked this. To be fair all cabin crew were polite and accommodating. I will never fly again with BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Gerry van de Linde (Australia)
My wife and I travelled with our daughter and her 20 month old baby to London. We travelled in First Class. We did the same trip last year but without our daughter and her son. Naturally we were a little bit nervous about travelling with the baby but the staff were so accommodating helpful and friendly that we had nothing to worry about. The staff on both legs were superb in every respect. The food was excellent and the First class sleeping pods were excellent in every respect. Comfortable clean and well appointed. We will travel with British Airways every time we could not fault them in any way. Just one minor thing that is no fault of British Airways. When they call the flight there is a dedicated boarding row for First Class passengers but it seemed that everyone was able to use this lane which means that we had to join the queue rather than just walk straight through. I know that this sounds rather pathetic but surely if one is prepared to pay the additional fare one should be entitled to some form of privileges. We have travelled with British Airways on many occasions and each time we have had the same wonderful experiences.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
M Thompson (United States)
Flew F class on the A380 IAD-LHR-IAD. IAD lounge was charming great bar nice Concorde dining room with good service nice food and on my visit an excellent soup. Greeting staff very nice and bartenders that knew how to do their job. Only the slightest downfall was in the Club Class section of the lounge the finger sandwiches were dry as sand and just as flavorful. Station Manager Captain and Inflight Crew were was kind and generous with their time. Food was decent Champagne was great! IFS was strange and not easy to use but got help from FA's on both flights. Arrival at T5 was shocking. Like a heard of rabid bovine charging for the exits. Shoved like sardines into small trains with nothing to hold onto everyone started to tumble. Processing through fast track however was a breeze. Return. F check in is at the far end of the terminal agent at the counter had the personality of wall paper paste. Concorde Room staff were delightful breakfast was nice Massage was ok. Train to gate not nearly the terror it was on arrival. Boarding for First was a snap FA's top notch food ok. Arrival into IAD was as joyus as surgery with long walks confusing machines little help. Overall after reading so much negative about BA I was at least made to feel special at every stop except check in at T5.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Ince (United Kingdom)
On a recent flight from Johannesburg to London I was shocked to find such cramped seating conditions in the World Traveller economy class section. Having not been able to secure an aisle seat (which would have made minimal difference anyway) I was allocated a middle seat of 3. Like many other men (and some women) I am over 6 ft. with long legs so the acute discomfort I experienced was manifest from the start of the flight to the end about 10 hours. It was difficult to stretch my legs and at times I had to stand in my seat to alleviate leg cramp. It also caused me considerable back pain. I did offer to swap seats with a lady in the adjacent aisle seat but she was unwilling to do so that was her prerogative. So it became necessary to disturb her on a number of occasions to take a walk along the aisles in order to alleviate leg cramps. The cabin staff were co-operative in allowing me to use one of their seats in order to stretch my legs but had to return to mine during a period of turbulence. Reading very similar reviews it does make me wonder if British Airways will bother take any notice or continue to treat their passengers (customers) in this appalling fashion. About 10 years ago I experienced an appalling flight from Buenos Aires to London via British Airways (albeit for different reasons) and swore I would never use them again. But I felt I would give them one more chance. What a mistake. The world's favourite airline - don't make me laugh.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Joseph Gallagher (United Kingdom)
Heathrow to Boston on what was once called queen of the sky now grandmother of the sky. Went WTP on ancient 747 with tiny monitors with badly scratched screen and awful selection of movies and music. Food just OK but crew very good. Not worth the money better off in economy.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Sampayo (United Kingdom)
The flight was to Dubai we travelled on the 9.45pm outgoing and 3.20pm incoming to Heathrow. We travelled in economy the seats were cramped and hard. It was freezing cold so cold in fact passengers wore coats with a blankets on them as well. The food was awful no choice whatsoever. I asked for a coffee because I was so cold but had to wait an hour and then had to ask again before I received it. The flight attendants on both flights did not look smart appeared to want to perform there duties as quickly as possible without any care for the passengers wishes so that they could stand and chat at back of flight and catch up with each other. We have had better flights on easyjet.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
M Dawes (United Kingdom)
Heathrow to Washington A380 upper deck club world return. Crew fantastic aircraft clean seats comfy food excellent both ways. Cannot pick fault with anything apart from they advertise 50K as being a window seat when in fact you actually cannot see out of a window from this seat. I think it's time BA invested some money on the Gatwick club world cabins. The Heathrow product is 100 times better but the price difference does not reflect the difference in standard of service and product delivered.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
