British Airways customer review
M Cooper (United States)
British Airways general onboard services in First are generally acceptable. However the airline refuses to acknowledge that premium ground services should be added for paid First class passengers. Ground services such as special assistance for transfers that are so widely available on other carriers for their First class passengers are sorely lacking at BA (ex. Lufthansa First Class terminal and transfers at FRA and others). Even as a Gold Executive Club top tier member there is nothing available - even when I call and request assistance on long-haul First flights (ex. LHR to HKG) that involve changes in planes between T3 and T5 at LHR. BA needs to wake up and examine the overall First product. The upgrades to the First cabin are also marginal. Packing 14 narrow (even on new A380s) seats in First puts the airline at a huge disadvantage to other OneWorld carriers who have a true First product (ex. Cathay has 8 true suites in First). Wake up BA - your premium fare paying customers are irate over this lack of First product amenities including full ground support (especially upon special request) for paying First passengers.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
E Giraud (France)
Heathrow - Mexico and Cancun - Gatwick in economy. Entertainment fine food ok spacious seats nice crew and excellent landing. I shall fly again with BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Ian Sinclair (United Kingdom)
LGW-AMS on Friday 13th. Flight delayed by almost an hour despite being informed in the lounge that everything was on time reason provided by Captain was late inbound aircraft. (this was my third late running BA flight in as many weeks). No apologies other than the rather matter of fact explanation from the flight deck surly cabin crew who clearly wanted to be somewhere else other than looking after their guests on board. I have two more flights in the coming month with BA rather regretting having booked with this carrier now.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
A Cogan (Ireland)
Beyond Appalling. Flight delayed by ten minutes departing Rome to LHR. As a result one passenger decided he was going to miss his connection in LHR. He was allowed disembark thus leading to a delay in departure from Rome of over 1 hour 30 minutes. Consequent late arrival to LHR. Missed connecting flight. Abandoned in Heathrow at 10.30 on a Sunday night had to book new flights miss a day work find a hotel for the night. Ground staff of no use whatsoever. Staff totally unhelpful. Taking things to a logical conclusion what was to stop more passengers disembarking before departure thus delaying the flight ad infinitum. Correspondence/ contact with BA has been a joke since.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Louise Robinson (United Kingdom)
I have always travelled BA and have recently been upgraded to bronze which I would have thought had a few perks? Wrong! My 15 year old son and I travelled from LHR-NYC on BA but it was a code-share with American Airlines. I couldn't check in online so we stood in the long queue and couldn't book an aisle seat either. BA at the airport apparently couldn't help because it was a code-share even though I had bought through BA! The flight was on time and seats a reasonable size. Coming back we flew from Washington Dulles airport - there was a snow storm and it was freezing. The plane which was an Airbus 380 was supposed to leave at 6.35pm and showing departing "on time" not until 6.15 pm on the 21st Feb. Then BA Announced a 20 min delay which sounded reasonable considering the weather outside and all the other planes were delayed or cancelled! We were all boarded on the plane when they announced the plane was too heavy to be pushed out and there was too much snow behind the plane so they called the snow ploughs! We sat on the plane for 6 hours with no food or refreshments except water! There was nowhere for us go apparently so we couldn't get off the plane. It doesn't take a rocket scientist to work out that with all the snow and a huge airplane that there would be large problems. The final straw was after 5 hrs and the third attempt to move the plane was that we had to sit for another 45 mins defrosting the wings! British Airways were not prepared to cancel or reschedule the flight but instead made us sit like cattle on the airplane. It's a disgrace and we they will probably put it down to bad weather and not negligence bad planning or bad management on their part! Time to look at a new airline to fly with.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
P Seligman (India)
I fly BA business regularly between Delhi and London. I was surprised at how dirty the plane was - on 2 of my last three flights my table was sticky and the area around me stained. The food quality is generally pretty poor - especially on the Delhi to London leg. Also why not get some decent magazines - Country life Decanter the Economist rather than a dull inflight magazine and a grubby copy of Hello! I residually like BA but they have to up their game.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
B Starkey (United Kingdom)
Flew BA2043 Gatwick to Male in World Traveller Plus. Plane a Boeing 777 which was very old and thus the entertainment screen was small. The main dissatisfaction was the food - going out it was the worst that we had ever had in long haul and coming back it was not much better. The choices ran out when the cabin crew got to me (comment someone has to be last and unfortunately it is you sir). I finally got my choice when the Captain gave up his first choice! Other airlines particularly middle east and far east based do a much better job.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
N Ingram (United Kingdom)
Returning from St Vincent late on LIAT Airways we landed in Barbados at 1750 for the 1755 flight to Gatwick. The BA and Virgin flights to Gatwick were still on the Tarmac. All Virgin passengers were quickly met by a representative and sent through to the flight. BA customers had to fend for themselves and therefore missed the flight. That meant pleading for a seat on the 21.10 hrs flight. Not good customer relations. I should add the supervisor at check in was brilliant though.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
M Thompson (United States)
Flew F class on the A380 IAD-LHR-IAD. IAD lounge was charming great bar nice Concorde dining room with good service nice food and on my visit an excellent soup. Greeting staff very nice and bartenders that knew how to do their job. Only the slightest downfall was in the Club Class section of the lounge the finger sandwiches were dry as sand and just as flavorful. Station Manager Captain and Inflight Crew were was kind and generous with their time. Food was decent Champagne was great! IFS was strange and not easy to use but got help from FA's on both flights. Arrival at T5 was shocking. Like a heard of rabid bovine charging for the exits. Shoved like sardines into small trains with nothing to hold onto everyone started to tumble. Processing through fast track however was a breeze. Return. F check in is at the far end of the terminal agent at the counter had the personality of wall paper paste. Concorde Room staff were delightful breakfast was nice Massage was ok. Train to gate not nearly the terror it was on arrival. Boarding for First was a snap FA's top notch food ok. Arrival into IAD was as joyus as surgery with long walks confusing machines little help. Overall after reading so much negative about BA I was at least made to feel special at every stop except check in at T5.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
John Ince (United Kingdom)
On a recent flight from Johannesburg to London I was shocked to find such cramped seating conditions in the World Traveller economy class section. Having not been able to secure an aisle seat (which would have made minimal difference anyway) I was allocated a middle seat of 3. Like many other men (and some women) I am over 6 ft. with long legs so the acute discomfort I experienced was manifest from the start of the flight to the end about 10 hours. It was difficult to stretch my legs and at times I had to stand in my seat to alleviate leg cramp. It also caused me considerable back pain. I did offer to swap seats with a lady in the adjacent aisle seat but she was unwilling to do so that was her prerogative. So it became necessary to disturb her on a number of occasions to take a walk along the aisles in order to alleviate leg cramps. The cabin staff were co-operative in allowing me to use one of their seats in order to stretch my legs but had to return to mine during a period of turbulence. Reading very similar reviews it does make me wonder if British Airways will bother take any notice or continue to treat their passengers (customers) in this appalling fashion. About 10 years ago I experienced an appalling flight from Buenos Aires to London via British Airways (albeit for different reasons) and swore I would never use them again. But I felt I would give them one more chance. What a mistake. The world's favourite airline - don't make me laugh.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
