British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3777 reviews
5/10
4 star Skytrax Rating
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3/10

British Airways customer review

(United Kingdom)

Flew BA2043 Gatwick to Male in World Traveller Plus. Plane a Boeing 777 which was very old and thus the entertainment screen was small. The main dissatisfaction was the food - going out it was the worst that we had ever had in long haul and coming back it was not much better. The choices ran out when the cabin crew got to me (comment someone has to be last and unfortunately it is you sir). I finally got my choice when the Captain gave up his first choice! Other airlines particularly middle east and far east based do a much better job.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

British Airways customer review

(United Kingdom)

Returning from St Vincent late on LIAT Airways we landed in Barbados at 1750 for the 1755 flight to Gatwick. The BA and Virgin flights to Gatwick were still on the Tarmac. All Virgin passengers were quickly met by a representative and sent through to the flight. BA customers had to fend for themselves and therefore missed the flight. That meant pleading for a seat on the 21.10 hrs flight. Not good customer relations. I should add the supervisor at check in was brilliant though.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

British Airways customer review

(United Kingdom)

LGW-AMS on Friday 13th. Flight delayed by almost an hour despite being informed in the lounge that everything was on time reason provided by Captain was late inbound aircraft. (this was my third late running BA flight in as many weeks). No apologies other than the rather matter of fact explanation from the flight deck surly cabin crew who clearly wanted to be somewhere else other than looking after their guests on board. I have two more flights in the coming month with BA rather regretting having booked with this carrier now.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

British Airways customer review

(Ireland)

Beyond Appalling. Flight delayed by ten minutes departing Rome to LHR. As a result one passenger decided he was going to miss his connection in LHR. He was allowed disembark thus leading to a delay in departure from Rome of over 1 hour 30 minutes. Consequent late arrival to LHR. Missed connecting flight. Abandoned in Heathrow at 10.30 on a Sunday night had to book new flights miss a day work find a hotel for the night. Ground staff of no use whatsoever. Staff totally unhelpful. Taking things to a logical conclusion what was to stop more passengers disembarking before departure thus delaying the flight ad infinitum. Correspondence/ contact with BA has been a joke since.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

British Airways customer review

(United Kingdom)

I have always travelled BA and have recently been upgraded to bronze which I would have thought had a few perks? Wrong! My 15 year old son and I travelled from LHR-NYC on BA but it was a code-share with American Airlines. I couldn't check in online so we stood in the long queue and couldn't book an aisle seat either. BA at the airport apparently couldn't help because it was a code-share even though I had bought through BA! The flight was on time and seats a reasonable size. Coming back we flew from Washington Dulles airport - there was a snow storm and it was freezing. The plane which was an Airbus 380 was supposed to leave at 6.35pm and showing departing "on time" not until 6.15 pm on the 21st Feb. Then BA Announced a 20 min delay which sounded reasonable considering the weather outside and all the other planes were delayed or cancelled! We were all boarded on the plane when they announced the plane was too heavy to be pushed out and there was too much snow behind the plane so they called the snow ploughs! We sat on the plane for 6 hours with no food or refreshments except water! There was nowhere for us go apparently so we couldn't get off the plane. It doesn't take a rocket scientist to work out that with all the snow and a huge airplane that there would be large problems. The final straw was after 5 hrs and the third attempt to move the plane was that we had to sit for another 45 mins defrosting the wings! British Airways were not prepared to cancel or reschedule the flight but instead made us sit like cattle on the airplane. It's a disgrace and we they will probably put it down to bad weather and not negligence bad planning or bad management on their part! Time to look at a new airline to fly with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

British Airways customer review

(India)

I fly BA business regularly between Delhi and London. I was surprised at how dirty the plane was - on 2 of my last three flights my table was sticky and the area around me stained. The food quality is generally pretty poor - especially on the Delhi to London leg. Also why not get some decent magazines - Country life Decanter the Economist rather than a dull inflight magazine and a grubby copy of Hello! I residually like BA but they have to up their game.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

British Airways customer review

(United Kingdom)

BA 0058 Cape Town to London Heathrow Seats 03A & 04A. Check in - Directed to Club World check in. One of our bags not labelled with First Priority label. A little annoying as on the way out all First luggage was the very last off the carousel. Boarding was via gate 2 and then through World Traveller Plus section. Again annoying as that happened with boarding and disembarking on the way out. Electrical problems with entertainment and lighting - resolved after two hours. No First amenity bags on board. No sleep suit offered as not on board either. Seat for buddy dining kept collapsing. As it was the 1st of the month new wine list available. After one glass of Mersault there was no more on board. Offered 2 of last months whites as an alternative. Butter at breakfast was rancid. Needn't have worried about the bag without the priority label. It came of before our other bags! Again First luggage came through long after most of the other classes of travel had cleared the baggage hall. We did disembark through door 1 however. Crew pleasant and apologetic. Why do we pay the extra? It's back to Club World for us. Time to start trying other airlines as well.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

British Airways customer review

(United Kingdom)

Flew from LAX-LHR on BA's new A380. The crew are rightfully proud of their new aircraft and could not stop telling the passengers about its status. My seat was picked as 53K Upper Deck. I couldn't believe how cramped it was for this long journey. The divider partition was covered in red wine stains from a previous trip and staff seemed nonchalant about cleanliness. The available width of BA's offering is a big disappointment. Whilst those socially awkward individuals might enjoy the clandestine surroundings I for one do not favour the casket-feel of Club World. The A380 and 787 were a chance to hone the business class offering after much criticism. Execution of the flight was prompt and we pushed back on schedule. I fly a lot for work and am privileged to enjoy the premium cabins but poor attention to detail and very slow service don't inspire a return to a specific carrier. One alcoholic drink was offered just after take off and then the all too familiar menu was wheeled out. BA's menu for this flight was identical to a return LHR-MIA-LHR leg I took back in early December. Lacklustre choices and the infamous warm chicken breast salad. Maybe I was tired and didn't endear myself but it needs to be better. I recently flew the A380 with AF to LAX in Business and that was a role reversal! No limp and greasy bacon sandwich on AF either. LAX Teminal B a massive improvement over the years. From fast immigration to pleasant design it's the leader in aspiring all US airports to improve their standards and get rid of carpet underfoot! Although and in summary is this solely enough in a demanding arena where those availing themselves of premium cabin experiences have quite the opposite.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

British Airways customer review

(United States)

LHR-JFK. End of a One-World RTW trip. What a disappointment. After a mind-numbing trip through Flight Connections (BA to BA) and a 15 minute walk to the last gate on the B concourse only to get on a 12-15 minute bus ride i was escorted to the F/C cabin which reminded me more of a rabbit warren than an airplane. The aisle was so narrow that it was impossible to put my carry-on bag in the overhead over my seat. Very claustrophobic. Seat was strange. Very narrow and difficult to sleep in - at least 6-7" narrower than the seats on CX or AA. Strange recline mechanism - normally you can adjust the recline and the foot rest separately but not in here. The seat reclines in one motion so you can't "fine tune" it like with other airlines. Menu looked fantastic - apps were good salad was nothing special and the main course (Indian style Lamb) was virtually inedible. Cheeses were good desserts and wines OK. EVOD was not to the standards of the competition. Fewer movies and TV selections than either AA or CX. Crew was fine. Stick with AA/CX from now on.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

British Airways customer review

(United Kingdom)

Cabin crew polite unfortunately BA ran out of chicken ran out of wine ran out of soft drinks. The food was awful. Inflight service was a disaster - did not work properly. 12 hours 20 mins flight everything counts obviously BA overlooked this. To be fair all cabin crew were polite and accommodating. I will never fly again with BA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages