British Airways customer review
G Guy (Australia)
Sydney to Singapore return late Jan/early Feb 2015. The economy seats were relatively comfortable but could be a bit softer. The away leg (BA16) was quite good except for the meal which was barely edible. The flight back had a much improved meal but the entertainment system had repeated issues and had to be restarted about 4 times. Another problem with the return leg (BA15) is that if you get on the plane in Singapore and not in London by the time online check-in is open for you there are almost no seats to choose from. I wanted a window seat and had not a single window to choose from at the moment the online check-in opened for me. Service on both flights was good. I was feeling a bit dehydrated and asked for plenty of water on the return flight and had no problems at all. All the staff was nice and accommodating.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Clive Drake (United Kingdom)
LHR-Zurich. The trip got off to a good start as the North lounge was not to busy and this made the whole experience relaxing rather than an endurance test - which it is when it is busy. Had a nice early light lunch. The aircraft was a new A321. I like this plane. It was rammed end to end. The plane had the new Club Europe seats and it reminded me how well BA seem to be in missing the opportunity to develop a product that could be really high in quality - but isn't. Unless you are seated in row "1" - the leg room is appalling and the same as economy. As with the old C.E. seat - the centre seat between 3 seats - is a table. Quite why this is logical escapes me - because it seems to imply that if it suits BA they will at a whim seat three passengers and not two. This was a grand opportunity to stand out from the competition and clearly establish a comfortable - wide C.E. seat. At the same time justify the higher pricing. Its no wonder BA have very few - if any - Travel Industry awards in the services they provide. So frustrating. I had another light lunch and a couple of Gin and Tonics which was nice. The FAs were great. Flight left a few minutes late but we whizzed over to Zurich in 80 minutes which was great. The World's favourite airline? Try "The Worlds most frustrating airline!"
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
G Campbell (United Kingdom)
I flew club world from JHB to LHR on 21/01 on the 747. The flight experience overall was a good one. Sitting on the upper deck of 747 is definitely a must as its a fair bit quieter than the main deck. The check in was a breeze and the staff at the desk were very friendly especially considering I was travelling with loads of luggage bicycle etc. I didn't use the lounge as I know the one in JNB is not very good. The boarding took place on time and we were offered pre takeoff drinks soon after seating. Take off was a bit delayed but smooth non the less. The food leaves a lot to be desired on BA I had the Salmon main course which was very bland. The up side the champagne was perfectly chilled and the desert was yummy. The seat configuration is not the best as you are facing your neighbour. The seat in the lounging position is very comfy but is a bit narrow for sleeping it's also a bit short for taller individuals such as myself. Arrival at T5 was very smooth as I used the fast track lane from landing to climbing in the taxi was less than 30 min. I would definitely fly BA again but they do need to look into the quality of food and the seat configurations for future upgrades.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
V Pervaaz (United States)
I have been a loyal customer for the last 10 years and have progressively seen the service cleanliness and interest in client satisfaction decline. I just came back from a NYC-LHR-Dubai trip and will not fly BA again. Several reasons: my seat in Business Class was noticeably filthy - crumbs on the seat and hair on my pillow. When I told the attendant she just fluffed the pillow and walked away. I was hounded for not filling out the breakfast form in 5 minutes (the plane had not even taken off) and told that "I would not get breakfast". I was served raw chicken and when I expressed interest in another dish was told that all the other passengers had eaten and that there were no more dishes on the plane? The dish was taken away but no follow up or apologies - not even an extra bag of nuts to ensure that I was not hungry for the 7.5 hr flight. Perhaps the most disturbing part of traveling with BA is that the staff are unapologetically arrogant disinterested and unapproachable and any response is as if they are doing you a favor. As a customer paying nearly 10000 USD for a round trip ticket I shouldn't be afraid to speak to staff and highlight a dirty seat or food that is not cooked. The seats on two of the legs were broken and my screen did not work on three of the legs. There are plenty of other first class carriers out there that I will now become a customer of.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
M Gents (Netherlands)
Flew AMS-LHR-JFK return 26th Dec - 31st Dec. AMS-LHR-AMS on A321 the first thing you notice is the cabin interior. Although clearly an older bird the new interior has a very comfortable and warm feel to it - yet also modern. Nice and comfy leather seats leg room just sufficient for flight under say 2 hours. Service is as expected a quick drink and some nuts (though a sandwich would be nice on a mid-morning flight). They are clearly matching their product with the competition on this route as free newspapers where available upon boarding contrary to the intercontinental stretch. LHR-JFK-LHR on B744 totally different experience. Transferring through T5 at LHR easy enough although I got the feeling they like to control the passenger flow to the max - but hey this is the UK after all. Also BA advertise T5 as like it's one building - not the case. All this was acceptable until we found out we were being directed to a bus gate. They actually board a fully booked B744 through busses with one stairway and door available for the entire plane. Given all the 788's completely cold and dark occupying the airbridges I felt this was totally unnecessary. Turned out to be a very dated 744 with mostly Club World and First seats as the economy plus and economy consisted of only 2 cabin sections together rest of the plane premium product. How to lose your premium clientele at warp speed. Prime example! Service on board was nice enough food pretty ok and plenty of drinks to choose from. Seats dated and sometimes broken - my adjustable headrest would adjust only to slide back down slowly same problem on both sectors. IFE well just bring your own tablet. So dated it's just not worth switching on. The cabin crew made the difference though on all sectors they were welcoming friendly yet professional and very helpful. Arriving early morning from JFK of course we parked at a hard stand. Waited our turn for 20+ minutes in a non ventilated cabin to get in the bus with only one exit in use. BA this is not acceptable. Disembarking a commuter plane up to 100 pax with buses well ok. But a fully loaded 744? Come on.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
C Harper (United Kingdom)
Out from LHR to JNB on 14th Jan flight BA55 check in poor as we were e-tickets had nothing but passports and destination never had a problem before but was more like a quiz at a pub. Also advised that we would have to pick up our luggage at JNB and check in again at JNB for MUB so we wasted time looking for luggage which was being transferred. We have never liked the premium economy seats on BA but connections in JNB made it necessary to travel BA. Seats have plenty of knee room and general space is good but are far to hard after a couple of hours my backside begins to suffer. Crew were good. As far as airline food goes it was reasonable. Return on BA56 on 29th Jan same problems on seats also toilet nearest to our seats was out of order and without treading on people you have to walk to the end of the aircraft for an alternative also when sitting in premium economy it is not possible to see toilet lights as all are behind you. When possible will always try to use Virgin Atlantic.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
H Wilson (United Kingdom)
Flew from LHR to CAI new years day business class - was absolutely superb. Cabin staff were attentive and helpful flight was on time cabin spotless food excellent seats comfortable. My return flight economy again good helpful attendants food was fine seats appropriate and clean. Even though the flight was at a time very high winds were present in UK the landing was skilfully executed and for me as a nervous flyer really I could not have asked for two better flights. I obtained online excellent prices for both flight prices relatively last minute too! No hesitation in flying BA at anytime.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Simpson (Australia)
My wife and I flew business class LHR-HKG 23/1/15 on a 777-200 seats 11 E&F. Check-in was ok once it got started this took several minutes as the woman at the counter was chatting with 2 friends. The lounge was good overall if a bit crowded and over heated. There was snack type offerings until 6.30pm when hot food was supplied This was very well cooked and presented the Thai green curry was excellent so compliments to the chef. Boarding was on time and efficient unlike our previous BA experience at HKG. We found the middle seats on this plane a bit cramped but comfortable for sleeping. The inflight food was very good I had a chicken and rice dish my wife had braised beef which she says was excellent I do think dessert and cheese should be offered. Unlike our last BA flight 5 weeks ago the crew on this flight were excellent friendly and attentive. The IFE selection is fair but the screen is square and is small compared to that on the A380 (and very small compared to CX). Thanks to the FA's we had a very enjoyable trip. We would fly BA again but only if the price was very competitive the staffing inconsistencies worry me some what this is really a management issue and should be addressed if it were the BA brand would be more competitive.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Bacallado (Spain)
MAD-LHR-JED club world 777-200. The overall product still good but need some update on aircraft and seat desing. Sometimes the window seat can fell a bit narrow with no extra space for your personals. On the other hand good service fast connection at LHR great lounge FA nice and attentive. IFE good choice of movies nice food (not great). Will fly them again.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Tracy Elliott (Australia)
Flew SYD-SIN-SYD and all in all can't complain. Service was excellent food excellent large wine choice. Seats weren't much different to other Business class seats we have experienced although I would suggest that couples don't choose window seats as they need to actually stand up and walk around to speak to their partner. Seats in centre are adjoining with a sliding screen between. Qantas first class lounge in Sydney was fantastic with full restaurant service. Singapore lounge very comfortable with plenty of seats. Would definitely fly BA again.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
