British Airways customer review
A Khasawneh (United Arab Emirates)
IST-LHR the so called business class is a joke and is virtually indistinguishable from economy on any decent airline seats are crammed together and do not recline properly there is no sort of entertainment whatsoever on a four hour flight. Having flown on Turkish Royal Jordanian Emirates and Cathay Pacific in the past couple of months only made the contrast more striking. Never again!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
John Murray (United Kingdom)
A short hop from LCY-ZRH. Nice clean Embraer which was only about 30% full on a Monday afternoon. Off on time landed early decent pasta salad meal and a white wine in flight. Smooth and efficient journey at a very good price.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J K Suykerbuyk (Belgium)
SAT-DFW-LHR-BRU: First First club Europe. SAT-DFW: Nice and smooth check-in with friendly ground crew no lounge but used my priority pass to enter United lounge. Plane delayed for one hour. Boarding smooth greeted by friendly cabin crew captain apologised for the delay. Offered hot towels and champagne and crisps or nuts. Short but nice flight. Landed with a small delay. DFW-LHR: First class lounge in DFW is very basic and far from boarding gate. Boarding again was very smooth with waiting flight crew greeting you by name and guiding to your seat. Champagne was offered before you could take place in your seat. This first class travel was again a more than excellent flight. Also this time there was a technical issue but the captain informed us about every step excused several times for the delay again when landing in London with a delay of more than an hour. Cabin crew gives you the feeling you are the only guest on board giving you private service on demand. LHR-BRU: Club Europe. Concorde room with online reserved Cabana and a tasteful breakfast. Private bathroom with shower gave me a new revival boost. Boarding yes again excellent in all ways short flight. Hot towels decent food and perfect service by a perfect crew.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Clive V Drake (United Kingdom)
LGW-Pisa. I wrote a positive experience a few weeks ago - on the LHR route to Pisa. I am pleased to write (wait for it) another positive review. This time it was the "old" Club Europe and better in my view. As I said before its a shame BA cannot produce something exceptional rather than "Very Good" when it comes to the seat. The lounge was okay - not to crowded. Flight left 10 minutes late. Very nice meal on board. Really tasty and fresh. Nice smoked salmon and so on. A few Gin and T's washed it down. Friendly FA's. Smooth flight. My only gripe we were parked off station on the outer airport - like Ryanair. A small hassle with a walk over the tarmac. Bags were not given priority which was annoying. All in all - a good experience.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Brian Humphries (Australia)
Excellent experience LHR to HKG. Was a bit apprehensive about their reputation but found the whole trip excellent. Staff were friendly and helpful aircraft was clean and IFE gave a wide choice. Drinks offered half an hour into the flight and meal served within an hour. Would definitely travel with BA again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
R Stuart (Australia)
We flew Premium Economy class from Singapore to London on a 747 carrier. It was a waste of money. The plane looked 100 years old and nothing seemed to work properly. The entertainment system remote control was stuck to its base and it had to be removed with a sharp instrument. The little screen showed a blurred picture so it was not worth watching movies. The crew was nowhere to be seen and they couldn''t be called if you needed something because the call button had been cancelled on all remote controls. At some stage I went to the toilet and went through the kitchen. The crew was there talking and laughing and one of them was sitting reading the paper. Shame on you BA. Never again!
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
S Carver (Spain)
LHR-SYD-LHR via Singapore. I hadn't flown BA long-haul for over fifteen years and so given some of the rather negative reviews on this site I approached the experience with trepidation. However I needn't have worried: everything was tip-top from on-line check-in bag drop lounges boarding on-time departure and arrival on both legs and prompt luggage collect. The aircraft both ways was a newish 777-300ER clean and well maintained and while the herring-bone seat configuration does seem a bit weird on both sectors I was in the last row window seat facing backwards with an empty seat next to me so I was able to slip in and out easily enough and didn't have anyone facing me. The seat was a little narrow for business class. but very comfortable with lots of storage space and no shortage of pillows and blankets; the IFE was excellent - screen on the small side but very good definition and audio. Food was simple but very good quality fresh well-presented and lots of it. Very generous with the booze - excellent champagne wines and some fine malt whiskies all served correctly by the wonderfully attentive FAs: old school British middle aged ladies and gentlemen chatty and polite to the point of parody but the twinkle in their eyes tells you that they know it. An excellent experience keep it up BA.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Rey Sales (United Kingdom)
LHR-MAD with BA462 on a Boeing 767-300ER. Very full flight but it didn't stop the crew from delivering superb customer service! Drinks and sandwich offered 30 minutes after take off. Second round of drinks offered. Very cheerful crew helpful and friendly. Pilot personally came out to greet passengers on our way out. Very smooth take off. Landing could be better. Would definitely fly with British Airways again!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Ed Roggeveen (New Zealand)
A short haul from Gatwick to Rome and I had no expectations. Check in was quick and we were on a vintage Boeing 737. All in all very happy. They supplied a decent enough snack. Drinks service was efficient. There was no in- flight entertainment available but we should all be able to cope for 2 hours without surely? Comfortable enough friendly service got there on time and good price. All adds up to a happy traveller.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Nicolas Simonis (Greece)
For my annual trip ATH-PHL via any European city (dep 18/3 return 19/4) this time I chose BA because they were the cheapest. This was my first flight on BA to the USA. Soon after my choice I tried to select a seat as far front as possible however I was asked to pay 35 euros for a seat in row. 27. 35 euros and you are almost at the end of the aircraft. In the end BA was more expensive than others. The flight was ok and punctual B777 not really my choice as very noisy staff service - one hostess was excellent another was ignorant and unwilling. Food the usual Penne Rigate. Complained to BA via email however no reply was ever received. For my return flight I was in row 30 same noisy B777 same Penne Rigate and of course a good choice of inflight entertainment. Breakfast with lovely frozen bread roll. Yes frozen or chilled. My next choice will of course not be BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
