British Airways customer review
Bob Motto (United Kingdom)
Flight BA 677 Istanbul to London Heathrow Club Europe a great flight with a wonderful crew in Club Europe excellent service from all members of the crew with updates and a warm welcome by name from them. The meal was very good indeed with a great choice of meals to choose from. Throughout the flight the crew were very professional and quick to serve the meal and to clear away the meal items too. Although a 767 which was showing some signs of age I much prefer this aircraft with the old style Club Europe seats compared to the new Club Europe which has been rolled out by BA and which no one likes. A wonderful flight and great service what more could I ask from a great crew all that I do ask is keep the 767 & go back to the old Club Europe.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Clive V Drake (United Kingdom)
Pisa-LGW. Lounge at Pisa is a shared set up and rather nice. Spacious and colourful. Comfortable seats. Much better than hanging around the terminal. We have used it a few times. Plenty of booze. Mediocre snacks. No food. Checked in online. Baggage drop off. No problems. Plane was parked on the tarmac. Had to hike across in hot sun (which made me wish I wasn't going home). This is very annoying - because the whole point over flying BA instead of the three bright white blue and yellow planes of the Irish airline's planes parked next door - is convenience. This has in the past but did not this time include the use of an air-bridge. (More BA cuts I wonder) Plane was a newish A319 - and pushed back to the minute - and left bang on time. All clean and tidy including the wash-rooms. Seats rather old and worn - but we were comfortable in seats 1 a and 1 c. Afternoon tea served on board - nothing exceptional (not a lot one can do with this sort of meal) - but as my wife was driving when we landed I happily drank three Gin and T's. FA's very pleasant and friendly. Even offered me a 4th G&T which I declined. All in all a good experience. (seats could be much better though). Landed ahead of schedule.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Bob Motto (United Kingdom)
I flew from Heathrow to Istanbul on BA on their 767 the crew in Club Europe were very accommodating in their service. From start to finish of the flight they ensured that all passengers in Club Europe received the upmost service. Although the 767 is starting to show some age I prefer this version of the Club Europe seats compared to the new configuration which is being rolled out on their Airbuses. At least the seats on the 767 are comfortable & there is plenty of space between the rows compared the the new version which has the same pitch as economy. The catering was good with a great choice of meals to select from the service was speedy and accommodating too with their drinks etc..
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Rene van Mierlo (United Kingdom)
Manchester to JFK via Heathrow and back. Positive experience although the flight from Manchester to Heathrow was delayed (outside BA control) we were constantly informed about the delays. Attention to detail was excellent. BA upgraded our flights at our request promptly and without any fuss (Silver wedding Anniversary). The flight attendants were excellent and the food (and drinks) was tasty. Some passengers can be somewhat critical about BA but we were more then satisfied with the service.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Richard Taylor (United Kingdom)
Travelled from Gatwick to Barbados on Boeing 777. Seating very good. As many reviewers mention the screen is small with a limited amount of films. Overall staff very good although one member of staff forget to give bread rolls out with the dinner until asked. The same member of staff also forgot requested drinks. Very good boarding procedure and disembarkment Overall a pleasant flight.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J K Suykerbuyk (Belgium)
BRU-LHR-DFW-SAT. BRU-LHR: Club Europe Smooth check-in with friendly ground crew small but clean lounge with a delicious croissant and coffee greeted by friendly cabin-crew who gave us an excellent service on this small flight starting with hot towels tasting hot breakfast and excellent tea seats are comfortable but narrow for this short flight. LHR-DFW: First class with fast security process Concorde room with online reserved Cabana was again an island of rest and comfort. Clean 777-300 greeted by name flight crew were excellent. Flight and service couldn't be better. Food was good amenity kit contains everything you need on a 10-hours flight slippers and pyjamas were comfortable. Service was private excellent and on request always with a smile asking if everything was alright. Screen in first is still on of the best with a good selection of movies. DFW-SAT: First class customs in Dallas were electronic for ESTA people so 10 minutes after leaving the plane I was waiting for my bags so I could recheck for my last domestic flight! Greeted by friendly crew when boarding old plane AA. We were offered hot towel and glass of champagne. Friendly captain told us after leaving the gate that there was a problem and we did have to taxi to another gate for technical support. After 1 hour (captain had kept us informed) we took off an arrived after a short flight in San Antonio.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
David Rees (United Kingdom)
This was the first time I have flown with BA and I have to say I was very impressed. I flew economy from Brisbane to LHR return. Via Singapore on the outgoing trip and Hong Kong on the return leg. The experience was so much better than on previous flights I had taken with competing airlines. The cabin felt spacious and comfortable even in economy. There was a good range of inflight entertainment and all staff were extremely friendly and helpful. The cost of the flight was a little more expensive than other airlines but having been very satisfied with the service it would not preclude me from booking with them again. Would preference them over other airlines now following that trip along with recommending them to others.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
A Khasawneh (United Arab Emirates)
IST-LHR the so called business class is a joke and is virtually indistinguishable from economy on any decent airline seats are crammed together and do not recline properly there is no sort of entertainment whatsoever on a four hour flight. Having flown on Turkish Royal Jordanian Emirates and Cathay Pacific in the past couple of months only made the contrast more striking. Never again!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
John Murray (United Kingdom)
A short hop from LCY-ZRH. Nice clean Embraer which was only about 30% full on a Monday afternoon. Off on time landed early decent pasta salad meal and a white wine in flight. Smooth and efficient journey at a very good price.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J K Suykerbuyk (Belgium)
SAT-DFW-LHR-BRU: First First club Europe. SAT-DFW: Nice and smooth check-in with friendly ground crew no lounge but used my priority pass to enter United lounge. Plane delayed for one hour. Boarding smooth greeted by friendly cabin crew captain apologised for the delay. Offered hot towels and champagne and crisps or nuts. Short but nice flight. Landed with a small delay. DFW-LHR: First class lounge in DFW is very basic and far from boarding gate. Boarding again was very smooth with waiting flight crew greeting you by name and guiding to your seat. Champagne was offered before you could take place in your seat. This first class travel was again a more than excellent flight. Also this time there was a technical issue but the captain informed us about every step excused several times for the delay again when landing in London with a delay of more than an hour. Cabin crew gives you the feeling you are the only guest on board giving you private service on demand. LHR-BRU: Club Europe. Concorde room with online reserved Cabana and a tasteful breakfast. Private bathroom with shower gave me a new revival boost. Boarding yes again excellent in all ways short flight. Hot towels decent food and perfect service by a perfect crew.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
