British Airways customer review
R Mehta (United Kingdom)
NCL-LHR return. Great alternative to rail travel which is sometimes more expensive. Check-in was a breeze on both sides. New comfortable A320 cabin old ones were really aged. A choice of snack and drink were served with options for alcohol. Delay arriving into Heathrow as usual the airport is really over capacity and limiting BA as an airline. Annoyed that you are no longer able to choose your seat on hand-baggage only fares!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
W Roberts (United Kingdom)
Flew from London Heathrow to Rome Fiumicino. Flew the same route last year too and both times it was excellent. This time our flight was operated with an Airbus A320 with slim line seats that looked brand new. These were very comfortable for a short haul flight and the leg room sufficient. In-flight catering was excellent. Coffee was a bit weak but the sandwiches were delicious. This time cheese and ham doorstop with white bread. I expected good things after last years flat bread and was not disappointed. Cabin crew were very friendly and efficient as were the airport staff. Boarding process was fast and efficient and on both flights at arrival and destination the aircraft was at a jet bridge so no need to board a bus. Flights departed and arrived on time. Will definitely fly BA again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Bob Motto (United Kingdom)
Club Europe LHR-AMS. The boarding process was a joke we had to take the bus to our aircraft. In the boarding lounge they asked for all Club Europe and Gold and Silver to come forward and board the bus then they let all of the remaining passengers board the bus which made priority boarding a total joke. They should follow the same process when flights land at a remote stand and have a separate bus just for use by Club Europe passengers at least when departing Club Europe passengers would enjoy their priority boarding. I understand there is a need for on time departures but BA really need to ensure that where priority boarding is taking place their Club Passenger receive it.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Smith Christine (United Kingdom)
Flew Gatwick to Kingston 13/3/15 return 27/3/15 big disappointment had to climb over strangers legs to leave seats. Not all options of food available if your at the end of the meal run. Need to pay to sit together separated from my husband who was next to a nice bloke who was happy to move so we could sit together BA did not even try to accommodate us. Not worth the money Virgin far superior from their lounge to the flight. Will never travel BA long haul again be warned don't waste your money.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Stephen Mordey (United Kingdom)
BA1326 Heathrow to Newcastle 22/4/15. Checked in at T5 by an agent who should train some of the others. Very welcoming instantly struck up a conversation with me this person was a credit to the company and a much needed one. The good experience ended there. Punctuality reared it's ugly head once more. I've recorded this repeatedly. Departure was delayed 45 minutes. Not the end of the world but an inconvenience which happens so regularly I can pretty much count on it. It's a shame BA can't address these issues and get flights operating to schedule the majority of the time as other airlines are well able to. Once on board BA is like a tale of two airlines. Some crews are excellent others just lack professionalism and behave rather strangely at times. Possibly this may stem from the two tier or mixed fleet system. But whatever the issue may be crew quality and service is inconsistent. When we landed at Newcastle a crew member announced that the flight was only 30 minutes behind schedule! Well marvellous not in my opinion. Having just flown around the world on another airline which was able to operate twelve out of thirteen flights either on time or ahead of schedule I have to say that I remain generally unimpressed.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Gary O'Neill (United Kingdom)
Hong Kong to London in World. It was on the A380 - first time aboard and must say I was impressed. A much better experience than the Emirates A380. Great mood lighting large windows. Nice to have a number of small cabins on both decks. Friendly service from the crew.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Stephen Mordey (United Kingdom)
BA 1321 Newcastle to Heathrow 1/4/15. Check in at Newcastle was as always very fast and efficient. Once on board the cabin crew did a great job of welcoming everyone. A great crew offering old school BA charm at it's best and no small achievement considering the very early departure time. New and very "compact" seating which seems to be the new norm for economy class travel on short haul European flights. Flight arrived at T5 not quite on time as I remember but hey ho not at all bad.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
G Alexander (Australia)
April 3 2015 Sydney-LHR. Staff were quite attentive and pleasant throughout both sectors. The cabin looked very new was clean and comfortable. IFE was fine although not as good as CX. I was sitting in window seat facing backwards which was fine. The seat while sitting is comfortable enough although quite narrow. There is little storage and it can be awkward getting in and out of the seat especially when you are on the window. The problem was when the seat was in flat-bed mode. It is so narrow that you cannot turn. The seat buckles in the middle. As well the passenger next to me would slam his table and TV monitor shut throughout the flight and because of the design the seat you feel every movement. To get comfortable I had to put the seat in more of a recline mode in order to sleep which defeats the whole purpose of a flat bed. As well a fold down footstool completes the end of the bed and it wasn't stable. BA are charging a premium for this seat and they squeeze 8 across (compared to 4 for CX). They are making a great deal out of this amount of real estate in the air. It is time for them to deliver an update. The only reason I took this fare was because of the great luggage offering (which I needed on this occasion - 96 kg) and the fact that I was flying back in First for no additional cost which I will post about separately. So while I recommend this airline overall it is more because the service and staff did compensate. Next time I fly business it will be CX again. The seat is a real let down.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Telli Ali (Turkey)
15th Aug 2014 flight BA0272. Me and my 3 friends flew from SAN to LHR then to IST. Our check in and baggage processes took almost 2 hours to be completed. I wonder what would happen if we were not been there 5 hours before our flight. When they gave us our tickets we saw that they put us all separately. They could not even manage to sit us together. When I was thinking how could this get worse we missed our LHR-IST flight and waited in a queue for 3 hours to go to our hotel. While a clerk was trying to complete our check-in for 2 hours another clerk next to her managed to complete half of the passengers processes and when we were boarding the plane we learnt that the plane was overbooked and the other cl erk was offering 800 dollars per person and free accommodation for volunteer passengers to fly on the next plane.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
G Alexander (Australia)
April 15 LHR-Sydney (via Singapore). I flew First as part of a promotion for no additional cost with purchase of business seat on SYD-LHR leg. I really enjoyed the Concorde Room at Terminal 5 lovely meal great service and very elegant space. In terms of the flight the FA were very friendly and helpful on all legs. They went out of their way to make you feel special and a guest. Food was very good as was wine offering. Seat was comfortable and roomy although there is a lot less storage then in CX Business Seat. In fact while there is a lot of room much of it really is not that useful. At night FA did disappear for much of the time and didn't really come around (except once) to offer water/juice. Whereas on SQ economy FA would check on you regularly throughout flight. While of course it is very special to fly First next time I would be just as happy to fly CX Business which I think is really great value for money and the seats are just as or maybe even more comfortable. If I had paid full fare for this flight I think I would have been questioning the value for money.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
