British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3170 reviews
5/10
4 star Skytrax Rating
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7/10

British Airways customer review

(United States)

BA 214 in the late spring os a 747-400. Lie-flat seats were ok but still difficult to sleep on. Seats alternated between face-front and face-rear so when the privacy screen is down you are looking directly at the other person. Service was fine with an optional dinner and breakfast and a variety of drinks. Snack basket was available all night. Business class was nice but not sure it is worth the extra cost.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

British Airways customer review

(Oman)

MCT-LHR-MAN and LHR-MCT I think you need to fly BA every so often to remind yourself why you don't do it any more. The first flight was just poor - from check in to landing. Although they have now changed the aircraft on this route and the IFE is better they still treat the passengers as self-loading cargo. It took me 3 hours to get a drink - the staff were cheerful they simply didn't do anything. A full flight and at least one washroom out of action was an additional pain. Transit through LHR is always an unalloyed joy and this time I had to go through immigration which added to the fun but despite this I still had time for a very quick shower between flights - hooray and full marks for the lounge staff. LHR to MAN was fine. Coming back was much better the crew were responsive and pro-active and the food was actually edible - if all BA flights were like this I would use them more - I only used them this time because Swiss have axed the route temporarily while the work on the Dubai runway is happening.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

British Airways customer review

(United States)

Boeing 777. One of our best flights from Europe. Everything was done to make us comfortable including showing the technically challenged how to work the numerous controls. Good selection of movies and shows. Food and wine selection was good and the prep was quite good. Seat was very good especially compared to the 747 outbound flight we had.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

British Airways customer review

(United Kingdom)

Tampa-Gatwick. Check in lousy. I can't believe I am writing this. Checking in 3 bags one weighed 32.7 kg the supervisor insisted I remove the .7kg (1lb) from the bag. I had to ask him if he was serious and he said he was. The person checking in next to me had the same problem. When you fly business class the reason you do is because you don't want stress this strictness doesn't help. Tampa airport didn't help the stress level either I had one carry on bag rucksack and a small bag for a laptop security to the gate insisted I was allowed two carry on's so I had to put two bags into one. Going through the third security the scanner showed I had something in my pocket. Body search revealed I had a few $ notes in my pocket. Security man 'when we say remove everything from your pocket we mean everything' I thought he was joking he wasn't. Lounge at Tampa Ok. Sandwiches freshly made and plenty of drinks reasonable space. Option of going to one world lounge as well. Boarding aircraft clean all seats in club taken offered champagne by very friendly cabin crew. Food usual just edible (insulting to passengers as you are paying business class monies) flight landed late. Baggage collection happy to see two of my check in's come out first and sad to see the last bag come out last as the priority tag had got removed of the last bag.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

British Airways customer review

(United Kingdom)

A long time user of BA I have seen a gradual decline in quality now hit freefall and the LHR-PHX-LHR route that I use monthly has become more akin to sitting in a cattle truck than a B747. Old airframes with tatty interiors are the norm legroom is extremely limited the aircraft is seldom what you would call clean and the crews give the impression they are almost putting themselves out to serve you. Food is not worthy of the name and the whole experience is an utterly miserable 10 hours of your life each leg. Enough is enough and 1st June is the last time I'll use the outbound flight as I'm switching across to United via ORD in future. OK it means a changeover in Chicago but the recent experience was a refreshing change from BA and I actually felt like I was wanted on the United flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

British Airways customer review

(United Kingdom)

Boeing 767 Club Europe to Istanbul and back. The seats were tatty and very worn leg room limited at best thankfully the passenger in front on both legs did not recline their seats. The head rests are hanging off as are parts of the cabin. The food was ok but turning out a "plastic pot" upside down into the china bowl in front of you isn't that great. Even though I know they do that in the galley in first class it doesn't need to be on display. Crew much better inbound.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

British Airways customer review

(United Kingdom)

Gatwick-Tampa. Check in simple lounge at Gatwick average aircraft B777. Clean and departed on time. On board pleasant welcome food just about ok after some research chose seat 4K window you won't disturb anyone getting out. But have to agree with mostly everyone else that seats are small and facing a stranger is quite odd. Cabin crew excellent flight crew informative through out the flight which landed on time. Anyone booking Business as opposed to Eco or Eco plus should know that all you are really paying extra for is a cramped flat seat and allowance of 3x32kg bag checked in instead of 2x23kg in Eco. Good films to choose from but music naff as is the screen. Brought my own in ear Bose IQ20 headset Excellent for flights.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

British Airways customer review

(United Kingdom)

My husband and I travelled to San Diego from Heathrow and back via JFK five weeks later. Service is appalling. Stewards are slightly more pleasant than the stewardesses who are particularly rude abrupt and lazy. Food is particularly foul and there was a long period of some hours (the flight to San Diego is 12 hours) without access to water or beverages. Dinner was produced a short time into the flight and a snack provided before landing. The journey from JFK was worse. Same problem with rude and disdainful stewardess. We paid extra for extra legroom at the front of the cabin and found more seats had been installed in front which resulted in such short room that my knees were touching the seat in front for the whole trip back. when the seat in front was reclined it was impossible to view the monitor in front of me. Dinner was pretty awful and the next meal: breakfast comprised of a near frozen croissant. The problem is staff. There needs to be a senior manager travelling on these routes in 'cattle class' incognito - then they will understand what it is like to be treated with complete disdain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

British Airways customer review

(Canada)

I flew on Apr 29 to Belfast changing in Heathrow and also May 6th from Belfast to (via Heathrow) Barcelona then May 17 from Venice - Heathrow) then to Vancouver BC. I was very pleased with the service and meals and flight attendants were great. The only part was that changing at Heathrow was a bit of a pain having to wait to see on the board re what gate to go to but otherwise everything was great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

British Airways customer review

(United Kingdom)

I found BA to be the worst airline I have used. Flew LHR to Boston 2hr 56 min delay to start with. Cabin staff unhelpful and disinterested. Also leg room appalling with trim falling of the seat in front of me. It had the interior of an old knackered plane. I have flown Singapore Airlines who run rings around this bunch. I could have flown with Virgin instead for the same money and would have had a vastly superior less drab experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages