"seat comfortable in World Traveller Plus"
2 reviews I Wang (Canada)
This aging British Airways Boeing 747-400 appeared well maintained. The seat was comfortable in World Traveller Plus. I was seating on the last row so no pressure of inclining the seat. Food was good and a generous bar service. Before flight took off, a cabin manager greeted everyone and was one the nicest and cheerful crew I have met.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | LHR to MIA |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I will avoid British Airways in the future"
Julie Green (United States)
I am so upset with British Airways that I will avoid them in the future. If for any reason, you have to reschedule your trip their fees are beyond anything I've ever experienced. I booked a flight from Istanbul to Denver in Business Class and unfortunately due to circumstances beyond my control, had to cancel. The flight one way was $2,900 which is a lot of money. Their "restocking fee" was 25%, in order for me to receive a credit of 75% of the original fare. In addition, there was a $525 penalty fee so the total penalty was $1,250! So, now I have a credit for one year with British Airways and I will have to deal with them again. What a rip off.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Istanbul to Denver via LHR |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"very nice seats and comfortable"
1 reviews Muzzamil Alam (United Kingdom)
Booked my flight to Madrid and back on British Airways. Going to Madrid was on an A321, very nice seats and comfortable. The return leg from Madrid was a Boeing 767, the aircraft is old but the seats were very spacious and comfortable. The cabin crew were fantastic in their job, you only get snack for a short haul 2 hour flight, for the price and what is offered by British Airways it's worth it. Overall both journey was excellent, departed and arrived both legs on time.
| Aircraft | Boeing 767 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Madrid to Heathrow |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I was very disappointed with British Airways"
Daryl Marshall-Tarling (United Kingdom)
Whilst I don't expect too much from economy I have to say I was very disappointed with British Airways from Gatwick to Mauritius. I chose this airline as I expected the planes to be in good condition and the room slightly better for someone of my height. Instead the seat was so worn out I could feel the frame underneath and the legroom appalling. The staff were very polite and attentive, but the food left a lot to be desired.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Mauritius |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Boeing 777-200 needs replacing soon"
7 reviews Ravi Mene (United Kingdom)
British Airways flight from Moscow to London on an old Boeing 777-200 which needs replacing soon. Bar service and hot lunch served, washroom was clean. Surprisingly this flight had no duty free which was there on my outbound flight to St Petersburgh. FAs were pleasant and friendly. Seats reasonably comfortable, IFE was usual short haul programmes with flight map. ⚑ British Airways Ranking
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Moscow to Heathrow |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"overall a comfortable short flight"
7 reviews Ravi Mene (United Kingdom)
London to St Petersburgh flight left on time, aircraft was clean. The flight was not full and we were given aisle and window seat with a vacant seat in the middle. This was similar to the business class section. Hot breakfast was served. Overall a comfortable short flight. My only gripe was slow check in at Heathrow T5, as all pax to Russia have to have their Visa checked by supervisor. ⚑ British Airways Ranking
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to St Petersburgh |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"even US carriers offer superior seating"
Jason Duckling (United Kingdom)
I flew from Los Angeles to London with British Airways, who seem to be working hard to improve things. What I cannot understand is why they still have not updated their Club World seating after so many years. Even the US carriers offer superior seating these days. I don't get it - new British Airways plane but same old seats. While they are fully flat and I slept well, the main issues are having to step over other passengers as there is no direct aisle access and a lack of storage space and cubby holes around the seat. The cabin crew were mature, professional, and the CSD introduced himself during the flight and seemed genuine. Catering seems to have improved - I chose the beef for dinner and instead of the usual overcooked lump in a casserole dish it was cooked well and plated similar to what all first rate airlines do in Business class these days. Instead of the dreaded 'bacon roll' for breakfast, there were two hot egg dishes, a toasted sandwich or a cold plate of meats and cheeses. ⚑ British Airways Ranking
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Los Angeles to London |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"customer service gone out of the window"
Cynthia Norman (United Kingdom)
Upgraded to Club Europe on outward journey for a treat. Check in queue at "dedicated Club Europe" desk was dreadful. Staff like bouncers with no customer service skills. Heard one say to a young man "you should have got up earlier". Only when we got restless did they open the fence to let us go to an idle check in operator. Then the "priority" security process was nonsense, just as slow as elsewhere. Staff on board excellent. On return journey I checked in online as usual. Changed our seats to the final row. Got on board to find the row had no window. Flight too full to move elsewhere. Partner a very nervous flyer and had a horrible journey back, felt he was in a coffin, and heart flutter returned next day due to stress of the journey. All made worse by 30 min delay on departure and a further 30 min delay before being allowed to land at LHR. Next day I contacted British Airways customer services online to ask why there was no indication at all on the aircraft seat plan that row 25 on A319 had no window. No response at all apart from automated "we're busy but will get back to you asap". A week later I sent the same response, with original complaint number, again online. No response at all, not even the automated one. I'm left feeling that British Airways is now Ryanair, though even they have been trying to improve their service and image recently. The days of British Airways as a classic British airline, with good service and professionalism went with the sale of it to other nations. It is not what it appears. We also noted that cabin staff in economy could barely cope with a full cabin. Instead of a trolley starting at either end, there was only one with two staff. For the "widest short range jet" of 25 rows, 6 across this was not enough. Costs have been cut, clearly staff are demoralised and customer service has gone out of the window. Obviously, not the window at row 25.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Basel |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not recommend British Airways to worst enemy"
Michelle Scott (United Kingdom)
30th wedding anniversary ruined due to British Airways not loading baggage onto flight - not just ours but the whole flight! Baggage handling belts broken so baggage all piled up in departure lounge. Baggage tracking website does not work, so that's a waste of time! Call centre in London diverts to call centre in India so you can't understand a thing being said and vice versa. Pilot and staff must have known there was no baggage in hold and yet the flight was still allowed to leave. Italian contact number for British Airways lost luggage was unobtainable and given out regardless of that fact. Would not recommend British Airways to my worst enemy.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London Heathrow to Rome FCO |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"never recommend British Airways to anyone"
Jordan Heseltine (United Kingdom)
Worst experience I've ever had in an airport, poor organisation with bad customer service from British Airways staff who didn't care that I would have a 5 hour delay, due to been told I would need to cancel and rebook my conecting internal flight. As my flight was delayed between JFK and Heathrow. I was appalled to see how badly immigration was dealt with and how little effort British Airways put into organising its customers. Some people where told to go to a service desk and cancel and rebook flights, while others got put in a fast track immigration queue. No staff seemed to care about the delay my partner and I were experiencing after a 7 hour flight. I would never recommend British Airways to anyone. They only care about premium paying passengers and the service they claim to offer has been left behind by other providers. Absolute garbage!!
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | JFK to Heathrow |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
