"what has happened to British Airways"
A Macpherson (United Kingdom)
We arrived in Paris with British Airways at 13.00. It is now 00.47 and our baggage has yet to appear! We were told it was on the next plane, due in around 15.00 and would arrive at the hotel by this evening. Special weekend ruined. Cannot get anyone from BA on the phone. What has happened to British Airways ?
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Glasgow to Paris via LHR |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"enjoyed the flight in Club World"
C Sansom (United Kingdom)
Have just returned on British Airways from St Lucia and enjoyed the flight in Club World on the return journey. Cabin crew, especially the purser made the trip very comfortable. Tasty dining and free flowing drinks. A safe and comfortable flight.
| Aircraft | Boeing 777-200ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | St Lucia to LGW |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I will still avoid British Airways if I can"
Mark Williams (United Kingdom)
LHR-PHX 16 Sept. Last few times I've flown British Airways, I'd been forced to consider BA as a discount airline that doesn't deserve its 4 star rating, and I was not looking forward to this flight. We had awful seats at the back of a very full plane so asked at bag drop about upgrades. Paid £230 each to go up to WTP (a bargain when added to the price we paid for our seats in coach) and it was worth it! Does anyone know why we check in online or go to a self-serve kiost but still have to go to bag drop to pretty much go through the check in process again? Boarding went as usual, smiley welcome aboard and to our seats. This aircraft had WTP immediately behind First. Good leg room, comfortable seat, small cabin of its own. A small amenity pack is provided, although most of the stuff in it is inferior and hardly worth having. Only one FA worked our cabin but he was friendly and efficient and the lack of more staff was not noticable. Drinks trolley and lunch menus then food served. Lunch with 2 options, china plates, real cutlery, napkins etc. Food was very good, even though only one option left by time we were served. Had beef, which was tasty and tender and well presented. A snack box was passed out a few hours later and dinner served 2 hours before landing. Interestingly, dinner was from economy. Foil dish, plastic cutlery, paper napkins. Given the price of WTP ticket, would have expected better then that. Only one juice/water round but FAs were in the galley and happy to get whatever you wanted (until we drank tham out of bubbles!). Being an older plane, the IFE was ancient with a very small screen that had grid lines showing and a barely adequate movie selection. Noise cancelling headset was not the best and hurt my ears. IFE was only a minor irritation, as flight was scheduled 10 hours 45 and I was more interested in comfort, which WTP provided. Only real gripe is the tray table. It folds out of the seat arm as a drinks tray, then unfolds to a full tray. Problem is, drinks slide off when in small mode and you have to brace the full tray on your knees to stop your dinner sliding off. British Airways is relying on its past reputation rather than providing a good product these days and I avoid them if I can because of that. I didn't think I would be saying this but I enjoyed this flight and it was probably the best BA flight I've had. A shame then that I will still avoid British Airways if I can.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to PHX |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"greedy company who are in decline"
Tony Handley (United Kingdom)
I have not got as far as even flying with British Airways this time around, and the customer service are a nightmare. Sent an email with flight confirmation and agreed time to us, yet a later email tells us different time. They say we need to take it up with Vueling, their sister company - call Vueling and are told it is a British Airways issue. None of them will take responsibility for changing our flight times without asking. It's now too late to get an alternative flight at a reasonable price, so have to return at a stupid time in the morning which has ruined our anniversary weekend break. No compensation or anything. Horrible, greedy company who thankfully are in decline. Pay a bit more and fly with genuine 4 or 5 star airlines. About 3 levels below Cathay Pacific and the rest around that price bracket.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Barcelona |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"British Airways has fallen prey to greed"
Vikramaditya Singh (United Kingdom)
British Airways introduced its new Club Europe business class which is basically economy class, minus the middle seat. Leg room is same as in economy. When I asked flight crew what's new about it, she indicated with her hands that the seats were more cramped now. It is a shame that British Airways has fallen prey to greed and instead of upgrading its business product, it has introduced a very poor product on Club Europe. Food was poor and so was the inflight service. If the person in front reclines, it is impossible to even hold a newspaper and read it. I will never fly British Airways Club Europe again.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to BRU |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"British Airways have gradually deteriorated"
Tom Lewis (United Kingdom)
British Airways from Heathrow to Vancouver outbound, Toronto-Heathrow inbound, both on rather ancient Boeing 747-400. Both flights operated within 30 minutes of schedule and the fare was competitive. Check-in and bag delivery was fine at all 3 airports. The aircraft interiors were shabby at best, seats uncomfortable, IFE hopeless, food awful. Cabin crew were mixed, one or two fairly pleasant but most going about their duties in a perfunctory way. One male cabin crew member was so overweight and sweating profusely, it was astounding that he could still be allowed to fly. From the good days of quality service in the 1980's, British Airways have gradually deteriorated into a third-class carrier and can never hope to compete on customer service with the airlines from the Middle and Far East. What a shame.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Heathrow to Vancouver |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Boeing 747-400 well past a major refurbishment"
Ian Smith (United Kingdom)
Glasgow to Cape Town via Heathrow with British Airways, and the short flight from Glasgow to Heathrow was fine, exit row seats with plenty of room, although the catering was a bit bizarre, a drink and a packet of crisps. The flight to Cape Town was however a different story. The Boeing 747-400 used was well past a major refurbishment both inside and out. The economy class seating was very squashed together with virtually no room to move, and I'm only 5'10 tall. The seat back entertainment screens must be first generation, tiny screen with a grid of lines on it, I've seen smart phones with bigger screens! The crew in our section were a bit perfunctory in their duties, apart from one female who smiled and chatted with and I quote "her guests" and who made the flight a bit more bearable. The food on offer was standard economy class fare, it filled a gap, just. The flight time for BA0059 is 11.5 hours, so British Airways really need to improve the inflight quality of their long haul flights in terms of a bit more room, and better catering for economy class passengers, who do make up the majority of people on board, not the premium passengers. The old British Airways corporate slogan "The Worlds Favourite Airline" are long gone. For our next flight to South Africa or elsewhere, I think it will be back to KLM for us.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Glasgow to Cape Town via LHR |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
will never fly British Airways again "
Greg Pile (United Arab Emirates)
I have flown business class long haul on Emirates, Qatar Airways, Air France, KLM, American, Singapore, Thai Airways, Cathay Pacific and most recently British Airways for work within the last 24 months. I fly long haul 8-10 times a year so I would consider myself to be a moderate user of the service and know what I should expect for the money. I will never fly British Airways again if I can avoid it. I arrived on time and it felt like a safe journey, but everything from check in, to the seat configuration and comfort (and cleanliness), the food and the entertainment system were so far away from the competition. The cabin crew were snooty on the A380 out of LHR - in this example I was a silent observer to several unacceptable customer service responses. The only redeeming feature of the whole experience was the staff at the Washington Dulles lounge, the rest of BA could learn a lot in there. Very disappointing BA, its a shame your product quality is so below par. I'm proud to be British, but not when it comes to our national carrier, what a shame.
| Aircraft | Boeing 747 / 777 / A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | DXB to IAD via LHR |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Overall a pleasant experience"
2 reviews I Wang (Canada)
Nice and professional British Airways crew. The seat is comfortable and two usb ports and the in-seat power outlets are nice. Food was ok. In-flight entertainment system far away from Cathay. But the 3D map was cool. Overall a pleasant experience, and worth the money.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | YYZ to LHR |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"British Airways customer service is laughable"
Philip Sharp (United Kingdom)
British Airways lost case by labeling my case with the wrong name and destination. Lost luggage office at Amsterdam was difficult to find, but staff were helpful. Form given with email contact address to keep you informed was totally useless - 4 days of issuing emails each day no response. Phone number called by Viking concierge for 10 hours on and off for 4 days was totally ignored or information totally useless. Finally after obtaining a senior executive email address they found and sent after discussion to my house but not on the day agreed. Taken 26 days to respond to first letter of complaint. 14 days to date and still no reply to second email of complaint. British Airways customer service is laughable.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Heathrow to Amsterdam |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
