"British Airways could not care less"
Fiona Beck (United Kingdom)
My son and his fiance travelled to St Kitts to get married. They spent ten days on their wedding-moon. When it was time to return they were unable to check in online. The website offered a phone number to call and there was no answer. They tried for three hours. They finally called me in the UK and I called British Airways. I was told that because I did not buy the tickets with my credit card, they couldn't help me. I was given another number to call. The second person I spoke to managed to resolve the problem that was preventing online check in, which meant that it was then possible. However, so much time had passed sorting this mess out that by the time we got into the system most of the seats were allocated and my son and his new bride could not sit next to one another for this long haul flight. When they tried to upgrade they were told it would be $1000US each. British Airways could not care less.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | St Kitts to Gatwick via Antigua |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"British Airways a cut above US carriers"
C Garzich (United States)
Maybe I've just flown US carriers too much, but I think British Airways is a cut above them, as it has been in the last few years. They take care of you during the flight. Multiple drink services with alcoholic beverages included, and water and orange juice through the flight. Hot meal service to begin with a better than average beef offering, and then a sandwich, tea, etc before landing. I am part of their frequent flyer program and was given a different seat from the one I had selected - the seat just behind the bulkhead. Ordinarily I don't like those seats as there's nowhere to put your things when the plane takes off, but I was in the middle and the three seats between me and the man in the other aisle seat in my row were empty (presumably this is why I was moved to this seat, as it was "better"), so I just used the seat beside me and it worked out fine. Seat was wider than US economy, with more leg room, and a leg rest that came out from below, so quite comfortable. I can't ever say I enjoy a 7+ hour flight, but flying with British Airways makes it more bearable.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | LHR to IAD |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"not recommend flying long haul with BA"
Y Cole (United Kingdom)
Having previously flown with British Airways a few years ago I was quite disappointed. The legroom was as expected and I had no complaints about that, but the food was awful and the service was terrible. We were sat next to a group of drunken passengers who were loud and were continued to be served drinks throughout. I am sure this didn't make the cabin crew job easy but they seemed quite disorganised - running out of drinks etc. As we were sitting in the back of the plane there seemed to be no choices by the time we were offered food - the crew were not really interested. When asked about an alternative they forgot to come back to us and when asked again they offered exactly what we refused. The food was poor quality, dry hard chicken with very little flavour. Breakfast was an egg mayonnaise roll and again there was no alternative. I paid extra to fly with British Airways but found the service and food lacking - really would not recommend flying long haul with them if you can help it. You can see they have made cuts to the budget!
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Cancun |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"wouldn't recommend spending extra for Club Europe"
B Jones (United Kingdom)
London Heathrow to Bologna return in British Airways Club Europe. Very disappointing. The seats are basically the same as economy seats, they just don't sit someone in the middle seat, so no meaningful increase in legroom or width. Food was very average on the way out (salad with very dry prawns, pretty tasteless) but nice on the way back (tagliatelle). Staff were on the whole were good, but given the seats I wouldn't recommend spending the extra money for Club Europe.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to Bologna |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"my wife and I were seated 4 rows apart"
M Bailey (United Kingdom)
Checked in online for our British Airways flight from Larnaca to Heathrow. and discovered my wife and I were seated 4 rows apart. No seats together were available in the seating chart under "manage my booking". Is the BA software so poor that it can't keep 2 seats together when booked at the same time? The answer must be yes. The check-in person said they would try and get us two seats together when we presented at the gate, but as usual when you present at the bag-drop the staff member will say whatever is necessary to get you away and through security with minimum fuss and delay. In this case needless to say our separate seating remained separate. I wouldn't take the trouble to record this here except that I have felt irritated for the last few flights I've done with British Airways, with poor food, in-flight entertainment screens that work intermittently, faulty headphones, or being seated so that the only screen available is the other side of the business class dividing curtain which was drawn half way through the film. I've preferred British Airways on the basis that some of the budget operators charge you the same by the time you add their various extra charges. I'm now coming to the conclusion that if they charge the same I might as well fly with them and then I won't have to wait an extra 5 mins to get off the plane while the business class punters get off first.
| Aircraft | Boeing 767 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LCA to LHR |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"flight experience was great"
8 reviews Daniel Chambers (Netherlands)
After a small delay in AMS, we departed for short hop to LHR. Boarding went quickly, we were assigned emergency exit seats which were very comfortable. At cruising altitude, we got breakfast snack. The crew was friendly, except the one assigned to our section who wasn't very talkative and a bit snobby. Overall flight experience was great and service is the way we like to see it.
⚑ British Airways Ranking
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | AMS to LHR |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin interior looked old and worn"
8 reviews Daniel Chambers (Netherlands)
Our British Airways flight to MIA departed on time and was full. We were seated in the middle front row, which has extra legroom and the IFE screens and traytables are stored in the seats. The first thing that caught our attention was the state of the cabin, and the interior looked old and worn. The same goes for the IFE and seats. Although the seats were comfortable by form and shape, they were worn and a bit hard to sit on. I had trouble with my IFE the whole flight as it froze and continuously reset itself while trying to watch a movie. That was very annoying, but the cabin crew reset the system a couple of times and weren't annoyed by my questions about the problem. The cabin crew service was excellent, as was food.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to MIA |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"customer service was poor"
Patrick Johnson (United Kingdom)
London Heathrow to Copenhagen with British Airways, and I was surprised by the service. Customer service was poor, particularly on my outward trip. Some of the cabin crew seemed disinterested and did not even greet you as you came onboard - they continued to talk amongst themselves and ignore customers. The seats were uncomfortable, and the little lunch they provided was atrocious.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to CPH |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"best pasta dish I have had on a plane"
Nick Berry (United Kingdom)
London City to New York JFK via Shannon with British Airways. I arrived early for the 09.45 departure, and despite being very busy, got through to the gate lounge within 15mins. Very personal service before take off and this carried on for the flight. A quick stop in Shannon to go through immigration then back onboard for great wine and food, including one of the best pasta dishes I have had on a plane. Arrived on time and bags waiting when we got to the carousel.
| Aircraft | A318 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LCY to JFK via SNN |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"efficient, punctual and comfortable"
Patrick Beet (United Kingdom)
Heathrow Bag drop with no queue and friendly staff. Boarded the aircraft and left on schedule. I found the leg room and width fine for my 6'1" frame. Not over spacious but comfortable for a 3 hour flight. Aircraft was clean and seemed pretty new. Certainly a step up from the rather tired 777 and 747s BA uses on long haul routes. A bit of food and drink served by friendly staff helped pass the time until our on time arrival. Efficient, punctual and comfortable. Return flight was equally smooth. I have flown with BA and BEA over the last half century and can't see the deterioration that many complain about. The staff are not perhaps the same as they used to employ, but customer demographics would also not be the same.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to BUD |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
