British Airways Customer Reviews

9/10

"would fly them again"

Maureen Pratten (Australia) 10th November 2015

I travelled from London to Sydney via Singapore in British Airways first class. I found the service outstanding, food was good lots of choices and the wine list was also good. Seat was comfortable, but the thing I would fault is that the armrest does stick in to you when in the sleep position. Would fly them again.

Aircraft	Boeing 777-300
Type Of Traveller	Couple Leisure
Seat Type	First Class
Route	London to Sydney
Date Flown	November 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

7/10

"isn't as good as Singapore and Emirates"

David Ellis (United Kingdom) 10th November 2015

British Airways have just moved Cape Town flights to Terminal 3 at Heathrow and it's not a good move. The Concorde lounge at T3 is looking so shabby that it's a disgrace. Thankfully, on board in the new first class was better. The crew was young but did a good job. Seats 4E/F are good for a couple, but there's some lack of privacy. Dinner was excellent, which is down to steam ovens British Airways have finally fitted in first class galley. The combination of PJs, duvet and a 6 ft 6 flat bed meant that sleep actually occurred. The letdown was the breakfast which was mediocre as usual, although it was good tea and coffee. But, as others have said, British Airways first class just isn't as good as Singapore and Emirates.

Aircraft	Boeing 747-400
Type Of Traveller	Couple Leisure
Seat Type	First Class
Route	LHR to CPT
Date Flown	October 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

3/10

"not at all impressed"

H Balakrishnan (India) 10th November 2015

Bengaluru to Heathrow. My first long haul flight with British Airways and I am not at all impressed. The service levels were disgusting. No ear plugs, No eye shades even after requests. Drink service only a showpiece. Asked for a Virgin Mary and was give iced tomato juice with lemon. When asked for other ingredients like Worcestershire sauce, tabasco, Salt and Pepper, I was told that this was the airline recipe. My request for some salt and pepper to spice my drink was refused saying that `we do not stock them in Economy'. When I requested for a talk with the Head of Staff on the aircraft, he was sorry and said the airline was trying to cut corners and the crew pleas were falling on deaf years. Only vegetarian dinner option provided since they had apparently run out. No menus etc. IFE selection with dated screens and headsets. Was a Low cost carrier experience that takes a passenger from Point A to Point B without any feel good moments.

Type Of Traveller	Business
Seat Type	Economy Class
Route	BLR to LHR
Date Flown	November 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

5/10

"food was very poor"

C Kay (United Kingdom) 10th November 2015

London to Kuala Lumpur on British Airways Boeing 777. Outbound in First, return in Club World (business class). Flights on time both ways. Comfortable seats/beds and very helpful and friendly staff. The quality of food and drink served, (particularly the food) was very poor.

Aircraft	Boeing 777
Type Of Traveller	Couple Leisure
Seat Type	Business Class
Route	London to Kuala Lumpur
Date Flown	October 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

7/10

"a good experience"

Jeremy Ross (France) 10th November 2015

Nice to Las Vegas via Heathrow. Overall British Airways premium economy is a good product, seat is great day seat but not really good to sleep in. Food was average, not sure why they insist on beef and then overcook. Service on the way was terrific, on the way back was average - the stewardess was bitter and not happy. Entertaiment needs to be updated. A separate cabin and bathroom is a plus, and the fact that you are behind first class cabin means you get off right away. All in all a good experience, but with some things that need to be fine tuned.

Aircraft	Boeing 747-400
Type Of Traveller	Business
Seat Type	Premium Economy
Route	NCE to LAS via LHR
Date Flown	November 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

1/10

"they are so greedy"

Mary Durst (United States) 10th November 2015

I recommend flying any other airline than British Airways. The fare looks reasonable until you get to where you have to buy your seat! Plus, if you have to cancel your flight (in my case a meeting was cancelled) they won't issue a voucher or a refund. I cancelled my flight six weeks in advance and they refunded $140.95 of a $1003.95 ticket! And, they won't issue a voucher. I will never fly British Airways, they are so greedy.

Type Of Traveller	Business
Seat Type	Economy Class
Route	Washington to London
Date Flown	November 2015
Ground Service	12345
Value For Money	12345
Recommended	no

9/10

"a great experience"

8 reviews Markus Flamman (Singapore) 9th November 2015

British Airways First class seats are very good compared to their business class. Truly a great experience. Loving the windows, there’s a cover that can open, shade or close. The pods are quite private. 1-2-1 configuration. Service very attentive and personal. They will address you by name the moment you walk in, escort you to your seat and supply welcome drinks, towels, etc. Food is reasonable to good. If you don’t like (parts) of the meals, you can replace from (parts) of other sets, turning it in fact into semi- a-la-carte. Return flight was over-booked. By phone and email they contacted me and with my permission I was rebooked onto 1st class SQ flight at same day at more or less the same time. In all, it was a very pleasant experience. The Singapore lounge does not have a 1st class section and is mixed with business class. Fare difference between business class and 1st class is not as huge as with some other airlines. Definitely recommended.

Aircraft	Boeing 777
Type Of Traveller	Solo Leisure
Seat Type	First Class
Route	Singapore to Sydney
Date Flown	May 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

3/10

"not flying British Airways again"

L Angus (United Kingdom) 9th November 2015

London Gatwick to Cancun, and I was disappointed. British Airways economy class is incredibly standard in comparison to Singapore Airlines or even Virgin Atlantic. Entertainment was not particularly varied, food was shocking, plus the staff were abrupt and snappy. I do not fly often so sometimes I might ask questions that seem pretty obvious, but I shouldn't be shamed for that. Not flying with British Airways again, that's for sure.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	Gatwick to Cancun
Date Flown	November 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

1/10

"way British Airways handled this was atrocious"

Erin Methered (United States) 8th November 2015

I was among the several hundred passengers whose British Airways flight was canceled last night from Dallas Ft Worth to London. No status indicating canceled was put on the displays at the gate, once the decision was made. They were not updated. People were told to call 1-800-AIRWAYS for help, but were turned away by the phone system, and as a result lost their places in line. One woman had a glimmer of hope with the phone system, only to be told that because she was traveling with a baby, she had to go back and wait in line. Only 4 ticket counters were open to assist the passengers, and each passenger took over 20-30 minutes to help, on average. One couple took approximately 2 hours to be helped because they were booked to go on a cruise for their anniversary and this delay cost them their connection. They were not able to get any arrangements that would get them to their cruise for another 3 days. The couple will now miss half their cruise. No screening was performed to get people with important connecting flights (like that couple or myself) close to the front of the line. There were two other flights out to LHR that night that would have allowed me to still make my tour, but due to the disorganization of the help, I missed both, even though one was 5.5 hours after the original cancellation. It did not help that the British Airways staff blatantly allowed people to cut in line, for no reason. I was still in time to make the last flight out at 10:10pm, but a couple was allowed to cut in front of me in line and as a result by the time my new bookings were made it was too late. People were falling out of line because there was no area to rest, or provisions made for food or going to the restroom. The customers were too exhausted to stand for that long. No attempt to "take a number" and call people back was made for the comfort of customers. Not even water was passed out during the 6 hour waiting period. The counter staff, and how they were managed, was completely inadequate. The way British Airways handled this cancellation was atrocious! Things break, including airplanes, which is understood, but the manner in which a company recovers from such debacles says a great deal about their character. I am sorely disappointed in how this was dealt with. I will now miss the first, and arguably most anticipated, part of my tour to India, and my traveling companion (coming from Atlanta) will be there alone, which is not safe for a young, single female. This airline has cost me time, money, and most importantly safety, for myself and my friend.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	DFW to DEL via LHR
Date Flown	November 2015
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	no

8/10

"recommend the A380"

T Sahlen (Sweden) 8th November 2015

Gothenburg to Los Angeles via London Heathrow return with British Airways. Everything went well, and I especially like the upper deck of the A380 which feels spacious and relaxed. The seats were comfortable for a 10 hour flight. I liked the bins at the window seats as this gave me opportunity to store more than I expected. Toilets were clean throughout the flight. Crew were excellent, relaxed yet professional. Did not eat food so cannot comment on it. Drinks and snacks served on these flights. I do miss the warm wet wipes that Lufthansa for example hand out. Inflight entertainment better than usual. I recommend the British Airways A380.

Aircraft	A320 / A380
Type Of Traveller	Family Leisure
Seat Type	Economy Class
Route	GOT to LAX via LHR
Date Flown	October 2015
Seat Comfort	12345
Cabin Staff Service	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

British Airways

Customer Reviews