"First class was underwhelming"
David Ellis (United Kingdom)
Cape Town to London Heathrow. The new British Airways lounge at Cape Town is a big improvement on the lounge that used to be shared with Virgin, however it filled up quickly with passengers for the two flights. Our new First class seats (2A/3A) were already showing their age, so the plane was probably one of the first to be retrofitted. Unfortunately, the crew in First were young and disinterested. Neither of us were addressed by our names at any point during the flight. The dinner service was slow and the food mediocre (cold and dry or overcooked and dry). Ironically, they ran out of the South African white wine. The entertainment system wasn't working for most of the flight. British Airways should provide an iPad alternative in First when that happens. PJs and the flat bed made up with a duvet are good touches, but the flight was too turbulent for uninterrupted sleep. The Boeing 747-400 toilets are ridiculously small for changing in and out of clothes. Overall, the experience was underwhelming.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | CPT to LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not the brand they were"
1 reviews Cammy King (United Kingdom)
British Airways are not the upmarket world class brand they were. Fact. Everything is about saving whilst extorting. The lounge at Gatwick and T5 had no hot food until certain times - like school. A while back they're was always superb Lounge food and not salty kettle chips! People have paid for this and British Airways is not delivering which is really wrong. Bought sandwich from downstairs because lounge had no decent food. Onboard only a tiny amount of Club World passengers, yet they ran out of preferred meal choices. Starting to wonder just how the cabin crew are treated, because if they are treated the way passengers are, no wonder they've stopped caring. So sad for what was an iconic brand.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to LAX |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service was lousy on both flights"
Michael Schulz (Germany)
Travelled British Airways from London Heathrow to Buenos Aires return in Business Class. Business class layout is terrible with very narrow seats which are arrangend in way that almost in any seat you book, somebody will step over you during the night or you have to step over somebody else. In addition, there are screens between and your neighbor's seat which flight attendants have to move up and down when they want to serve passengers who do not have an aisle seat. I can't imagine how stupid the person who created this layout must have been. It is not comfortable for passengers nor is it for flight attendants. Very sticky atmosphere due to this odd arrangement of seats. In terms of service, this was lousy on both flights. There are about 4 flight attendants for about 40 Business Class seats. The flight attendants are quite old. It takes them a long time to get you something to drink on the table after take-off. They move through the cabin twice with drinks before they serve dinner and desert. Afterwards you don't see them and they may not show up even if you press the call button. Their attitude is by and large correct, but very formal and impersonal. They clearly don't display any signs of fun or interest in the customer. Food was reasonable. No Wifi available at all.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to EZE |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"loyalty may have come to an end"
D Cadogan (United Kingdom)
I have been loyal British Airways and found little to complain about. The last two long hauls I have done this year with BA has seen the passengers wearing winter coats when flying to the tropics due to the cabin being kept freezing. But my main complaint is the nice little earner BA have come up with where you pay seat allocation and extra for bulkhead or emergency exit seats where there is more leg room. I have now paid the high rate on numerous occasions only to find the plane configuration has changed and I am in a regular seat, the crew have been known to ask me for proof! Today's flight was no exception, I wasn't even given an apology or a refund but told to keep my voice down. The crew looked tired and just going through the motions. My loyalty may have come to an end and I am seriously considering Air Mauritius or Emirates for my next trip.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Mauritius to London |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"just did not care at all"
A Boyle (United Kingdom)
Flight and crew great, the problems came when we had to deal with the Orlando check in staff and customer complaints in uk. Total nightmare and they just did not care at all. Our seats were booked 3 months in advance as we had a small baby with us. When arriving at Orlando airport to return home the check in agent changed our seats to mid row and no bassinets. We noticed before going through security and returned to advise to get our seats that we had booked back. This turned into 2 hours of sheer hell with the staff (including airport manager) while my baby screamed the place down hungry, as we could not go through security until they had rectified the problem. The staff were rude and arrogant and refused to admit they had messed up and refused to change our seats back as they had seated someone else there who had no baby. Even though these seats are reserved for people with babies due to the bassinet availability. Eventually it was changed back after so much stress and hassle. On returning we complained and 3 times we got the answer yes it was our fault we are sorry but we can't give anything to say sorry for our behaviour. Eventually after another complaint they agreed to 3000 avios and £25 voucher. I won't be flying with British Airways again as they are so bad in customer relations and check in agents leave a lot to be desired.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Orlando |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"farcical flight to be honest"
H Singh (United Kingdom)
Heathrow to Las Vegas with British Airways, and a farcical flight to be honest. 2 hours into a 10 hour flight running out of beer for those who drink is a joke. Not having the choice of food by the time it comes to you on 4 occasions over the 2 flights is pathetic - I guess you need to really consider where you book your seats by asking where they start serving from. I thought air stewardesses were meant to at least crack a smile once and again, and when asked reasonable questions (that had to be asked due to the ridiculous shortages) were meant to be as accommodating and friendly as possible? Hope I never have to fly with British Airways again.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Heathrow to Las Vegas |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"meal was past terrible"
Janet Robinson (New Zealand)
Smooth take off and landing. Plane about 75% full, mostly business people. The "meal" was past terrible. A horrible, tiny, dry bread bun with a the smallest piece of chicken ever and the most salty bacon I have ever tasted. The best part was the sticky bun that followed, washed down with lemonade. No entertainment for this 1hr 45min flight. The toilets were barely passable, had they been cleaned from the previous flight?
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Rome to Heathrow |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"so much cabin baggage"
Peter Meikle (United Kingdom)
Gatwick to Venice with British Airways. The plane was clean, crew good and reasonably on time, with good check in. But the flight was made unpleasant by BA encouraging people to take so much cabin baggage on to the plane. The return flight was perhaps 80% full, but the overhead lockers were full. It causes a scrum at boarding. The back row passengers board first and stowed their cases at the front so they don't have to carry them down the plane. The lockers are than full when the forward rows boarded they had nowhere to stow theirs. It was then chaos while the cabin crew sorted it out. It should be every passengers right to not have luggage under their feet.
| Aircraft | A320/319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Venice |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"really below average"
L Aritonang (United Kingdom)
Round trip London to Luanda in British Airways business class (Club World). It's really below average. British Airways seems stand still in the competition with other airlines. The seats are cramped. There are no storage for personal items. The seats and toilets were not adequately cleaned up after previous flight. The food and IFE were average for business class. British Airways should think about improving the cabin in general or otherwise they will continue to fall behind their competitors. Even American Airlines and Iberia, which practically owned by same company, have improved a lot. The only positive thing was the FAs in both legs were polite and courteous. They were relatively young so they still have motivation to do their jobs.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London to Luanda |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"interior very old and dirty"
Nima Ghaemi (United Kingdom)
Not impressed with British Airways at all. We flew back from Denver after visiting family. We flew out with Lufthansa as they were the cheapest as we usualy fly to the Middle/Far east with them and know the standards and quality they have to offer. Our return Lufthansa flight home was cancelled due to flight attendant strikes at Lufthansa. We were booked straight on to the BA flight back to London which left only an hour later. Initially we were excited to fly with British Airways as it would've been our first time flying with them and also they fly a B747-400 from Denver to Europe. I am aware that the Boeing 747-400 isn't the newest aircraft, however Lufthansa had re-done the interior with new seats and side panels so very up to date inside. With British Airways the whole interior was very old and dirty, the seats hadn't been changed and the TV's in the back of the seats were such poor quality it was embarrassing. The food was of a poor standard - chicken meal I had was horrendous and even the flight attendant didnt know what she was serving. When asked what chicken dish it was, she replied "some sort of curry thing" when it was actually Chicken Teryaki. The air hostess was rude, the breakfast snack which was served before landing was also not very good, and cereal bar was rock hard. British Airways were double the price of Lufthansa when we initially booked, however I would never choose to fly with the again out of my own choice. Their Boeing 747's are dated which is a massive shame. Stick to an airline you know well, Lufthansa are the best European airline all round that I have used, and Emirates was the best internationally. I hope this review was helpful - obviously I am aware some customers would have had a better experience than me on newer planes with different food and air hostesses, however be aware when booking with British Airways as they are very over rated and not good value for money.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Denver to Heathrow |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
