"uninterested and unfriendly"
A Aryan (Ireland)
I regularly travel British Airways to LCY and LHR and found them to be nothing more than a glorified Ryanair in terms of service. I also flew a longer sector (Kiev to London) last week and it was awful. On the A319 they only have 1 toilet at the rear of the plane for all economy passenger. On a 4 hour flight this resulted in massive queues discomforting passenger on the last 4-5 rows as well as long waits for those actually using the loo. The food was horrendous (Chicken Kiev!) and the air hostesses were surly, abrupt and really uninterested and unfriendly. I don't want them to do the fake smile and friendliness thing, but these girls and guys were genuinely unhappy and unfriendly. As for my regular weekly or biweekly flights between Dublin and LCY or LHR, the E170 service to LCY is ok, it's punctual, and you get a stale croissant for breakfast on it. What really annoys me is how British Airways treats its frequent flyers, makes it impossible to get any meaningful benefit from BA despite having travelled numerous times with them (every other week at least!) and paid hundreds of pounds in fares that are usually well above the competition. They also have this "seat selection" fee for their bronze members if they book a hand luggage only fare. They cite that these fares are there to make it competitive but they really are not anywhere near competitive on routes they sell from Dublin and the treatment of regular flyers and bronze members leaves a lot to be desired (it's basically meaningless: I would have far better service on Cityjet or Aer Lingus which both server those routes, for a lower fare, while being able to choose my seat for free at check-in time). As a result, I am seriously considering my use of British Airways.
| Aircraft | A319 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Kiev to Dublin via LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"pleasant ambience onboard"
Roger Stone (Australia)
I decided to fly British Airways as it is now the only oneworld carrier with Premium Economy between Sydney and Singapore, since Qantas now only runs A330s with Business and basic economy into Singapore. It was a pleasant surprise with very good service and food and a pleasant ambience onboard. Almost all passengers were flying onto London and this also applied to the return run from Singapore, with almost all passengers originating in London. This means that for the return flight from Singapore most other people had slept all the way from London and were chatting and moving about the cabin, meaning it was almost impossible to get any sleep on the relatively short overnight flight between Singapore to Sydney. So, if you don't mind skipping any sleep between Singapore and Sydney this is a nice alternative when planning to fly from Australia to Singapore and return. Many passengers had their window blinds shut during the landing approaches into Singapore and also Sydney when I understood just the opposite was supposed to be the case for safety reasons. Not sure why BA allows this to happen.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Sydney to Singapore |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"paying for seat selection"
10 reviews A Douas (Greece)
Athens to London Heathrow return. British Airways really annoyed me with paying for seat selection. As a result, I try my luck and board the plane last without paying for seat selection. For short haul flights, it is worth the risk. Otherwise, the usual British Airways service. Food has improved over the past few years, pilots and cabin crews quite pleasant to interact with. Planes in decent condition.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | ATH to LHR |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"costs double the average"
1 reviews Salvatore Dolcimascolo (United Kingdom)
British Airways London City airport to Zurich costs double the average. The service is at average or below. British Airways Loyalty program makes it difficult to reach decent level even travelling weekly and now they reserve fast track to gold only.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | LCY to ZRH |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Four excellent flights"
1 reviews Shirley Scott (United Kingdom)
Glasgow to Rome return via Heathrow on a BA city break package. Short delay outbound due to fog in Glasgow and about 1 hr delay on return from Rome. Four excellent flights, Heathrow-Glasgow leg re-booked in Rome by check-in desk in anticipation of delay. The connection was tight so we were pleasantly surprised to find our luggage had made in onto the Glasgow flight. Cabin crew and catering excellent (I didn't like the type of sandwich so was offered a lovely salad instead). Best cup of tea I've had on a flight.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | GLA to FCO via LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"First class was underwhelming"
David Ellis (United Kingdom)
Cape Town to London Heathrow. The new British Airways lounge at Cape Town is a big improvement on the lounge that used to be shared with Virgin, however it filled up quickly with passengers for the two flights. Our new First class seats (2A/3A) were already showing their age, so the plane was probably one of the first to be retrofitted. Unfortunately, the crew in First were young and disinterested. Neither of us were addressed by our names at any point during the flight. The dinner service was slow and the food mediocre (cold and dry or overcooked and dry). Ironically, they ran out of the South African white wine. The entertainment system wasn't working for most of the flight. British Airways should provide an iPad alternative in First when that happens. PJs and the flat bed made up with a duvet are good touches, but the flight was too turbulent for uninterrupted sleep. The Boeing 747-400 toilets are ridiculously small for changing in and out of clothes. Overall, the experience was underwhelming.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | CPT to LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not the brand they were"
1 reviews Cammy King (United Kingdom)
British Airways are not the upmarket world class brand they were. Fact. Everything is about saving whilst extorting. The lounge at Gatwick and T5 had no hot food until certain times - like school. A while back they're was always superb Lounge food and not salty kettle chips! People have paid for this and British Airways is not delivering which is really wrong. Bought sandwich from downstairs because lounge had no decent food. Onboard only a tiny amount of Club World passengers, yet they ran out of preferred meal choices. Starting to wonder just how the cabin crew are treated, because if they are treated the way passengers are, no wonder they've stopped caring. So sad for what was an iconic brand.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to LAX |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service was lousy on both flights"
Michael Schulz (Germany)
Travelled British Airways from London Heathrow to Buenos Aires return in Business Class. Business class layout is terrible with very narrow seats which are arrangend in way that almost in any seat you book, somebody will step over you during the night or you have to step over somebody else. In addition, there are screens between and your neighbor's seat which flight attendants have to move up and down when they want to serve passengers who do not have an aisle seat. I can't imagine how stupid the person who created this layout must have been. It is not comfortable for passengers nor is it for flight attendants. Very sticky atmosphere due to this odd arrangement of seats. In terms of service, this was lousy on both flights. There are about 4 flight attendants for about 40 Business Class seats. The flight attendants are quite old. It takes them a long time to get you something to drink on the table after take-off. They move through the cabin twice with drinks before they serve dinner and desert. Afterwards you don't see them and they may not show up even if you press the call button. Their attitude is by and large correct, but very formal and impersonal. They clearly don't display any signs of fun or interest in the customer. Food was reasonable. No Wifi available at all.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to EZE |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"loyalty may have come to an end"
D Cadogan (United Kingdom)
I have been loyal British Airways and found little to complain about. The last two long hauls I have done this year with BA has seen the passengers wearing winter coats when flying to the tropics due to the cabin being kept freezing. But my main complaint is the nice little earner BA have come up with where you pay seat allocation and extra for bulkhead or emergency exit seats where there is more leg room. I have now paid the high rate on numerous occasions only to find the plane configuration has changed and I am in a regular seat, the crew have been known to ask me for proof! Today's flight was no exception, I wasn't even given an apology or a refund but told to keep my voice down. The crew looked tired and just going through the motions. My loyalty may have come to an end and I am seriously considering Air Mauritius or Emirates for my next trip.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Mauritius to London |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"just did not care at all"
A Boyle (United Kingdom)
Flight and crew great, the problems came when we had to deal with the Orlando check in staff and customer complaints in uk. Total nightmare and they just did not care at all. Our seats were booked 3 months in advance as we had a small baby with us. When arriving at Orlando airport to return home the check in agent changed our seats to mid row and no bassinets. We noticed before going through security and returned to advise to get our seats that we had booked back. This turned into 2 hours of sheer hell with the staff (including airport manager) while my baby screamed the place down hungry, as we could not go through security until they had rectified the problem. The staff were rude and arrogant and refused to admit they had messed up and refused to change our seats back as they had seated someone else there who had no baby. Even though these seats are reserved for people with babies due to the bassinet availability. Eventually it was changed back after so much stress and hassle. On returning we complained and 3 times we got the answer yes it was our fault we are sorry but we can't give anything to say sorry for our behaviour. Eventually after another complaint they agreed to 3000 avios and £25 voucher. I won't be flying with British Airways again as they are so bad in customer relations and check in agents leave a lot to be desired.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Orlando |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
