British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
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9/10

"you will get value for money"

(United Kingdom)

I flew with BA in September and cannot complain about anything. Everything went smoothly and cabin crew were nice and willing to help. Food was of expected quality for a short-haul flight. Ground service was excellent and seats were perfectly acceptable for 2 hours long flight. I use to fly with BA quite often and I never had any problem. To be fair, you cannot expect luxury of Emirates for this price, but with BA you will get value for money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to London
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"indifferent cabin crew"

(Singapore)

Singapore to London with British Airways in business class. Very comfortable flat bed, but I didn't like the layout at all. Poor quality food and an indifferent cabin crew. They were just not interested, and serving was a chore. I was hesitant to ask for anything. There are other business class flights out there!
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSIN to LHR
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"prefer the 747 upper deck"

(Israel)

I am a bronze member of the executive club. British Airways executive club is actually worthless since it is almost impossible to use their avios. However, one of the few benefits left is the option to choose your seat for free a week before the flight, which I did. Unfortunately I found out when I tried to check in that I had been moved from the good seats I have chosen to the worst business class seats on this flight. All my efforts to get those seats back were in vain. We flew the A380 for the first time. I still strongly prefer the 747 upper deck cabin. Beside the HD screens, nothing can beat the quality of the old 747.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMIA to LHR
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"FA's showed no enthusiasm"

(United Kingdom)

After flying with BA long haul for the first time on one of their newer A380s, the flight back to LHR was with their B747-400 which is my favourite aircraft along with the A340-400. Ground service at SFO was efficient. Purchased extra luggage and was still 2kg over my limit on each bag of which the check in agent was considerate enough to let me off. My guess was that the flight was not full as there was virtually no one at the check in counters. I was wrong, the gate was packed. Considering I had 3 pieces of carry on luggage, I wasn't asked to put one of them on the hold. The flight was delayed by approximately 1 hour. Boarding was smooth and efficient. Upon boarding, passengers were having trouble storing their carry on resulting in me storing mine some 4-5 rows behind. The seat is no surprise, their older product with the outdated IFE. Cabin temperature was boiling. Passengers were requesting FAs to turn it down a little which they have mid way through the flight when everyone was asleep. The seat pitch on the Boeing 747-400 is 31 inches pitch in economy class. Compared to their A380 product, the cabin felt cramped. Although the seat was comfortable itself to sit on, it just felt cramped. I had the most uncomfortable long haul flights in my entire life., the flight became more and more unbearable and wasn't able to get any sleep at all. I was constantly trying to find a comfortable position for me to have nap but it was impossible and worse when the person in front of you reclines. To make things worse, the IFE was very unreliable compared to the A380. I fly with BA frequently on European routes where their economy cabin product is negligible due to the flight times but I would try and not fly with BA's product on their B747s. Inflight meals were rather disappointing. Service was rushed and FA's showed no enthusiasm. First meal was bland roast chicken. Landing meal was an English breakfast considering we were arriving at lunch time. Overall, I would fly with BA again but I would avoid the long haul product offered on their B747-400s.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSFO to LHR
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"BA really need to address this"

(United Kingdom)

I flew with British Airways for my family holiday to and from Sharm El Sheikh from London Gatwick. I checked in online both ways 24 hours before which was fine and all went well. However, I have a special dietary need and I was not able to click on this for the flight. With BA, you get meals, snacks and drinks included so I knew that we would have a meal with a 5 hour flight. While on board, I was able to choose the fruit option for breakfast on the way there - however on the way back it was a cold deli option which consisted of a wrap, a roll and some crackers. I asked if there was a gluten free option and the assistant said "No just this". Following this we could have pretzels and biscuits with a drink. Obviously someone like me who is a coeliac cannot eat anything with wheat/gluten so I was left with a slab of cheese which should have gone with the crackers. BA really need to address this as it is not fair to advertise they provide meals on board when clearly there was nothing available for me. Luckily I always carry my own food with me and I did not starve. Also I didn't know why there was no inflight entertainment for such a a long flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSSH to LGW
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"once a great airline is going downhill"

(United Kingdom)

Flew return with British Airways from BKK on a 777-200 in premium economy. Don't bother paying extra to pre-book the seats, we paid £160 to reserve seats 12A/12B outward journey and seats 12G/12H return journey and never got what we paid for. On bringing the seat change to the attention of staff at BKK, was told sorry, system make a mistake. On a positive note the staff were working hard and water and juice was offered frequently on the day flight. The female staff on flight BA0010 looked as if the did not want to be there, very abrupt and surly looking. On the other hand the male staff on this flight were very professional, smiling and very attentive. British Airways need to work a bit harder and update the grubby fleet on this route as the Asian airlines offer a better product. Blankets shabby in business / premier elite. The inflight films / ancient music very limited. Come on BA wake up your losing customers and need to up your game. What was once a great airline is going downhill.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLondon Heathrow to Bangkok
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"flight attendants seemed friendly"

(United Kingdom)

Having flown with both VA and BA I choose BA for my trip to/from SFO. On both legs the flight attendants seemed friendly and we were fed and watered at regular intervals. IFE was ok but the music options were poor. Hoping to fly with BA again to Denver mid-2016 but only if they replace their old 747's on that route with something newer.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSFO to LHR
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"extremely friendly and competent"

(Italy)

Late friday night flight out of Heathrow. Late takeoff due to traffic, but flight was smooth and landed right on schedule. Cabin staff were excellent, extremely friendly and competent. Food service was fast and with good quality. Would definitely recommend it for short haul flights, although price was much higher compared to other carriers.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon Heathrow to Milan Malpensa
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"a mediocre performance from BA"

(United Kingdom)

Heathrow Galleries lounge overcrowded and under staffed. Tables covered in used plates and glasses which staff were not clearing. Many empty dishes at the buffet. Unacceptably bad. The Dreamliner was comfortable but disappointing in a new aircraft to find that there is still a lack of easy access storage space and shelves next to the seat. As ever, a pre loaded tray with ill fitting tablecloth plonked in front of you. Food service more a Premium Economy product than club. No window blinds but a gimmicky and slow system which dims the Windows and was rather unsatisfactory. Overall a mediocre performance from BA which needs to up its business class game, particularly on new generation aircraft.
AircraftBoeing 787-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLHR to Chengdu
Date FlownMarch 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"personal space is rather limited"

(United Kingdom)

Very comfortable flight in the Club World Cabin. The amount of personal space is rather limited and it is frustrating having to climb over your prostrate neighbour's legs. That said the Club World seats are very comfortable when a) upright, b) in "z" lounging position and c) as flat bed. In fact much more comfortable and sleep inducing than the much larger and spacious seats on the new Singapore Airlines 777s which appear amazing but simply are not comfortable. The big let down in BA Club is the food. Plonked in front of you on a plastic try with a table cloth that doesn't fit. Then the condiments arrive in those ghastly sachets that look more at home in a transport cafe. I like the seats despite the lack of personal and storage space but Willie Walsh is going too need to improve the food offer which falls well behind the Asian and ME3 carriers.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTokyo Narita to LHR
Date FlownJanuary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages