"enough legroom for a tall man"
Andrew Hopkin (United Kingdom)
Flew British Airways from GIG to LHR. Nice easy check in with no extra charge for an overweight case. Got 4 seats together even though we couldn't check in online. Enough legroom for a tall man. Staff were all great and very friendly and helpful. 2 meals which were pretty good for an airplane and drinks on request. I emailed a request to let my father in law see the cockpit after landing and they pulled out all the stops for him. Made his holiday. Our Wheelchair was waiting at the aircraft door when we got off. Couldnt fault them.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | GIG to LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"consistent erosion in quality"
Andrew Thomas (United Kingdom)
I have been flying to the US regularly from England and have noticed a consistent erosion in the quality of its booking process, website, call centre and ground staff. The British Airways website is unreliable and prone to returning baffling errors even when carrying out the simplest of activities. Its upgrade path is impenetrable and designed to confuse, call centre staff do not seem to speak English and make ridiculous requests and ground staff are didactic. Examples: Cannot check in online, but via the app on a smartphone, no problem (except I wanted a printed boarding pass). Call centre staff in India wanted to speak to my 5 year old daughter when my family accompanied me one one trip, as she was on a different booking and wouldn't give me her flight reference number "for security reasons". No problem with "security reasons" when I paid BA a lot of money for the ticket. Upgrading with points or Avios fails in the middle of a transaction. The system remains unavailable to check you in for some time after, so you have to call the call centre. BA blacks out so many flights from purchasing with Avios, it's not worth trying unless you're jobless and can fly any time, and don't care where you go. In the queue for boarding my passport wasn't open at the right page and the staff at the gate admonished me as a result. On another occasion at passport control after checking in I was directed back to the BA desk I'd just come from. "There's nothing wrong with your passport, it must be BAA. It's not us", was the response. It took a huffing, tutting, BA duty manager to run the visa check again. I advise people to avoid BA if possible. The only reason for choosing BA is flight safety. But other airlines manage that too, with a smile. So, no excuse.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | LHR to AUS |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service was lacking in finesse"
Sarah Shailes (United Kingdom)
Flew British Airways from London Gatwick to Salzburg. Agent at baggage drop was rude and off hand, she tried to take my well under maximum sized cabin bag for "free" check-in as hold luggage. Even when I explained that it contained valuable items and medication, she still persisted. Boarding was efficiently managed, a pleasant change from the free for all I experienced on my last BA flight. The cabin crew made no attempt to greet passengers, or help with stowing luggage. The snack included in the ticket price consisted of a "muesli" which resembled yoghurt with a few oats stirred in, a stale, a unbuttered bread roll containing a slice of plastic cheese and a very small plastic cup of tea. Service was lacking in finesse. The one plus was landing twenty minutes early.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London Gatwick to Salzburg |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not a pleasant experience"
1 reviews Colin Dunbar (United Kingdom)
British Airways flight from Punta Cana to London. The food was awful and the cabin crew gave the impression that they were doing us a favour when going about their duties. Not a pleasant experience and the last time I will use them. The fact that they fly the flag for the UK makes it even more unpalatable.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Punta Cana to London |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"continues to set high standards"
Neil Turner (United Kingdom)
Excellent flight with British Airways from London Heathrow to Singapore Changi. Boeing 777-300 was a great aircraft and must have been nearly new. Wonderful staff onboard and good food. British Airways continues to set high standards. We look forward to our next flights with you.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to SIN |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"impressive all round"
B Crockford (United States)
Very short hop with flight time at 30 mins. Departed on time and despite full plane, cabin crew completed a service with a decent cup of tea and a very acceptable bacon sandwich, with no additional charge. Very friendly and efficient service. New plane, comfortable seating. Exactly the same for the return trip a few days later. British Airways flight from LHR to MAN was impressive all round.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to MAN |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"efficient and friendly service"
B Crockford (United States)
Very abrupt check-in staff at SEA. On board, PE not full so enjoyed an empty seat next to me contributing to feeling of additional space PE brings. Efficient and friendly service although one or two FA's were a little shoddy in appearance. Newer BA plane so very good IFE system/choice/screen size and comfortable seat. Meal quality good. Enjoyable flight although British Airways PE only worth the money on new fit out standard.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | SEA to LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"suffered with seat A by the window"
B Crockford (United States)
Flew British Airways from LHR to SEA. Very good check-in at LHR T5 and fortunate with efficient security checks. On board, very full flight and hadn't paid extra to book seat early so suffered with seat A by the window. Old fit-out 747, small screens very poor for watching what was a decent selection on IFE. Paid extra for enhanced meal service which was a big plus. Could be improved by offering better quality wine as meal is B-class standard. Definitely worth the extra (in the context of onboard catering).
| Aircraft | Boeing 747 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to SEA |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a very enjoyable flight"
Patrick Beet (United Kingdom)
Flew British Airways back from Bangkok to London Heathrow at the end of our holiday and I was not much looking forward to Club World on a 777 having started the holiday with a flight in First in an A380 (absolutely wonderful). I was very pleasantly surprised. Checkin involved no queueing and the same through priority security. Had access to the Cathay lounge and this was good. The pleasant surprise was the Club cabin. I have got used to the rather warn and used state of the Club World cabin in BA’s 777 and 747. This one appeared very clean and smart. The seats we find comfortable and enjoy the ying yang seating for couples travelling together. We found food to be very good for the two meals we were served. The final comment is that the staff appeared to be friendlier and more enthusiastic about their jobs. We found the staff on the flight home in Club were friendly and attentive. Overall, a very enjoyable flight. The IFE was the old product but it works and managed to sit though 4 films to pass the time.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | BKK to LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"definitely fly again"
A Zanier (Germany)
Flew British Airways TXL-LHR-TXL in Business Class. Aircraft looked new, bright and clean. Seats in Club Europe are comfortable. IFE is not available, except for viewing the route displayed on LCD maps. Cabin crew were attentive and quick in offering drinks and meals. On the flight back, I really a tasty prawn salad served with white wine or champagne. Perfect punctuality and smooth boarding. I would definitely fly again and recommend them.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | TXL to LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
