"cabin now feels outdated"
C Adams (United Kingdom)
British Airways from Gatwick to Las Vegas return, both flights both on time. On the outward flight, we were served sparkling wine before departure, on the return only juice and water were offered. Each flight included two meals of acceptable quality, although small portions. Soft drinks were provided at intervals during the flight. This Premium Economy cabin now feels outdated, with no at-seat power, and a very small IFE screen. The best part was the larger seat and extra room, which made a big difference to comfort. Flight attendant service was professional.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | Gatwick to Las Vegas |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"get your act together"
12 reviews E Simeone (Belgium)
Tokyo Haneda to Brussels via Heathrow on British Airways. Good check in, security smooth due to fast track. Excellent Japan Airlines lounge. Boarding was messy and shameless. Once onboard, you realize how old and worn out these British Airways planes are, they need revamping. Service was okay. Food was a shame but staff was attentive. Transit in Heathrow fabulous lounge. The connecting flight was late and no food available due to delay. They give you a 15 Euro voucher, British Airways get your act together.
| Aircraft | Boeing 777 / A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | HND to BRU via LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"never been so disappointed"
Thomas Wengler (Denmark)
Las Vegas to London Heathrow in November, after the Thanksgiving Holidays, we splashed out some Avios points for a First Class Upgrade. I have never been so disappointed - Business Class on British Airways is better than First as the cabin is much cleaner and modern. The first class section was dirty and cold, the Entertainment System broke down and had to be rebooted again and again. The service was good but food was nothing special. I must say I am very disappointed as I was looking forward to this upgrade. However, there was nothing First Class about it. I have flown with Qatar Airways and Emirates Business and First and they both beat twice over.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | LAS to LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"comfortable, if narrow, seats"
Richard Hodges (United Kingdom)
British Airways from Tampa to Gatwick on Boeing 777 Club World. Having travelled out WT Plus to Miami we got a good deal coming back from Tampa so flew Club Class. Checked in at Tampa with no queues, and used the International Lounge at Tampa. Supposed to be exclusive to BA customers this had comfortable seats, and good choice of newspapers and magazines. Did not try WiFi. However, there was disappointingly very poor choice of snacks - a few dried up sorry looking sandwiches which were not replenished during my time there, and crackers with some processed cheese with a few dips, some wine, beer, liquor and soft drinks. Pretty uninspiring stuff. On board comfortable, if narrow, seats that extended into (more or less) flat beds. British Airways still have the very camped 2-4-2 layout with fellow passengers having to clamber over people to go to the rest room etc. Reasonable meal (beef) accompanied by an outstanding Chablis Premier Cru and a very nice Sauvignon Blanc. My wife slept for 5 straight hours - I could only sleep fitfully as not much room at shoulder level but at least the seats were comfortable. Terrible selection of films on the entertainment system. Took off on time, and landed slightly early. FA's quite smiley and nice.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Tampa to Gatwick |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crummy Boeing 747s"
Richard Hodges (United Kingdom)
London Heathrow to Miami on one of British Airways crummy Boeing 747s. Originally Booked WT Plus choosing flight in an A380 with shiny new updated cabin and entertainment system for 3rd year in a row, and for the 3rd year in a row they promptly changed the plane on my flight for a very elderly and not updated Boeing 747. Do BA actually have any A380's? Reasonably comfortable, but the old on demand entertainment system had a poor choice of films and programs. Cabin staff and food okay from memory but, as usual with British Airways nowadays, very small portions. Took off slightly late in fog, made up time on flight and landed slightly early at Miami. Old aircraft notwithstanding I still think WT Plus is well worth the extra - 7 inches of extra legroom is so much more comfortable than coach.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to MIA |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"never going to fly them again "
M Taylor (United Kingdom)
London Heathrow to Las Vegas with British Airways. Online check in and seat allocation facility 24 hours before departure are a con! I checked the available flight seats approximately 30 hours prior to check in and virtually 95% of the flight was pre-booked! Therefore, I panicked and prepaid the £70 to secure a window and middle seat as seats had not been allocated to me and wouldn't be until 24hours prior to check in. Then when I did check in approximately 23hrs and 59 minutes prior to travel I had already been allocated 2 seats, one by a window and one in the middle, so a total waste of time me paying £70. I got a refund, but only have the inconvenience of completing online forms and waiting around a month to get my money back. Then when I did get to the airport, the seats I had already paid the extra £70 for had been allocated to someone else (after I had paid for them)and they told me I had to sit in my original 2 seats that had been allocated - an utter farce! British Airways refused to acknowledge their systems were at fault and had use of my funds for almost a month yet had I been advised of my seats prior to check in I would not have paid them £70. They knowingly do this to encourage people to pre-pay for something they knowingly cannot deliver. The aircraft was dirty when we boarded as the fight was late, the toilets were blocked around 10 minutes into the flight and stank - eventually they were blocked off from use, which left 2 out of 4 toilets for the entire rear section of the plane. The food was abysmal. Afternoon tea on a transatlantic flight used to be pleasant, with scones, cream, jam and nice selection of sandwiches. Now it is a dried up roll and dried excuse of a cake. I am never going to fly British Airways again after the way they handled my complaint - they offered no form of apology that was meaningful or relevant to what I was complaining about and disowned responsibility for the corrupt way their online booking system works.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to LAS |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"disappointed by lack of care"
Richard Sheppard (United Kingdom)
New York to London with British Airways, and disappointed by the lack of care provided by the cabin crew. Passenger boarded with two overweight and oversize cabin cases that crew struggle to place in the overhead storage bins. Coats and bags were tossed out to make room, owners told to stuff them under their seat. We therefore spent the 6-7 hours with coats and bags wedged between us making it very difficult to sleep or use the seat tables. Upon landing there were no crew on hand to help the customer to get their cases down or to offer any sort of apology for the inconvenience caused. British Airways seem to be adopting Ryanair's approach to customer service. Why not also check bags at the gate.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | JFK to LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"horrid excuse for customer service"
Gary Barnes (United States)
Montreal to Rome via London with British Airways. Boarded the plane on time (20.30hrs) and sat for six hours on the tarmac while BA tried to clear a glitch in the landing gear system. They finally gave up and cancelled the flight. I had to get to Rome to catch a cruise ship that was departing at 8pm on Tuesday evening, and here I am in Montreal at 1pm Monday, Rome time. British Airways ticket agent refused to help me change my itinerary ("Go to the hotel on the bus and at 2pm today - local time - we will have new itineraries for everyone."). I tried to explain the urgency to my situation but she cut me off, "I can't help you, if I help you now I have to help everyone." When I pressed her further she gave me the BA 800 number, which was closed due to the late hour. Finally I called British Airways Reservations in London, who re-routed me, on American Airlines. The final kick: I put in a claim for a wasted night's guaranteed stay in Rome, and for cancellation compensation. A month later, British Airways advised me that my claim was approved and I would receive payment in two weeks. Since then, nothing for the last 6 weeks. Phone calls to customer support involve at least a 40 minute hold. What a horrid excuse for customer service!
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | YUL to FCO via LHR |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"staff bordering on rude"
Kevin Barrance (United Kingdom)
Flew to Kuala Lumpur with British Airways on an old Boeing 777-200 in business class (upgrade) which was OK although choice of IFE very poor. Crew pleasant but not particularly efficient and since my wife and I were seated together in the middle rear-facing seats it is an odd practice to serve us separately - her meals were served well before mine. Flight was punctual and we had a few hours sleep. Coming back was in Premium Economy and might as well have been on a different airline. Same old plane with TV screens extremely small. Meals not particularly great. The main difference is that British Airways crew treat anybody flying in a lower class as lesser individuals and they are bordering on rude. They forget that whatever class of cabin you are flying in that you are the customer and pay their wages. Next time Malaysia Airlines I think.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to KUL |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"flights therefore very uncomfortable"
Nadia Ramia (United States)
Washington to Dubai via London return with British Airways. My concern is regarding seat allocation. When we booked our flight (2 adults, one child and one infant), the seats with the bassinets for the infants were not available. We then chose 3 seats together on the side. I presumed that those are granted first come first served, based on the needs of the passengers that are traveling with children. Nonetheless, in 3 out of the 4 flights we took, those seats were taken by single individuals with no children/infants accompanying them. I asked at the check in if the seats with the bassinets were occupied by people with infants and the ground attendant responded by "yes". That was not the case, unfortunately. The flights were therefore very uncomfortable due to not having a place for the infant while food and drinks were served. I do not understand that when you try to book those seats with the bassinet, the system does not grant priority to the people traveling with infants. British Airways should consider that instead of having passengers with the hassle of keeping their infants on their laps for 7-8 hours while the bassinets are empty. The priority seating chart is for that purpose useful.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | IAD to DXB via LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
