British Airways

Phoenix to London Heathrow, and this was our third time flying First Class on British Airways, and after flying this time, we are disappointed. The BA lounge in Phoenix is disgusting. We could handle it only for about 5 minutes. From the staff, the seats, the space, the food, nothing was orderly, clean, and it all seemed run-down. Walking around the airport aimlessly was a much better option. The boarding process was a joke. Again, the staff seemed confused, clueless, they called for everyone (all statuses, memberships, traveling with children, etc...all at once. It seemed nearly half of the plane was lined up to get in during premier boarding. There were 3 cabin staff for first class, two out of the three were not at all cordial. No greeting, they seemed to be running around the entire time even when the first class cabin was not full. They were not well groomed or spoke politely - came across unprofessional. This ruined the experience of flying first class. The meal experience was horrible. I ordered an appetizer, salad, and an main course. My husband ordered the 2 appetizers, and a main course. They came back to tell us they were out of one of the appetizers he ordered. First time this has ever happened in first class! They brought my appetizer, which we had to share, and they completely forgot about my salad. They brought the main (chicken dish), which was cold and dry. I had to send it back and changed to a steak. The steak came after about 20 minutes. Roughly 1/4 of the steak was hot, the remainder was cold (not even warm). The taste was amazing but ruined the dining experience completely. Upon waking up I opted to not have breakfast but have biscuits. The menu had "assortment of biscuits" and a few other bistro type items. When I ordered coffee and biscuits, the flight attendant looked concerned and said "let me see if I can find some biscuits for you". She came back with a bag of popcorn, a browny, and a few vanilla wafers. Typical items served on a domestic US based airline. My husband ordered coffee as well and asked for half and half. She failed to understand half and half and finally said "oh you mean half and half in British accent. How is it possible to be a flight attendant and you cannot understand an American accent for half and half. Normally this would not even be an issue but having experienced all of the above this just seemed like the icing on the cake. Toilets were small, cramped, and dirty with no typical First Class amenities available within the toilets. Our next leg was within EU to Munich on another BA flight where the service on a 737 surpassed their international First Class! Seat is comfortable but that's about it!

London City to Geneva, on holiday with parents, and treated with courtesy. My mom asked her tea to get cleaned up, FA asked her if the tea is too strong. Simple treatment but rarely found in airlines in Europe or America. Short 1hr 20m flight but full breakfast was served to economy class passengers. Satisfactory and recommended.

We flew GRU-LHR on the upper deck in seats 63AB in business class. We were able to use the new TAM lounge at terminal 3 GRU, this was an amazing lounge, huge, lots of food and drink on offer, showers, sleeping area, lots of seating. I was apprehensive about the seating plan on BA with the reverse seat by the window and the aisle facing forward. Travelling as a couple, this seating actually works really well, it's good to be able to chat with each other throughout the flight and is much better than the Herringbone seating - that being said if you are travelling alone I can understand why it may not be preferable. Offered champagne on boarding, before dinner further drinks service. The food was excellent which included dinner and breakfast prior to arrival. The seat was very comfortable, full flat bed, the only problem I found was being 6ft 1in, my feet touched the wall at the end and I couldn't fully stretch out but this did not prevent me sleeping. Upon arrival at Heathrow, the luggage was coming around the carousel by the time I got there, which was only about 10-15 mins after disembarkation. My only complaint I could find was the Entertainement was slightly limited, and there was no USB to charge my phone, but this is an older aircraft.

Flew British Airways from Prague to New York via London. A really good experience for the price. Comfortable seats and a good inflight entertainment. Not that good food though. We had to change our flight but the service was really good. Our bags were put onto another flight but they were delivered for free to our hotel the same night.

MAD-SYD VIA LHR with British Airways. Overall good experience. All flights on time. Transfer in LHR T5 very fast and easy. For the long-haul flights: comfortable seats, personal IFE, lots of choices availeable. Food was decent for economy. The only downside: Flight attendants failed to give a good service on all 4 sectors. Not one staff member gave a service with a smile.

Third time flying the British Airways A380 and the only reason that we did is because it was a BA Amex 2for1 redemption. However to ensure that we maxed out the experience, as always we pre booked seats. On checking in online seats had been moved, contacted BA Bronze and reply was "cannot answer why, possibly operational reasons, more information should be available at check in". Check in, no response. On board our seats were occupied by what appeared to be "normal" passengers, i.e. no entourage. Seats we were allocated, lumbar and head rest functions did not operate, cabin crew tried rebooting but no luck, so onwards and upwards. Having flown BA a reasonable amount I have come to the conclusion that the cabin crew, despite operating with poorly designed cabins, poorly maintained (seats) equipment (we had a similar scenario on a Heathrow to LA and return last July where we had the same reg plane, same seats and similar problem which was not fixed after the flight out) manage to maintain a brave company face. BA Club Lounge: Again, food choice poor, running out, although granted peak hours, but if other airlines can cope why cannot BA? Cabin crew: Service very good and friendly. Food reasonable, but nothing that makes you say that "that was good". Entertainment: Poor, old "ish" and second rate movies, enough said. Seats: Unfortunately in this case we leave the worst till last. Having flown Qantas, Emirates and Qatar A380's like everybody else we wonder why BA did not take the opportunity for a redesign of layout and seat area. Well we know why = £££'s, Question? Does no one on the BA cabin design team wear glasses? There is no storage space, if it goes in the drawer with the shoes, you have to move the seat from sleep position to access, so you are left with the possibility of either wearing and damaging said specs, or hanging them over the separator. Again, competitors manage it. The seat itself, is harder than the competitors above (mattress?) and apparently I discovered that extra pillows are no longer carried, so you have one and thats it. Unfortunately, we do still have to use BA next March, but have booked Qatar again for October. Additionally, the Customer Service service in India is sadly woefully short in all areas, although polite working from scripts and unable to solve / answer simple questions. Frustration. A question for BA: We really want to support and be proud of our national flag carrier but what are the incentives for using BA? I do not mean cost.

Flew from LGW-BCN on the A320 seated in seats 2D/2F. Lounge at Gatwick prior to boarding was very nice, offered good food and drink selection including champagne on request. Cabin crew friendly and attentive. I was a bit apprehensive about BA's new business class product but the seat was comfortable and having the middle seat free does allow for more room, although the leg room is a little tight, but okay for a short flight. We were served a cold meal which was quite tasty along with complimentary drinks. I would recommend British Airways.

Flew British Airways from Salzburg to London Gatwick. Check in was very slow. Boarding at Salzburg involves a bus ride out to the plane. No attempt was made to separate passengers by row numbers onto the two buses used, as other airlines do in a similar situation, resulting in an absolutely chaotic boarding process. Cabin crew were off hand. The in flight snack was thrown at rather served to passengers. The totally inedible "sandwiches" offered consisted of rubbery processed cheese between two thick slices of poor quality bread. The one consolation was that the flight lasted just less than two hours.

My wife and I flew from Heathrow to Amsterdam in business class on a free Avios upgrade with British Airways. We made use of the galleries south lounge in terminal 5, which had a good variety of drinks and snacks. Full meal on the 45 minute flight The service was very good, but I would not pay the asking price for such a short trip. Great when its almost free.

Recently flew to LA on British Airways and was thoroughly underwhelmed with the experience on the BA A380. I travel regularly in business class on Emirates, normally on the same equipment. The BA configuration upstairs is quite cramped and far inferior to other Airlines, even to the extent of having to stretch over other passengers to leave your seat. In addition the staff seem preoccupied with their own arrangements and although were fine with me, were mildly irritated with the requests of other passengers, openly commenting to each other in front of me. The cleanliness of the plane also left a lot to be desired, after only a couple of hours into the flight, the toilets were disgusting with the floor awash - I don't think crew check them on a regular basis. The window seat has side stowage facilities, which in my case had a disgusting pale yellow fluid and rubbish in it. When mentioned to crew, they did get some paper towels to dry it out, but needless to say I didn't use it (photo attached). Overall poor value for money.