"turn it into a budget airline"
Neil Baines (United Kingdom)
✅ Verified Review | London Heathrow to Larnaca. British Airways was once the flagship airline of the UK, you paid a little bit more but the service was always a cut above the rest. Now they have decided to turn it into a budget airline where you have to pay extra for everything including the highly priced sandwiches - they even charge for water and if you don't have a card in your pocket you have to go without as they don't take cash. I did not mind paying that bit extra for BA flights but now better off with EasyJet.
| Aircraft | Boeing 767 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Larnaca |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"recommend to avoid flying with BA"
S Garton (United Kingdom)
✅ Verified Review | London to Hong Kong in premium economy. I have been flying BA on my many trips over the last six years, and I have seen such a shocking decline in their services that I feel compelled to write this review. Of my six flights this year, three were seriously delayed. One was from Oslo to London on 9th June, when the captain decided to wait for some Business Class passengers who hadn't made their way out of the lounge in time for take-off. My worst experience, however, was going to Hong Kong on 30th May, when there was a technical fault with the plane. The captain decided to board passengers at the scheduled time, who then sat on the plane for almost three hours, without being offered any water or other refreshments, and with little information and apologies, before an 11-hour flight. I was in Premium Economy, but the extra amount I paid did not offer any additional comfort. I switched my seat to help a disabled passenger and ended up in a seat next to the toilets, which meant that I got no rest during the night. How can Premium Economy seats be next to the toilet? The in-flight service was poor, as nobody came around to offer water or beverages during the night. I am still wondering why anybody would pay for Premium Economy, as it is just a lousy offer: seats are only marginally more spacious than in Economy (but don't recline as they would in Economy), the food is the same, which means rather bad, and the flight attendants are clearly not interested in offering service beyond the first two hours of the flight. Predictably, the plane landed in Hong Kong just in time (below three hours' delay) for the airline avoiding to have to pay compensation to passengers on this very uncomfortable flight. I had hoped to have a better experience on the return flight on 4th June, but then I found out that BA had scrapped the sparkling wine as a welcome drink for Premium Economy passengers. Although this time the flight was on time, this gave me such a bad feeling about BA, their cynical attitude towards their passengers and their meanness. I will look for alternative airlines from now on and would recommend to avoid flying with BA.
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | London to Hong Kong |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"serious need of a makeover"
John Wallace (United Kingdom)
✅ Verified Review | Belfast to Munich via Heathrow. Today (4th July) I found I needed to change a travel date from 7th July to 6th July. I attempted to do this on BA's "Manage My Booking" for about 2 hours and, although I selected 4 different flight times, each time I thought my booking change was completed (at an extra cost of £156-199 + seat costs), I was told that my changed flights were fully booked, even though my booking included purchase of seats shown as available (quite a few). So. I contacted BA's Customer Services by phone and waited for about 20 minutes for an agent who, after saying hello and providing his name, promptly lost me. So, another 20 minutes later, I spoke to another (very caring and helpful) BA agent and she told me the only available flight changes would cost me almost +£500 onto my £218 ticket! I could have booked a new return ticket for a lot less! I am hugely unimpressed by the additional charge by BA when all the work is by me and on-line and BA can re-sell my Friday flight; the time I spent going around in circles, online, to end up with nothing and having to phone Customer Services; and the time it takes to get though to Customer Services who, clearly, are insufficiently staffed, over-worked and with limited capacity to really help. BA - you are in serious need of a makeover and self-examination to have customers, such as I, consider using you again and not tell everyone to avoid you and write reviews such as this.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Belfast to Munich via Heathrow |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"using a Qatar Airways plane"
Alan Thompson (United Kingdom)
✅ Verified Review | London Heathrow to Tallinn return. Flight on time on way out. Had changed seats to row 12 (emergency) loads of legroom and row in front can't recline, so it was very comfortable. Bought a nondescript coffee. Good flight. The flight home was a surprise using a Qatar Airways plane and crew due to BA strike. Row 12 not an emergency row but more legroom than is standard on BA, a better seat on a new plane, a decent free snack and a nice small bottle of wine also free! So a good experience. Wake up BA!
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Tallinn |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"living in the past century"
Alberto Ruiz (Spain)
✅ Verified Review | London Heathrow to Barcelona. I thought it would be better than a low cost airline, but it is not. In fact it is quite worse, so if you have a cheaper option, do not hesitate to go with them. The flight is full and they say you can only take on board a backpack to put under your seat but not the bag trolley. Rude people and ridiculous rules, a company living in the past century.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Barcelona |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a most unpleasant flight"
D Graham (United Kingdom)
✅ Verified Review | Dubrovnik to Gatwick. Poor ground service, chaotic boarding via airport bus. No greeting or assistance on boarding from cabin staff. The shoddy service which has become the BA norm. Forced to fly BA by tour operator, would other wise have chosen a alternative airline. Most food choices for purchase were not available. Tea was lukewarm and not pleasant. Cabin staff rude and unhelpful, a most unpleasant flight.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Dubrovnik to Gatwick |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"on par with EasyJet"
3 reviews S Teuget (United Kingdom)
✅ Verified Review | Stockholm to London Heathrow. Shabby third party lounge in Stockholm. Very tired 767 aircraft. Buy on board service took ages. Crew were funny raising an eyebrow at BA's new low cost carrier concept in Europe with the expensive buy a sandwich on-board. BA are one rung about Ryanair and on par with Easyjet when it comes to customer service and delivery. Such a shame, what's happened to them. Convenient flight times and LHR departure is as good at it gets I'm afraid.
| Aircraft | Boeing 767 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Stockholm to London Heathrow |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"recommend taking own food"
S Graham (United Kingdom)
✅ Verified Review | London to Dubrovnik. Interesting that BA have dropped the "to fly to serve advert" Boarding was the usual unorganised shambles. Selling hand luggage only tickets only adds to the scrum in trying to place a modest size bag in the overheads. No less than three couples came on with oversized bags. In one instance, it took 3 people to lift a bag into the overheads, coming dangerously close to dropping the bag onto to the heads of seated passangers. When complaints were made to cabin crew, the response was "they are entitled to bring hand luggage" The trolley sales of refreshments took an inordinate time. Most of the choices were unavailable. Cabin crew frequently gave the wrong orders, and had great difficulty with the automated card payment system.. Would strongly recommend taking own food on BA short haul flights.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Dubrovnik |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Nothing special or memorable"
11 reviews B Saunders (United Kingdom)
✅ Verified Review | Flew Accra to London Heathrow. All was going well (which in Accra means an orderly boarding), got to the end of the runway when the pilot announced that we would be returning to the stand as there was a discrepancy on the cargo load (I assume more loaded than was on the manifest). The takeoff was terminated seconds before the engines started their job. This then took an hour to sort out (with cargo being removed) - no drinks offered (this was business class I reminded myself). Once off the flight was the standard British Airways club world product. Nothing special or memorable, but at least was not full so the reaching over the dividing screen to serve did not have to happen. Tired business class product, old and tired plane (I wish BA would at least try and not show the interior is patched together with masking tape and something that looks like grouter that you would use in a bathroom). The crew don't really have much to offer now in terms of product, although they were professional if not friendly. Must be terrible working for BA now knowing that the product is so inferior to other international carriers. The inflight entertainment is dire - for regular travellers only the addition of one or two new films, with the rest of the chose the same month after month. The memento of this night flight has not changed for years - it is surely due a refresh.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Accra to London Heathrow |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"akin to a low cost carrier"
3 reviews S Teuget (United Kingdom)
✅ Verified Review | London Heathrow to Stockholm. Newish aircraft, nice leather seats but very cramped nice leather seats. Had emergency exit which was fine but others were very tight. BA is now akin to a low cost carrier in Europe. Don't expect much and you wont be disappointed. really is no different to flying Easyjet these days.
| Aircraft | A321 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Stockholm |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
