British Airways customer review
Robert Kovacs (United States)
I was excited to fly on the new A380 with the new seating. We sat in 14j and 14k. When we were seated we were offered champagne and we organized our belongings quickly. I sat down got out my magazine and asked the flight attendant how to operate the light and she apologized that our seats had no power and they have been working on it. Well after about ten minutes the door closed and the plane pushed off and I inquired again about the issue and she said the pilot was working on it. The power never came on during the 10.5 hour flight. We had no lights no entertainment no seat adjustments. I not given the opportunity to deboard when they knew of this problem or to reschedule another flight. This is not how you treat your business club passenger or any passenger. I was told I would be contacted by a representative but that did not happen.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Sears Michael (United Kingdom)
Club World–LGW to TPA week later MIA to LHR. Gatwick check in quick and easy BA member came over and pointed us through Fast Track and gave lounge instructions. Lounge food offering very disappointing compared to LHR made do with Marmite on toast and lots of Champagne! In celebratory mood as going for a 30th cabin crew outbound fantastic the drinks kept flowing and never a rolled eye or any surly attitude from the crew. Managed 4/5 hours afternoon nap. Upgraded WTP home bound to CW through AVIOS 24hrs before and even bagged upper deck. An amazing night flight left on time. Have always found UD crew fantastic two pre departure drinks and mixed fleet seemed genuinely flying to serve. Only downside was pretty terrible dinner - starter and salad dreadful steak main not much better. Requested tray be taken away and skip dessert. Reclined and slept - and got woken 6 hours later for a bacon roll. Landed at LHR on time through security four bags collected and out of airport in 25 minutes. Club World and Heathrow fantastic when it goes well. Apart from food and beverage – a definite 10/10. Will be a very sad day when the 747s retire UD on A380 far more cramped.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Mark Gentleman (United Kingdom)
EDI-LHR-FCO-LHR-EDI. EDI lounge good. Flight to LHR on time food decent attentive crew. North lounge at T5 much better than chaotic South lounge. Flight to FCO by 3 cabin 767 so upgraded using avios - fully flat beds great FA's superb food good wine. Lounge at FCO okay food not great. Flight delayed at FCO due to storms at LHR so ample time to use the flat beds watch a film and relax. FA excellent food very good again. Overall the flights and service were superb.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Donal Ryan (Ireland)
London Heathrow to Singapore. Brand New 777-300 very comfortable very clean. Entertainment was good and food tasty but very small portions. Staff functional but not friendly only one water run in 13 hours. Arrive early so cant complain. Better than Qantas flight Singapore to Brisbane.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
L Bell (United Kingdom)
We travelled Cancun to LGW in business class. To the point I didn't think the experience was as good as Virgin and Emirates who I normally use. Airport staff were helpful although I was surprised there was no lounge access at all ( we got 2x USD 22 vouchers for the restaurants in the airport). Cabin crew were not particularly attentive or helpful. Dinner and wine/drinks were nice although cabin crew had to be prompted to serve drinks again after dinner. Seat and space was ok although functionality on seat not as good as Emirates or Cathay. My friend had no direct access to aisle and had to jump over another passenger's legs. Breakfast was sub standard.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
L Campbell (United Kingdom)
Flew LHR-CPT-LHR as British Airways is only carrier flying direct London to Cape Town. Outward flight due to leave 21.30 delayed by nearly 3 hours and the communication at the departure lounge was abysmal lots of unhappy passengers at the lack of information being given out. Fell asleep when finally got on board only to be woken an hour later to be given my "special meal" which I hadn't requested. Told stewardess it was not for me and she rather huffily took it away. When the trolley came round with the regular meals i was not offered one - this suited me as I don't relish eating at 1 o'clock in the morning but thought it rather petty of them to ignore me. Return flight was on time but had passenger from hell next to me who was too large for the very narrow economy seats so I spent the night sitting at an angle as it was impossible to sit straight with Mrs Large spilling over onto my seat. Well done to the stewardess who put up with her obnoxious behaviour with a long suffering smile.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
D Remnant (United Kingdom)
London Gatwick to Orlando. No surprises to guess that as our original flight to Tampa was cancelled this is not a good review. Due to a technical problem with our plane our flight was cancelled. After finding out from other passengers in the terminal that our flight was cancelled we were marched back through the airport to queue for our luggage to queue to go back through immigration to queue for our details to be entered onto the BA system for an unexplained reason. What an insult to have to stand in line 3 times for over 3 hours. No extra staff no positive explanations no apologies no customer service only a lie of a promise of a special flight the following day to our original destination (which did not happen) and some inadequate vouchers for food and drinks. After accepting that our flight was cancelled and then accepting the fact we would be travelling the following day BA then just drop an email to all passengers to advise them what arrangements had really been made. Our first arrangement was a flight 24 hours after our original departure time from Heathrow to Charlotte to Tampa. We did not book our direct flight by accident why on earth we would we accept a flight with a stop over. I declined this arrangement for a flight instead to Orlando. A longer busier flight a bigger busier more time consuming airport a 3 hour drive from our holiday destination. We arrived 32 hours later than our original arrival time and therefore lost a day and a half of our holiday. To add further insult on our return flight the extra leg room seats we paid £100 for not allocated to us! Uncomfortable claustrophobic seating cheap microwave style food cheap wine unacceptable and a waste of money.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
I Jackson (United Kingdom)
Club Europe - supposedly premium - had the misfortune of seat 1f - normally a great seat in Club Europe - but for a 4 hour flight LGW to ACE - cramped (not quite as bad as the rest of CE with new - not advertised - 30 inch rather than 34 inch seat pitch) - no window just a wall. Add to this limited luggage space think its EasyJet with middle seat free for £600 more. Is it worth it - no thinking avoid BA CE offering - shame I've a few flights to suffer yet. Purser - "this is it now - get used to it" - service downhill too.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Claire Shawcross (Canada)
We travelled to and from Europe in business class for a two week Mediterranean cruise. We upgraded to business for the added benefit of sleep. My first impression is that the fleet is tired and not very well kept. The seats were uncomfortable the cabin was dirty and staff were surly. The food as expected on any airplane was adequate though nothing to brag about (take advantage of the scones and clotted cream - their only saving grace). Upon our return we awaited in London Heathrow Terminal 5 for them to put the gate on our flight. It finally appeared 20 minutes before the flight where it showed we were in satellite C - it took us over 15 minutes to get there to have the gate agent tell us we should have been there earlier. She did upgrade us so we thought at least that was a perk. Well I am here to tell all - don't pay the money. There is little to no difference in first class. The seats are just as uncomfortable the food was the same and I still felt like a second class citizen. This time I think it was because were an upgrade so we were always served last and with little selection/choice. To tell you the truth if I had paid for this upgrade I would have been upset as I don't believe this is up to par. We also did a connector flight from Venice to London on the Saturday. The airport was a disaster (3 cruise ships all flying out the same time) no organization from the agents and very little help. When we got on the other side of the check in the multi-million dollar duty free area was amazing but really they should have taken some of the money to deal with the check in area. Upon moving through security we were kept in the dungeon area of the airport to wait with tepid air conditioning while our flight was delayed with no explanation. When we were finally boarded we were told by the captain that the delay was due to thunderstorms and we were still going to have to wait. The last part is not fully BA's fault (they don't design the airports or determine airspace closure) however their agents did nothing to make it better either (by having people out to direct traffic or give us updates). All in all I don't believe I will ever fly BA again - this is unfortunate because they used to set the standard - now they are barely sweeping up the floor (wish they had - at least it may have been cleaner).
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Ian Robinson (United Kingdom)
Paphos - LGW 11th June. We had monitored the outbound flight on the internet so we knew it was about an hour late although we did not receive a text from BA to confirm this. We arrived at Paphos airport to a somewhat chaotic scene as the queue for security was snaking back around the complete length of the check in area and ultimately merging with the passengers looking for and waiting to check in with a number of different airlines. BA had 3 check in counters open one of which was for Club Europe with around eight couples queuing for each one. We had checked in online but still had to drop the cases off and receive our boarding passes and this took approx 20 minutes. I then asked where the fast track through security was what a stupid question that was as as there wasn't one. After 45 minutes in the queue we finally made it to the shared lounge and settled down to a glass of wine or two. The food options were OK but again not a great choice for veggies. The flight home left around 45 minutes late and was fairly uneventful with a relaxed cabin crew. We were off the plane quickly but then had to wait for around 45 minutes for the cases to arrive on the carousel although fortunately ours soon came through. Overall just an OK flight but BA's premier European product is somewhat underwhelming.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
