Breeze Airways

✅ Trip Verified | If you are flying Breeze, do not worry about getting to the airport early for security. Because you will be waiting at least an hour for your flight because it will definitely be delayed! And right now as I write this we are sitting in the plane not moving not at the gate. Today be my first and last trip with Breeze. I mean seriously, do better!

✅ Trip Verified | Prepare to be delayed. Do not think even for a second that you will make the connecting flight/cruise so just don’t do it to yourself. I was supposed to board at 6:20pm but didn’t board until 11pm. Same thing happened on the way back. Never will I take this again. They clearly don’t value my time and I would much rather take Spirit, they are at least professional.

Not Verified | Worst airline. Flew from Pittsburgh to Jacksonville, Fla to visit my very sick mother. Arrived in Jacksonville, but no luggage arrived. Filed a claim at the front desk, and was assured they would contact me the next day. Suffice to say that that was on July 6th. I still have no luggage and no response for the airline as of July 27th. I have texted them repeatedly with my claim number, and never receive a response. It is impossible to actually speak to a person. If you do fly, do not pay to check a bag!

✅ Trip Verified | The Greatest Captain ever! Arriving sweaty at the my gate 8mins after the place was supposed to TAKE OFF, the door was SHUT! Then! Captain stepped out of the loading bridge’s door. He said that there was a slight weight problem they were handling at the moment and he would happy to escort me down to the plane. Here I sit, the happiest man to ever sit in the very back of an airplane. Thank you Breeze Airlines. Thank you for not being like the rest.

✅ Trip Verified | Worst airline experience of my life. Delayed on the runway before take off for 4 hours due to “a paperwork issue” caused by the airline. You would think that after causing such a delay they might try to make everyone happy by offering snacks or beverages for free, but no. No acknowledgement of fault by the crew. When we arrived at our destination we waited on the runway for 2 more hours for a terminal to open up. The airline offered a $50 credit towards a future flight for me, but didn’t offer one for my two year old son whose seat I paid for. It doesn’t matter anyways because I’ll never fly this airline again.

Not Verified | Breeze Airways left my bag at the first stop Richmond, Virginia and when I got to Las Vegas they did not have my bag sent to me for two more days. This was half of my trip. I was told to go purchase clothing and send them receipts via text message, which there is no human to ever speak with. They have been promising me a reimbursement, which is not even close to what I spent on clothing for three months now and I still have not received it now they don't even respond to my text messages. I have text messages going back three weeks with no response. I think this is a total scam. I don't think they ever have any intention of reimbursing any funds at all they also broke the wheels off of my boyfriends bag and we're attaching a reimbursement to my claim for a very limited amount which is nowhere near what the luggage cost horrible horrible customer service if that's what you want to call it you will never ever get a human. Everything is done via text or email and it is automated. very upsetting, considering the owner is also the owner of JetBlue..

Not Verified | Constant delays. No one has any idea when flight will actually depart. 9.5 hours of delays at the moment, promising it will not be cancelled. Staff has no idea of actual procedures. "Rescue flight is on the way, will be here in 50 minutes." Hours later we're still here with a $20 voucher for food.

✅ Trip Verified | Paid for 1 piece of luggage. Never arrived. Filled out A lost form, No contact to me about lost luggage status for 4 days. The airline has no phone number. Can they track luggage? Will never fly this airline again.

✅ Trip Verified | I have flown Breeze several times and was beginning to enjoy their airline. Then flying back from Las Vegas my plane arrived at the gate on time. Then they had some kind of issue with how the plane was docked at the gate. They tried for a couple of hours to fix it. They boarded us. Then they had software problems, or something. Then after a couple of hours they had us get off the plane because it was getting too hot in the Las Vegas summer sun. Who knew Las Vegas gets hot in the Summer? Apparently not Breeze. After a few more hours they decided they could not get the plane fixed or cooled down and sent all of the passengers away saying that you could either rebook on another airline (although there really weren't more than a couple of expensive seats on those other airlines) or get a hotel room on Breeze for the night. That's where the problems begin again. I got a room at a nearby Holiday Inn Express, nothing lavish. Cost ~$135. After I book the room Breeze sends an email and says you only have 6 days to apply for a hotel reimbursement and $20 for one meal. My total very inexpensive meals were ~$80 for dinner and breakfast. Plus an UBER back and forth to the airport. Breeze so far has only reimbursed me $20 and if I accept that payment I must click on an agreement that binds me to that settlement. They are all talk at the airport about how great they will be, and then they fail miserably on the reimbursement process.

✅ Trip Verified | My husband and I were very comfortable and happy with everything about Breeze Airways. Our flights took off and landed on time, flight attendants were very professional and kind. Will definitely fly Breeze again.