Breeze Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 281 reviews
3/10
No Skytrax Rating
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3/10

"they would need to bounce me off"

(United States)

Trip Verified | I booked weeks in advance to come home and always fly their so called Breeze Ascent seats. I had seat 3D. Today they called my name and said they were over booked and I said, what does that have to do with me. She said that they would need to bounce me off because they were over booked and another person paid a lot of money for my seat. I said your not serious. I said I have surgery scheduled for 11am tomorrow and I proved it. She managed to find me a seat in row 22. Well why not for the other guy. I learn from people there that they pull this all the time. I sit up front for many reasons and one is I had cancer and my stomach was completely removed. When I need to use the bathroom I just can't go fast enough. I see on line that they showed me in row 22C and it also says Breeze Ascent Seat. You don't get the nicest in row 22C. I'm told and it's on my phone no less that this person paid a lot more than me. The more I fly with them the more I get screwed. There were several older people who heard what was happening and just couldn't believe what the woman had said. In fact she couldn't believe it herself. The man next to me said they were offering $750. earlier to whom ever would give up their seat. I'm not sure how accurate that is, but I got really screwed. Imagine, the seat went to the highest bidder. I spend hundreds to sit up front and they just said they would credit me $73.00.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteFort Myers to Providence
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline is a major clown show"

(United States)

Not Verified | Checked in and waiting for an already late departure to hear my name along with wife and two young daughters over the loud speaker. The agent tells me we are not getting on the plane because Breeze overbooked. We were offered $1550 per person and told the next flight out was in two days. Go find a hotel since this is my fault for expecting my reserved seats to be available after checking in 1 hr and 45 minutes early. This smuck tried to make it appear the overbooking was not his responsibility and made not only me but another 12-15 customers feel responsible for this mistake through the utmost arrogance. There was very little explanation and no discussions for a very long time. The airline even called the police to intervene; however, the officers quickly sided with the customers. Regardless, my kids finished their vacation crying. This airline is a major clown show with no compassion for their customers following their corporate mistakes. There was much more but I think the point has been made. Thanks for the email this morning offering $20 in breeze points. lol
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa to Providence
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"indifferent response from the airline staff"

(United States)

Trip Verified |Today, I found myself engulfed in a whirlwind of frustration and helplessness at the Breeze Airlines check-in counter. With my infant son in tow, a stroller, and bags containing crucial medications already on the airline, I faced the daunting reality of missing my flight by a mere 2 minutes. I take full responsibility for not arriving at the gate on time, a consequence of nursing my son and navigating air travel with him for the first time. To compound matters, the flight, scheduled for departure at 1:55, was delayed until after 3 PM due to unforeseen plane maintenance. Despite the aircraft remaining on the tarmac, the staff adamantly refused my boarding, adhering strictly to airline guidelines. While I respect and understand such protocols, the situation was further exacerbated by the indifferent response from the airline staff. As I stood there, grappling with the weight of the situation, the staff's lack of empathy pierced through the chaos. Instead of offering practical solutions or even a modicum of support, they merely directed me to contact "Breeze chat" for assistance. No mention of alternative options, no guidance on whom to reach out to for help – just a vague suggestion to navigate the already stressful situation alone. Furthermore, what struck me most profoundly was the absence of tangible support. A simple card with essential contact information or a brief guide on navigating the aftermath of a missed flight could have provided a lifeline amidst the uncertainty. Instead, I was left to fend for myself, grappling with the daunting task of determining how and when I would reach my destination and retrieve my essential belongings. In moments like these, the significance of compassionate customer service cannot be overstated. A touch of empathy, a willingness to extend assistance beyond the bare minimum, could have transformed this harrowing experience into a manageable setback. However, what I encountered served as a stark reminder of the chasm between bureaucratic protocol and genuine human concern. As I reflect on this ordeal, I hold onto the hope for a future where airlines prioritize not only efficiency but also the well-being of their passengers. For now, I navigate the aftermath of my missed flight with a sense of disillusionment, yet with a newfound appreciation for the profound impact of empathy in customer service. I earnestly hope for a response from Breeze Airlines, not only for resolution but also to foster understanding and empathy towards passengers who find themselves in similar predicaments.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Myers to Rhode Island
Date FlownApril 2024
Ground Service 12345
Value For Money 12345
no
1/10

“it is just not worth it”

(United States)

Trip Verified | I have flown Breeze twice, there were delays both times, the most recent, I was stuck in the airport for 7 hours and plane was delayed several times, finally in the evening, they told us it was cancelled after spending all day there waiting. We had to find a hotel and make all kinds of other arrangements due to the cancellation. The next day, we still left late. I cannot take this airline again, it is just not worth it to me to get a non-stop flight when delays continue to happen. people depend on their flights and times coming and going for so many reasons. It is way too inconvenient for this to happen to me again, I am done with Breeze. Apologies do not take away all the issues we had to deal with because of the delays and spending an extra night. I would rather have a layover and be able to feel confident my fight is happening when it is supposed too. We had to pay for the hotel up front and then get reimbursed, what if people can't pay up front because they weren't planning for another night? There were 2 minors on the flight who had to stay in the airport because minors can't book a room. It just is not worth the aggravation and all the folks I spoke too are done with Breeze. Then they charge for drinks on the plane/food/ snacks, really, I wouldn't still be there if your plane left when it was supposed too! They should be doing everything they can to make it up to you, DONE!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCharleston to Portland via Lewiston
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“Rude misinformed staff”

(United States)

Not Verified | I wish I had read the previous reviews before deciding on Breeze Airways. Rude misinformed staff, and they take advantage of seniors experiencing a family crisis. Never book a flight with this company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteArizona to California
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

“Bad experience all around”

(United States)

Not Verified | So I was really excited to try Breeze Airways but won't be doing so again! I was held up at the rental car kiosk because someone returned a car without a key fob (strange). When I finally got to the terminal there was not a person to be found at the Breeze Airways desk! They close 45 minutes before the flight! I had no way to check my luggage and the neighboring airlines would not help me locate a Breeze employee. I took my luggage to the security checkpoint where I was told that I have to ditch the luggage. Security was finally able to contact someone from the airlines that took my luggage before I had to toss my belongings! Finally got on the plane, my reserved seat was taken and the Stewardess put me in a different seat instead of telling that person they were in the wrong seat! Bad experience all around and I definitely will NOT fly Breeze again!
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteJacksonville to Providence
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Delay for 6 hrs for no reason"

(United States)

Not Verified | First and last time flying with this company. Delay for a total of 6 hrs for no reason, there was no issue with the weather or anything. They had enough time to get another plane. The service was bad, either they are new or they just don’t care for you. I would choose Spirit anytime over this.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePittsburg to Hartford
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"seemed like they couldn't care less"

(United States)

Trip Verified | This is the second trip I've taken with Breeze and both times there were issues with the plane causing major delays. At least last time the immediately offered a Breeze points discount but this time nothing, not even upon request. Then on top of this I purchased bag check-ins online but when my wife and sons arrived they were told they had to pay again. Breeze refused to refund me and so I had to contact my bank to dispute the charges. Breeze seemed like they couldn't care less about losing a customer. I would highly recommend steering clear of this airline!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Bradley
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“two very poor experiences”

(United States)

Trip Verified | I really, really want to like this airline- but it has given me two very poor experiences, my time is too valuable to allow a third. The flight was initially delayed for maintenance - it was boarded and delayed with passengers on the plane for more maintenance - then the taxi occurred - stopped again in need of more maintenance. I question all together the safety of this aircraft. My other experience occurred on a Norfolk to Providence flight where the plane was continuously delayed at a variety of intervals over a four hour period and then cancelled. Our flight attendants pre flight talk was given with intonations indicating she was bored to death and could have cared less. On top of all of this you pay for everything having to do with the flight experience separately, making this a high cost ticket with no reward. This airline in my experience has been undependable, uncomfortable and now I question the safety of the planes themselves. Research this company before you decide to fly with them. And if my experiences hold with others if you arrive at your destination at all, it will not be on time.
AircraftA220
Type Of TravellerBusiness
Seat TypePremium Economy
RouteTampa to Richmond
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"I wouldn’t fly breeze again"

(United States)

Not Verified |   I paid for an emergency row seat and they moved my seat number 2 days before my flight to a regular seat. So, $35 wasted! There is absolutely NO one to talk to about this issue! Breeze airways is a joke when it comes to customer service. The flight attendants are also very casual and really seem to careless about safety and their passengers. The aircraft is comfortable and appears well maintained. If you can score a cheap flight then it’s probably worth it. But, beware you are on your own! No help at all! I wouldn’t fly breeze again unless I score a ticket $100 less than other airlines. It is definitely worth paying more to have a courteous and helpful airline.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePittsburgh to New Orleans
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no