Breeze Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 74 reviews
3/10
No Skytrax Rating
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1/10

"very worst experience I have had"

(United States)

Trip Verified | The very worst experience I have had. 3.5 hour delay in departing on a perfectly sunny day. Took over an hour for us to be informed they needed to dump fuel. Why that would take that long is beyond me or anyone else on the flight. There was a couple on the flight that I noticed before boarding, they were high as a kite and could barley stand, yet they were allowed on. 2 hours into the flight I noticed a flight attendant crying. also overheard another talking about working at chic filet in addition to being an attendant. They were 3 very young and inexperienced attendants, perfectly lovely but truly had no idea how to take care of business as usual, let alone a problem. 2 hours inflight the captain announced that we were landing. the couple i referred to were fighting, man smashed women's face into window, she spat at him, on and on. Kids in surrounding seats were super scared. some moved to the back of the plane. we landed in Kansas city close to 3 in the afternoon (flight was supposed to leave Westchester at 8:30 and arrive in LA at 11:30). the couple was escorted off flight by multiple air marshals. People on flight were questioned by authorities, roughly 2 hours later one of the marshals said we were good to go. Then we were told there was paperwork first, then refueling, then problem because the baggage was being unloaded. a total mess. Around 5pm we were told to exit plane and wait by the gate. It was not until after 8pm that we were told via email to come back in the morning. Note that it is understandable that the crew can only work so many hours but for multiple hours in Kansas city we were told we were waiting for a new crew. Then we found out there was never a new crew in transit. the original crew had left to get sleep for the next days flight to LA while we waited for nothing. No updates, NOTHING. In the end Breeze thought people would be happy with $150 credit toward a future flight with the airline. This was mismanaged from the beginning and a disaster all around. I wont address the fact that I missed a very important event.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWestchester County to Los Angeles
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Breeze is consistently late"

(United States)

Trip Verified |  I would highly recommend using another airline if you need to arrive at your destination on time. Breeze is consistently late on every flight I’ve ever taken, sometimes by 5+ hours. Customer service is nonexistent, there is little communication, they do not offer compensation or amenities, and they do not offer explanations, even when weather is not a factor. The staff I have dealt with are nice but it doesn’t make up for the failures of the airline itself. Do better, Breeze.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAkron to Charleston
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Expect to depart late and arrive late"

(United States)

Not Verified | Expect to depart late and arrive late. Our flights were always “on time” according to Breeze. But, we were always late both ways. I’ve now flown with them twice and must admit that they aren’t as awful as the reviews lead you to believe. However, this airline is not for time sensitive travelers.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteLas Vegas to Charleston
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Breeze was taking care of business"

(United States)

Not Verified | Was scheduled to fly on Breeze during the travel mishap of December 2022 when so many flights were grounded. Want to give the highest praise to the airline. Take-off was delayed by 3 hours but the airline's communication was excellent, so we didn't show up to the airport early. They kept track of our luggage and there was no line at the ticket counter. When Southwest was cancelling flights and unable to accommodate passengers, Breeze was taking care of business.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Westchester County
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"got us home under terrible conditions"

(United States)

Trip Verified | Even though flight was very late and we had to go thru Charleston instead of straight flight to Columbus, they went the extra mile and got us home under terrible conditions and we are grateful
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWest Palm Beach to Columbus
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"We were given no notice of the cancelled flight"

(United States)

Not Verified | Outbound flight not all that bad. They had to reboot the electrical system of the entire airplane before we could taxi. Stewardesses were not dressed or acting in a professional manner. I was put off by this non professional person welcoming me to the aircraft. Most had dirty hair and spent the majority of the flight talking very loudly in the galley. We were kept on the runway for at least 20 minutes in Nashville waiting for a gate. Bathroom on pane of very iffy cleanliness. However this was a good experience compared to the nightmare of trying to return to White Plains from Nashville! Our flight was scheduled to depart at 4.50pm, 12/26/22 and finally took off at 3.20pm, 12/27/22. We were given no notice of the cancelled flight on 12/26. We found out about the cancelation checking the departures board. When we went to the Breeze desk we were treated in a very rude and uncaring manner. At no time were we offered any apology, food or lodging compensation. Eventually Breeze started with a series of at least 12 texts/ emails for updates. Eventually we finally took off at approximately 3.20pm on Tuesday 12/27/22. This is much more than a snow delay. Clearly it was systemic incompetence and lack of respect for their customers. The entire waiting area in Nashville was filled with people who agreed with this assessment.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWhite Plains, NY to Nashville, TN
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Terrible customer service"

(United States)

Not Verified | Terrible customer service. No communication and zero customer service. Drove 2 hours checking the app and airport flight was still confirmed to fly out. Paid for parking and waited in the airport while the flight still said on time after an hour and no flight they canceled without texting or emailing. The lady then says due to lack of workers it’s canceled. Hours later get a text due to the storm. No snow or storm simply to cover themselves. Rescheduled flight get charged $150 in baggage fees. Like they say you really getting what you pay for. $100 to park, $150 for backs $100 for a room and a rental car fee they won’t reimburse. I get things happens but a simple hey sorry for the inconvenience and for sure will be the first and last flight with breeze. Save the frustration and your money fly with other airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNashville to Hartford
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"doesn't even give you a peanut"

(United States)

Trip Verified | We flew from Tampa to Las Vegas with a stop in Richmond. The flight lost over an hour to Las Vegas. Nothing mechanical, just ran late. We had a connection to make to Sacramento on another airline. We had two hours planned to make this connection which should have been plenty. But between the plane being an hour late and the luggage taking forty-five minutes to get, we missed our flight to Sacramento. It cost an additional $168 plus the $32 that we had paid to select seats. So, Breeze cost us $200 and five hours of waiting for our next flight. Will Breeze reimburse us for our loss? It was 100% their fault. NO, they will not. It's their "policy". Well, it's my policy to never fly Breeze again. A cross country flight that doesn't even give you a peanut and charges $3.50 for water. No thanks.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Richmond via Las Vegas
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst customer service"

(United States)

Not Verified | Great price. Worst customer service I have ever experienced. I'm trying to change my flight and the website nor the app will recognize my confirmation. They say we don't have phone support because they don't want people on hold. Their response to email and message is extremely delayed. They will not get in a chat except for bots.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNorfolk to Las Vegas
Date FlownDecember 2022
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"First class is nothing close to a first class experience"

(United States)

Not Verified | If it is possible to get less than you pay for Breeze Airways has found out how to do it. In an effort to save you money they provide no person service on the phone or at the airport. Naturally when everything is working this is no problem, but seeing as this airline has managed to delay or cancel a huge percentage of its flights the added stress of no customer service except email or text is not worth the money you save. First class is nothing close to a first class experience, our seats were broken (this on the highly touted new airplanes), flight attendants hide out as much as they can and look like they have just graduated from high school. Not the attendant crew you feel you would want in an emergency. Both inbound and outbound flights were delayed hours on days with perfect weather. No explanations except the outbound flight delay was partially caused by maintenance on seats that weren't working. Imagine our surprise when we found out it was our "first class" seats that were broken.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteLas Vegas to Syracuse via Hilton Head Island
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no