Breeze Airways

✅ Trip Verified | They displaced my luggage and it was not returned to me for 13 days. It was discovered after 9 days in Cleveland, OH and took another 4 days for them to deliver it to me. My flight didn't even go through Cleveland? Their customers reps seemed totally unconcerned and made no special effort to try and find it, telling me that they try to be fair and consistent to all of their customers that lose bags and used the excuse that they are not a 24/7 operation and it takes them up to 15 days to locate bags, despite their written policy that says that you can file a claim for reimbursement after 10 days. When I questioned this they said that they do a final search at 10 days. The truth is they weren't making any significant effort to try and locate it. Why do they look for it after 10 days, instead of immediately? They don't have a baggage tracking system at their New Orleans location so they have no idea where your bag is and are unable to track it. There is no one you can talk to and they never called me, instead you have to correspond with them via impersonal emails.

✅ Trip Verified | 5 hour delay out of Springfield, Illinois and now find out that my return flight is delayed as well. First and last time I fly Breeze Airways. No compensation offered!! Do not fly this airline!

✅ Trip Verified | Flight was 6am and the reverse flight was 8:30pm, both left on time and arrived on time. Somehow the flight from Jax to BDL was only 2 hours 10 min. Seating is a little cramped but ok, I got free coffee, you can recharge your phone at your seat. It turned out to be the cheapest and fasted flight from BDL to JAX. Excellent experience

✅ Trip Verified | The experience was awful. Booking the ticket was difficult and there is no customer service to speak with. The flight was delayed three times which turned out to be over three hours. The last text read, we are sorry and we will make this up to you. When arriving at the gate, we asked if we could upgrade to a seat with more leg room, we were told, I can’t help you, you have to do it in the app. I couldn’t find where it showed the available seats, I asked for assistance and was told, I can’t help you, I don’t know how to finds things on the app. Honestly, a stranger passenger overheard the conversation and offered to help. They helped me find the now available seat because so many passengers dropped off. I PAID to upgrade the seats. So much for making it up to you

✅ Trip Verified | We paid extra for seating and free Wi-Fi only to find out the plane didn’t have Wi-Fi. Nothing was acknowledged to us about any type of credit or anything. Not a good way to run things.

Not Verified | My first time using this airline with my son. It was an awesome experience, not stressed, nobody checking everything that you bring that make you feel uncomfortable that they will charge more money. The crew was so friendly, they offered to my 5 years old boy to met the Captain, he was so happy.

✅ Trip Verified | I have to travel from Richmond to San Francisco every month because of my work. This direct flight makes my life much easier. The departure and arrival times are great on both destinations. Nice and friendly flight attendants, neat and clean inside the plane. Wi-Fi only $8.00. After applying some points, it only costs 5 to 6 dollars to enjoy my entertainment and makes the flight fast. Most of time the flight is on time . Only one time when the flight was delayed, we were awarded the points worth $100. I really enjoy the service of the Breeze Airways.

✅ Trip Verified | This is our second time flying with Breeze from Providence to Orlando. The entire process was perfect. The attitude of the staff and captain on both flights was great this flight we checked our luggage no problem I like the fact that you can reserve your seat ahead and Airbus has a 2–3 seat layout so 2 can sit together. People complain about price but when you added the luggage and seat it was cheaper than Southwest. We will fly them again

✅ Trip Verified | I take about 150 flights a year and live in Vero Beach, FL. Breeze started flying to VB about a year ago and it's been great to use when I fly to the Northeast, which is often. However, I just had a terrible experience. They changed the plane type after I booked and their Ascent seats weren't on that plane. I had purchased a Nicest Bundle for $125 more than the Nicer Bundle. Nicer includes a "more leg room" seat, (1) checked bag, and (1) carry on. Nicest includes an Ascent seat, (2) checked bags, and (1) carry on. They put me in a "more leg room" seat and refunded me $20. That doesn't seem right, does it? First of all, I didn't check any bags. I purchased the Nicest Bundle for the seat, not the bags. They said that they give me $20 because the (2) checked bags and (1) carry on are worth $105 and I still got those. Well if that's their thought process, than shouldn't it only be for the $35 for the difference of (1) additional checked bag. I take around 150 flights a year and have never been treated so unfairly. I want people to be aware that Breeze has no problem sticking it to their customers.

✅ Trip Verified | The crew were discriminatory against me for sitting in the emergency exit row today. They did not identify their problem with me, but I can see that they are indirectly saying, “you are deaf and you cannot sit here.” The crew looked at me firmly and asked me to move to the back of the plane. This is the most humiliating approach they took on against their customer. They stood so proud and relieved for accomplishing their mission regardless of my informing them that I have sat in emergency rows for years.