Breeze Airways

Not Verified | Don't trust your checked bags! After preparing to hike the Grand Canyon for a year, Breeze Airways lost my baggage and hiking equipment. Finding anyone from the airline to help was very hard, and they were rude. Because there is no phone number to call, your only options are Facebook or email - no help for a customer. After more than two hours in the airport, first trying to locate anyone and then working through a process to report the loss, my bag was identified as lost. After more than five weeks, the only response I have from the airline is that my bag was lost and is under review. They cannot even provide me with a date when they will address my loss. What a great way to spend the adventure of a lifetime.

✅ Trip Verified | After struggling with accessing Breeze links due to server issues on their end and no luck in contacting their customer service department, I attempted to ask front desk gate attendants for assistance with checking into my flight and using my points to check my bag. They immediately cut me off from completing my inquiry, refused and offered no options other than paying their $75 baggage fee. (In the policy, but I stated that I’d keep trying the website as I had for a while with no luck as other Breeze staff was able to access my account in the past.) The bag was eventually checked before entering TSA but while waiting for boarding I was approached and asked if my issue was resolved to which I said yes because the bag discussed was checked and on the plane. Staff escalated the issue, demanded I pay another $75 for my purse, yelled at me, denied me and my mother boarding, stated that I was disruptive and unsafe, and proceeded to call airport security. It took days to receive a response from Breeze and even then they never apologized for the behavior of their staff nor offered any kind of consolation. If you enjoy poor customer service, janky websites and links, waiting 3 days for a customer service response, and cheap flights, then Breeze is perfect for you! My family and I will not be flying with Breeze again after this encounter.

✅ Trip Verified | Flight MX117 schedule: leave Richmond 6:58 pm 10/26/24, arrive Tampa 9:14 pm Saturday 10/26/24 8:06 am get message: leave Richmond 12:49 am 10/27/24, arrive Tampa 3:05 am no mention of any TSA restrictions Saturday 10/26/24 12:20 pm get message Please arrive at the airport no later than 9:45 pm. (apparently TSA is not staffed after that time.) My question—If TSA is not there, how can Breeze schedule a flight at 12:49 am? Assuming I got through TSA at 9:00 pm, am I expected to sit for almost 4 hours waiting for the flight to depart--I’m 84 years old. Saturday 10/26/24 7:19 pm get message (I’m already on the road to the airport so I can be there before 9:45): Please arrive at the airport no later than 9:15 pm. (apparently now TSA is not staffed after that new time.) So now I have 30 minutes less than what I planned on? And now I can wait for almost 4 ½ hours to depart? Saturday 10/26/24 7:30-8:30 pm: Massive accident on Rt 64 on the way to the airport. Sit for 50-60 minutes before reaching an exit. Try to use Breeze app on my iPhone. Find it impossible to cancel flight, or to schedule another flight. App is totally useless, and of course there’s no phone call possible! In desperation call my daughter, who from her home computer manages to cancel our whole trip. She gets us on a flight with Southwest. Thank heaven we weren’t relying on Breeze to get us to a connecting flight, or to a Sunday wedding, or to leave on a cruise, etc! To force people to accept a revised flight at an ungodly departure and arrival time (which is exactly what I was trying to avoid), to not inform them of TSA problems before asking then to accept a change, to make them sit for hours in an airport because of TSA problems, to have a useless app, to have no provision for talking to a human (especially in an emergency), to give such short notice on change in TSA hours—totally unacceptable, and reflects complete indifference to passengers and total incompetence in management. What I want: I have 25000 Breeze points. I would like $250 refunded, since I have no intention of flying on Breeze, ever! Breeze has the money I originally paid when I got the 25000 points; based on the “service” I got, it’s not right that Breeze should be able to keep my money and give me nothing; I repeat, nothing, in return. Also, when I printed my boarding pass and saw the seating chart, it appeared that flight MX117 was only half full. Although I can’t prove it, I suspect that we were bumped to the later flight so that flight would be full. After all, if there was a mechanical problem, was there no other plane? If the pilot was ill, was there no other pilot? The weather was perfect in both Richmond and Tampa, so that wasn’t an issue.

✅ Trip Verified | Absolute horrific experience with Breeze. My flight from Lansing to Orlando was delayed ~7 hours. On my return flight, I was emailed asking to show up to the airport early because TSA lines were expected to be extra long. They were not. I got through them in under 20 minutes. I am now sitting at the gate and we are again delayed multiple hours with no end in sight. They don't have a customer assistance telephone number. What an absolute joke of an airline. Never again.

Not Verified | This is the 2nd time we tried to fly Breeze and the 2nd time our flight was cancelled at the gate. So disappointed for ruining my son’s 10 year old birthday weekend. We were notified by text the flight was canceled and no one even came to the gate to tell the passengers. We had to exit the gated area and go to arrivals to get some help. Help was take the refund because we have no other options today. Customer service is awful, you can’t call for help and your flights don’t actually take off. I haven’t received my refund as of yet.

✅ Trip Verified |   Breeze offers a Sunday flight from Tampa to Norfolk, but our experience is that the odds of the flight actually taking place on that day are less than 50%. My wife and I are both medical professionals, and our presence at our jobs on Monday morning is required. Breeze has caused major difficulties for us more than once. This will be the last time.

Not Verified | Breeze has to be the worst airline I have ever flown. The company started out great in 2020 and ever since then it has reached rock bottom. Customer service is a joke, delays are 3 plus hours when minimum prior notification, cancelations are frequent. You sit at the airport for hours and then they text you and say the flight was canceled. They offer 150 airline credit forcing you to have to buy another ticket from this horrendous airline instead of putting that credit towards the method of payment. This airline doesn't even seem yo try. You can not talk to a physical person. The source of communication is via text which is probably AI. If I could give this airline a negative 100 I would.

Not Verified | I had an awful experience with Breeze Airlines. They destroyed my luggage, and to make matters worse, they refused to offer any compensation. The customer service is practically non-existent — only available via text messages, and it takes 2-3 days for them to even respond. When they finally do, they’re rude and unprofessional, almost as if they’re mocking you instead of offering real help. I can’t believe how badly they treat their customers. I will never fly with them again and strongly advise others to avoid this airline at all costs.

Not Verified | Breeze Airways has a terrible online website. You are never able to talk to a live person. They promise you through emails things like points for canceled flights or long delays, but then they don't provide the points and won't assist in helping you get onto their online programs for points or reimbursement. This company has absolutely no customer relations identity. It is like talking to an AI Bot that just dead ends you when you have an issue. The people at the airport are not there two hours prior to take-off and do not help with any issues you have with the company. This feels like a bubble-gum company. I won't be using them again out of fear that if I ever needed to speak to somebody about a refund for a canceled flight or some financial consideration for a delayed flight, nobody, nobody, nobody picks up.

Not Verified | We had an emergency landing due to an electrical fire/ or smoke in the cockpit that resulted in a 12 hour delay. The airline was not helpful in re-booking flights and chose to refund some guests while not refunding others. The emergency landing was quite scary. I would not feel safe flying this airline again.