Breeze Airways

✅ Trip Verified | My husband and I were very comfortable and happy with everything about Breeze Airways. Our flights took off and landed on time, flight attendants were very professional and kind. Will definitely fly Breeze again.

✅ Trip Verified | This is the worst airline experience I’ve ever had. I saw a poster for Breeze in the Provo airport. I have flown on Allegiant many times between Provo and Phoenix for work, but no flight was available on my desired day of travel so I decided to give them a try. The actual flight was fine, on time, very clean new plane, no bells and whistles but I didn’t expect any, even though I paid $200 for a one way ticket including paying for my checked bag. And here becomes the issue. I spent over an hour in Phoenix baggage claim and my suitcase never showed up. Happens, right? Not like this. There is no one at a ticket counter, no one in baggage claim, NO ONE TO CALL. That’s right, they do not speak to their passengers by phone. My options to locate my bag were text, email or Facebook messenger (seriously). I would never have flown an airline that doesn’t provide customer service by phone had I known. I sent an email and text only to receive an automatic reply to please allow up to TWO WEEKS for a response. WHAT? I paid to check this bag and they lost it after an hour long flight and now I can’t contact anyone to find it. It’s so upsetting and appalling. As I began to inventory the lost items my panic, frustration and nausea grew. I have sent messages daily for the last five days, finally received an email with a lost bag claim number, no apology, no recourse, the email said I could text to ask about reimbursement to the number I already texted with no response. How can a business treat its customers like this? I don’t get it. I have worked in hospitality for 25+ years and this is just dumbfounding. What about brand loyalty? Repeat customers? Not if they don’t care enough to have someone answer the phone when losing their personal property! The worst part, staff in the departing, arrival and flight continuing airports have all told me that this happens all the time. They see people wander around baggage claim and then begin to realize their bags are gone and there’s no one to talk to, no one who cares. I’ve had substantially better treatment from the airport information desk than the airline I paid to entrust with my bag. Don’t fly this airline. The “economy” price is even that cheap and they don’t deserve one penny of your money.

Not Verified | I really was impressed with this airline and the plane it was soo clean and comfortable. The staff were very nice.

Not Verified | My first trip with Breeze. I arrived at 7:00 AM for a 9:30 departure. Check in smooth, delay announced for 11:05. The plane made it to the takeoff spot then engine light came on. Sat and waited for tug to come take plane back to gate. Tug wouldn't work so another tug was called. Several announcements made regarding maintenance needed, last one said brakes need to be repaired. Sat at gate for awhile, it was 3:30 pm and was told no departure info available. Several of us asked to cancel and Breeze attendant said yes, your luggage would be taken off and we could pickup at carousel 3. Waited at carousel 3 for awhile, no luggage. No one had any idea where it was. Waited two days and no one knows where my luggage was. I was told I could buy clothes and toiletries and would be reimbursed. Received a text message saying my luggage went to Los Angeles, CA. Luggage showed up at my home over two weeks later since found. Luggage receipts sent three days to the Breeze telephone number they gave me to use. It was six weeks yesterday, I haven't received one penny of my money spent on clothes/toiletries. I have sent numerous messages to the "one number" they gave me to communicate with. They replied once and said they would review the receipts and get back to me within four weeks. It had been over six weeks and they stopped replying to me. They now send an autogenerated response that says thankyou for sending your receipts. There is no way to have human contact and their website doesn't provide any further info either. By the way, they don't have a way to provide reviews either. The whole Breeze Airline experience has been awful. No one accepts responsibility or even tries to make my horrible experience better. I know planes are delayed and luggage gets lost/mishandled but at least apologize and make things right after your policy and your employee states a reimbursement is allowed. I had absolutely no clothes/shoes/toiletries for my seven day vacation. That was the first time I made reservations with Breeze and my last!! I have travelled many times in my life and never experienced such an unprofessional traveling experience in my 62 years of life. They ruined my vacation, lost my luggage and will not accept responsibility or pay me back for any of clothes/shoes/toiletries I needed to be on vacation.

✅ Trip Verified | Flew Breeze July 7th I arrived at airport at 5PM for a 7PM flight, was supposed to leave out of Tampa at 7:00pm to go to Providence, was delayed for “weather conditions” meanwhile every plane in the airport is still coming in and out and once actually on the plane had to wait an additional 30 minutes for a “new pilot” to come. We didn’t depart until 10:30 PM. Coming back on July 10th from Providence to Tampa I had hope that everything would go smooth and it would be a fluke. My flight was at 3PM and didn’t depart until 7PM. In total I experienced 7hrs of delays for “weather conditions”. If you plan on flying, just expect massive delays for no reason. Been flying for 10 years and have never experienced two 3hr delays going both ways for “weather conditions” that were non existent.

Not Verified | Do not book with this airline! Very unprofessional. Sat in Tampa for 3 hours because flight was delayed due to weather but the weather was not bad at all, very sunny. Sat on the plane for additional 1 hour because they could not find the pilot. On my way back now and same thing is happening flight is being delayed. Not worth the headache.

✅ Trip Verified | I had no delays or cancelations, everything went smoothly, and the staff was friendly. I worried that I'd have a bad experience based on other reviews, so I wanted to be sure to include a positive one on here.

✅ Trip Verified | Direct flight and they lost one of our two bags, no customer support to get it back. Bag was never unloaded from plane and arrived back at 7pm that night but nobody called. Had to spend all weekend without luggage. Checking in the staff couldn't even remove cost paid for luggage. Zero customer support.

✅ Trip Verified | Horrible. I flew my children (8, 11, 13 and 15) down last month - no problem just like multiple times before. I booked and paid for them to come down this weekend - Breeze canceled their reservation without notifying me because their policy changed on unaccompanied minors. No notice, no attempt to contact me to see if I could add an adult, just cancelled. Contacted their so called customer support and all I got was a matter of fact type “now you will have to accompany your children or have someone over 18 travel with you children”. Deplorable. Will never use again.

Not Verified | I was really nervous initially due to all the reviews regarding Breeze. Especially the delays and cancellations that people were really upset about. I felt the need to leave this review from my personal opinion. I flew PHX to Bradley round trip. Both flights were exactly on time. I also read reviews about the seats being small, uncomfortable etc and I was surprised to see what they actually seemed bigger than Delta. I slept my initial flight but the flight back to Phoenix from Bradley I had the most amazing flight attendants. I was really anxious and the flight seemed to be taking forever so I got up to walk around and went to the back and ask the flight attendant how much longer we had. She let me know and asked if there’s anything she can do for us.. she got me and my daughter cups of water and started talking to me for a little bit because I think she knew I was getting really bored (she was really really awesome!)