Breeze Airways

✅ Trip Verified | This airline may be a fine choice when they sort out their problems, but I didn't have the opportunity to actually fly with them. I was excited to find a much better fare than any major airline flying SFO to RIC for a business conference, and nonstop as well. However two days before the flight I received a one sentence text message saying the flight was cancelled. This is the first thing to sort out--send the apologetic email with links for getting a refund first, not the curt text message! I was not pleased to see that. The next available flight on Breeze was one week later (maybe... if they don't cancel it). In the end my full fare was refunded, but the new flight on United cost about 80% more than the Breeze fare ($250 more). I was given a $50 credit in "Breeze Points," but when I asked they refused to refund that to me as cash as a goodwill gesture. And, I'm in Richmond waiting to go home, and I see that both Breeze's flights to Tampa and SFO have been cancelled today. Recommend avoiding until they develop a better reputation.

✅ Trip Verified | A hour and a half late leaving Tampa. Plane was there 5 hours at gate then they pulled one as I watched from the what appears to be fix it lot. Captain repeatedly states please give us another chance at Tampa. After letting us board knowing they had to cut plane off for 10 minutes with no ac to restart computer. Then they cancel flight home at 0100 day before flight. They expect me to pay extra 2 days Hotel stay. Next flight was Monday. Canceled flight was Saturday. Then they think 50 credit dollars covers my last minute flight costs to get home to work Sunday. We're nurses. They lost me. They beg for a second chance then cancel. Gave them a try, never again.

Not Verified | This airline is just not ready for flight. They cancel and delay flights with little notice and no assistance. They really do not have customer service available in any meaningful way or channel. They took away our purchased first class (nicest class) seats with little more than an e-mail. Most unsettling is their crew admit to being unfamiliar with their aircraft. When asked about the equipment we got a shrug and “it is new so we don’t know”. They just are unprofessional, untrained, unprepared and not ready. They do not deserve your trust.

✅ Trip Verified | Just had the worst customer service experience of my life with Breeze Airways. Two days before my flight was scheduled to depart, they emailed me with a notification that my flight had been cancelled. No opportunity for recourse, no phone number on their website, and no response for almost 24 hours to the emails, sms messages, and messenger app messages I sent. Even worse, if and when they do finally respond to you, it turns out that they won't even help you rebook a comparable flight. It's basically, "Sorry, you're out of luck." This is absolutely unacceptable. I built my vacation around the availability of this flight. As a result of their mistakes, I had to book a far worse flight at a far greater cost that will not get me to my destination in time to work the next day, which means that I am also losing income. Overall, their mistakes are costing me hundreds of dollars and a lot of wasted time and energy, and they offer no real compensation or even sincere apologies for what they have done. I know budget flights are tempting, but given my experience here I would highly recommend avoiding Breeze Airways. They are worse than all others.