Breeze Airways

Not Verified | Worst day. First they delayed the flight for 3 hours then the girl taking the tickets gave the wrong gate to relocate to. Then after waiting for an hour to get in plane the ticket agent slammed the door almost hitting the women behind me. So then we wait. Took awhile to get to our seats. Then we get to Rsw only to have another lane in the bay. We have to go someplace to wait and here we are landed 45 min ago and still on plane waiting to get off. Pilot say it happen but it should not. They arrival time was known. They just don’t care. I was suppose to be here at noon and it’s 3.35 still on plane and don’t know how much longer. Will be over 4 hours delayed. Just lost me as a passenger. Weather I get, incompetence I don't.

✅ Trip Verified | Absolutely the most incompetent bunch of untrained, unmotivated, unprofessional, unaccountable employees of any company I have ever seen. If they offered me unlimited free flights to anywhere for the rest of my life, I wouldn't get close enough to one of their planes to spit on it.

Not Verified | Let me first say that I have flown Breeze numerous times and have never had a problem. The flight attendants on this flight, specifically, Brittany, were combative and rude with passengers. Not, with me, just speaking what I witnessed. A passenger was trying to get her attention and couldn't so he tapped her on her back and she very quickly told him "do not touch me" and acted like he was not worthy to do so. I work with the public in my everyday job as well, so I understand wanting boundaries but she was a little over the top. When EVERYONE around her pointed put that she seemed rude she started arguing with them. The passengers were actually the ones to deescalate the situation trlling her to just forget it. Mind you, she is a heavy set woman and she touch me about 4 different times while walking through the isle. This flight was about half full, people were wanted to travel in a little more comfortably. People were asking to move (within their zone) just to get more space and they were being so rude about it. I can hear her in the back of the plane complaining about the passengers to another crew member. It is all very unprofessional. I completely understand that there is a system that needs to be followed but the behavior was just not warranted.

Not Verified | Absolutely wonderful experience as always. I fly Breeze maybe half a dozen times a year. The fares and low, I add on what I need (bags, seat, sometimes my dog, etc) and go. The airport experience is simple, the crews are some of the nicest I’ve ever encountered. Captain Tanner took the time to welcome us on board from the cabin (actually the second time he’s flown one of our flights) and the flight attendants are attentive. Yes, occasionally there’s a 20 minute delay here or there but frankly I’m just pleased to have a good flight.

Not Verified | This is my first and last flight with Breeze. It’s like a Greyhound bus line. Flight delayed 7 hours and then instead of flying from Kentucky to San Francisco, we flew to Utah waited there 1 more house and then to San francisco.

Not Verified | Arrived at Bradley 5am. Ticketing not open yet, though plane supposed to board at 6:30 for 7:10 departure. They open more lines eventually. Plane delayed to 7:37 by a late Breeze employee (who got called out by name over the intercom by the pilot, literally the only somewhat entertaining moment about this experience). Arrive 9:11 (late) in Pittsburgh for "Breeze thru". Except that an utter imbecile ran a baggage cart under the nose of the plane, and got it stuck. Chaos ensues, including the captain asking the first class passengers to move to the back of the plane to reduce weight at the front, a la Italian Job. Plane discovered to have been damaged. It's noon by the time they decide they need a new plane. Everyone disembarks with carryons. New plane arrives around 4 but oops! This plane somehow isn't taking on potable water (oh, and had a lighting issue, according to the pilot's comments before takeoff) Need a mechanic that's apparently not available. Online flight info never corrected - at 5:20 it said the plane was leaving at 4:18. Proactive messaging had stopped after a 12 noon "we're getting you a new plane" message. No food vouchers. No updated information. Surly and rude agent who said, "this IS a Discount airline" so apparently this is the treatment Breeze has "trained" its employees to believe is acceptable in exchange for a pseudo-affordable no frills flight. Planes, when you eventually make it onto one that isn't broken, are dirty. Finally boarded 5:45. At 6pm, site still showing a 5:52 departure. At 6:16 it updated to say departure was at 6:13. The entire day, the site posted times have been misleading and quite frankly, utterly dishonest. Plane finally took off, not that the site has the correct departure time - it's still showing 6:13. Complete lack of accountability and professionalism on all levels, resulting in an expected arrival over NINE HOURS LATER than it was supposed to, plus a bonus scripted message offering the most non-apology of apologies I've ever read. Never, ever flying this airline again, and will be sharing this experience on ALL platforms.

Not Verified | It was alright. Couple of delays, also really foggy and a lot of turbulence. Seats were a bit uncomfortable, but that's it. I don't really know what else to say so - pumpernickel.

✅ Trip Verified |   5th time flying Breeze and each time, there was a SNAFU. This time, flight out of Raleigh was delayed due to weather. I get that, no problem. My concern is their communications and keeping people informed is downright horrible with no one to talk to VIA phone. Everyone on the flight knew it was going to be cancelled but they waited hours before telling anyone. Then the next day, the same flight crew, same plane but they delayed for 90 minutes and why not fly out first thing in the morning. It took until 12:15 before departure. They are great when it works but out of 5 times, one cancel, three major delay including 5 hours before leaving BDL., well over 60 minutes before baggage arrived in BDL and CHS. Only 1 in 5 times did everything go as planned. My advice is to not check luggage if possible, bring an extra pair of clothes and be very flexible. Also, know your surroundings for hotel accommodations because cancellations can be crucial with Breeze.

Not Verified | If you are going to fly a budget airline (like Frontier, Spirit, etc), my flight was fully credited when cancelling. This was the cheapest flight option and not an upgraded ticket. All planes I've been on are four seats in a row, so no middle seat. For the price, it's definitely worth it.

✅ Trip Verified | Breeze is cutting passengers very close to boarding on time by not checking people bags in earlier than 2 hours before the flight. This does time crunch also put added stress to passengers because they still need to get through security with all other passengers flying on other airlines. Hopefully, this airlines has a really good refund policy and don’t really like beat reviews. Maybe consider opening up the timeline to check bags longer than 2 hours.