Breeze Airways

✅ Trip Verified | Paid for “first class” which I believe is Ascent on Breeze. One hour 40 min flight. Flight attendant came and asked if I would like a drink within 10 minutes after takeoff… she brought my drink and then we never saw her again the rest of the flight. I sat with my garbage, wanting a snack and another drink the rest of the flight. The few times she left her Jump seat in the front of the plane were to stock her bags that she took from the overhead bins and to heat her food that she had brought with her to eat. Unfortunately for this airline, the seats justify a more expensive ticket but this is not first class service, not even close. I’ve had better service in main cabin on all of the major airlines

Not Verified | Worse flying experience of my life. They lie until the last minute before just canceling. First flight delayed almost 8 hrs. 2nd flight canceled all together, after several delays. First and last time flying with this airline they. They take your money then treat you like trash. Just go ahead and fold Breeze because clearly you all have no clue what a real airline is.

✅ Trip Verified | Our flight was delayed by a day and a half because of a problem with the airplane. They offered no compensation for the cost of the extra night we had to spend in a hotel. They informed us that it was because they gave us at least 12 hours notice to make other flight arrangements. It's the only airline that flies into our local airport so the only other arrangements we could have made would be to fly into an airport 98 miles away and pay for a car to drive us back to the local airport where we were parked. Either option cost us money for an issue that was their fault.

✅ Trip Verified | Worst service ever. We arrived to the gate (with 4 children 7 and under) 11 minutes prior to departure and they wouldn't let us on the flight. They were actually 5 minutes delayed so we arrived 16 minutes before departure. On top of that, they offered no help for a different flight and no refund. They have no partnerships with other airlines to offer other options. There is no phone call support (only text) and no on site help at the airport. I ended up booking another flight with American Airlines for tonight. I will never use Breeze again.

✅ Trip Verified | This is our 4th time flying Breeze. The first time was great! Good service, on time flights, all good! 2nd time, was okay. Upcharged us $40 for one of our bags being slightly overweight. 3rd time was not good at all! When we arrived at the airport, while checking in, the customer service lady said "you know this flight is delayed by 2 hours" Nope, didn't hear that. And sure enough, as we are standing there a text alert comes through my phone. This flight is delayed for "scheduled maintenance that is taking longer than anticipated." Brings me to today, our 4th time with Breeze. Get a text at 1:30am that our flight is delayed 3 hours for, you guessed it ... "scheduled maintenance that is taking longer than anticipated." So our 10:10am flight was moved to 1:10pm. 3 hours, not the end of the world, we can adjust. Nope! Just received another text that our flight is now moved to 5:30pm (no explanation on this one). Booking a morning flight, we anticipated having time at our destination. Now, a whole day gone! Asked about compensation. They said I will not know until the flight has taken off. We shall see. Stay tuned, we may not get out today. I will update review if anything else changes. When 3 out of 4 trips have been disrupted, that's not a very good average. Batting .250 gets you sent to the minors. Sorry Breeze, you will no longer have our business!

✅ Trip Verified | I flew with Breeze in business class and it was decent. They have 3 options to choose from and of course if you go with the cheapest option you get less. The cheapest option does not allow seat selection or a carry-on bag. I booked again and I was told that I have to pay an additional $299 for my infant to have her own seat! The agent with their customer service company was rude and it's a company that serves many airlines. He said that he needed my email address and my Breeze account password to look into the matter. I was not comfortable with that. I wont ever fly Breeze Airways again!

Not Verified | Will start the story and hopefully can do in 3500 words. Started at 2 am this morning, received text of a 1 hour delay, followed by we need to bump 22 people (plane holds 140 ish). After looking up they had a hardware change from A320 to a E190. By 8 am, we were up to a 2 hour delay, 10 am, sent email that there was a “fueling issue” that caused the delay. Still nothing of a hardware change. Got to the airport, they checked people in, took their bags. Then at 11:30 (for a 12:30 flight) started calling names of the lucky ones that were bumped. 12:10 plane arrived. Now, this was an old school flight - started in Connecticut, there were people on board that were traveling through to Orlando. 12:15, everyone off the plane. No explanation, those people confused. 1:05. Pilot comes off the plane, “we had a bird strike on landing, we have been waiting for the mechanic, he hasn’t showed up yet”. Appreciate he actually said something. 1:15, saw the mechanic. Walked to the plane with a small bag that could barely hold his roll of duct tape and staples, 1:25 pilot came back off, they did not announce but I was near the counter and they cleared the plane. Now, have to get the people back on, seats changed because when you go fro. A 3/2 to a 2/2 configuration, some seats no longer exist. Families disrupted, but those that made the flight just glad they could board. NOW. Let’s back up. Hardware change at 2 am. We spoke with a couple that booked last minute, after 9 pm last night. So they knew they were going to do this. NEXT. This airport is small. No food. A “corner” with a drink cooler and a few snacks, out of bottled water. Airport has 4 gates, total combined area of 1 normal airport gate, its small. BREEZE. Disorganized. Clueless. Support (I tried) is AI, it was a Sunday can’t pay people. I will NOT fly with them again. They gave me 5000 miles to my account, don’t care. BREEZE SUCKS.

✅ Trip Verified | This is my first time using Breeze and I will never fly with them again. My flight was delayed 5 times. We waited hours thinking our flight would happen. The last delay they ended up canceling flight at 10 pm . So many people either had to call a friend or family member to get them or get a hotel for the night . Some of us stayed at the airport overnight. They kept saying it was maintenance related and then the aircraft had to fly to San Diego from Norfolk. Once it arrived in San Diego we were informed the pilots had to have a break legally from flying since they put in to many hours that day. Breeze attendant could only apologize for the inconvenience. The next morning our flight was pushed back another 30 minutes because the airline had to wait for an Alaska flight to leave the gate so a Breeze airplane could pull up. There is no real counter for Breeze at the airport. The little bit of money you save and the direct flight is not worth this stress. I have read countless same situations from other people. I would never recommend Breeze Airlines. You can’t speak to anyone on phone it’s all through their apps.

✅ Trip Verified | Absolutely awful customer service. I had a situation involving military change of orders and they refused to even consider my situation. So on a $295 ticket I only retained $65 credit to use on a future flight. I wasn’t even asking for a refund! I only simply needed to change my flight 4 days later for an equal ticket value. They basically just ended their chat with me saying “we’ve helped you to the best of our ability have a nice day”. What an absolutely shame to have zero military appreciation. I’ll never fly with them again. Greedy.

✅ Trip Verified | Absolutely awful experience. Hour wait with 1 working computer to check in bags. 4 people standing around watching. Continual delays, to flight, no communication. Application is awful, can’t even use it to check in. Paid for wifi. No wifi. 4 dollars for a soda? Please. I’m all for saving money, but there’s zero plus to fly Breeze. Rather fly American with a layover than deal with such subpar customer service. Save your money and time, look elsewhere. Never again.