Breeze Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 266 reviews
3/10
No Skytrax Rating
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10/10

"pleased to have a good flight"

(United States)

Not Verified | Absolutely wonderful experience as always. I fly Breeze maybe half a dozen times a year. The fares and low, I add on what I need (bags, seat, sometimes my dog, etc) and go. The airport experience is simple, the crews are some of the nicest I’ve ever encountered. Captain Tanner took the time to welcome us on board from the cabin (actually the second time he’s flown one of our flights) and the flight attendants are attentive. Yes, occasionally there’s a 20 minute delay here or there but frankly I’m just pleased to have a good flight.
AircraftA220
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBradley to Jaclsonville
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"like a Greyhound bus line"

(United States)

Not Verified | This is my first and last flight with Breeze. It’s like a Greyhound bus line. Flight delayed 7 hours and then instead of flying from Kentucky to San Francisco, we flew to Utah waited there 1 more house and then to San francisco.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Charleston
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Complete lack of accountability"

(United States)

Not Verified | Arrived at Bradley 5am. Ticketing not open yet, though plane supposed to board at 6:30 for 7:10 departure. They open more lines eventually. Plane delayed to 7:37 by a late Breeze employee (who got called out by name over the intercom by the pilot, literally the only somewhat entertaining moment about this experience). Arrive 9:11 (late) in Pittsburgh for "Breeze thru". Except that an utter imbecile ran a baggage cart under the nose of the plane, and got it stuck. Chaos ensues, including the captain asking the first class passengers to move to the back of the plane to reduce weight at the front, a la Italian Job. Plane discovered to have been damaged. It's noon by the time they decide they need a new plane. Everyone disembarks with carryons. New plane arrives around 4 but oops! This plane somehow isn't taking on potable water (oh, and had a lighting issue, according to the pilot's comments before takeoff) Need a mechanic that's apparently not available. Online flight info never corrected - at 5:20 it said the plane was leaving at 4:18. Proactive messaging had stopped after a 12 noon "we're getting you a new plane" message. No food vouchers. No updated information. Surly and rude agent who said, "this IS a Discount airline" so apparently this is the treatment Breeze has "trained" its employees to believe is acceptable in exchange for a pseudo-affordable no frills flight. Planes, when you eventually make it onto one that isn't broken, are dirty. Finally boarded 5:45. At 6pm, site still showing a 5:52 departure. At 6:16 it updated to say departure was at 6:13. The entire day, the site posted times have been misleading and quite frankly, utterly dishonest. Plane finally took off, not that the site has the correct departure time - it's still showing 6:13. Complete lack of accountability and professionalism on all levels, resulting in an expected arrival over NINE HOURS LATER than it was supposed to, plus a bonus scripted message offering the most non-apology of apologies I've ever read. Never, ever flying this airline again, and will be sharing this experience on ALL platforms.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteHartford to Los Angeles via Pittsburgh
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Seats were a bit uncomfortable"

(United States)

Not Verified | It was alright. Couple of delays, also really foggy and a lot of turbulence. Seats were a bit uncomfortable, but that's it. I don't really know what else to say so - pumpernickel.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Myers to Providence
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"cancellations can be crucial"

(United States)

Trip Verified |   5th time flying Breeze and each time, there was a SNAFU. This time, flight out of Raleigh was delayed due to weather. I get that, no problem. My concern is their communications and keeping people informed is downright horrible with no one to talk to VIA phone. Everyone on the flight knew it was going to be cancelled but they waited hours before telling anyone. Then the next day, the same flight crew, same plane but they delayed for 90 minutes and why not fly out first thing in the morning. It took until 12:15 before departure. They are great when it works but out of 5 times, one cancel, three major delay including 5 hours before leaving BDL., well over 60 minutes before baggage arrived in BDL and CHS. Only 1 in 5 times did everything go as planned. My advice is to not check luggage if possible, bring an extra pair of clothes and be very flexible. Also, know your surroundings for hotel accommodations because cancellations can be crucial with Breeze.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHartford to Raleigh Durham
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"it's definitely worth it"

(United States)

Not Verified | If you are going to fly a budget airline (like Frontier, Spirit, etc), my flight was fully credited when cancelling. This was the cheapest flight option and not an upgraded ticket. All planes I've been on are four seats in a row, so no middle seat. For the price, it's definitely worth it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Ft Myers
Date FlownDecember 2023
Value For Money 12345
yes
6/10

"consider opening up the timeline to check bags"

(United States)

Trip Verified | Breeze is cutting passengers very close to boarding on time by not checking people bags in earlier than 2 hours before the flight. This does time crunch also put added stress to passengers because they still need to get through security with all other passengers flying on other airlines. Hopefully, this airlines has a really good refund policy and don’t really like beat reviews. Maybe consider opening up the timeline to check bags longer than 2 hours.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Norfolk
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Worst experience"

(United States)

Not Verified | Worst experience I’ve ever had with a flight, on their own time and took so long to board the plane. Would not keep us informed and was five hours past my original arrival time, never will be flying this airline again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCincinnati to Savannah
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“They refused to refund my money”

(United States)

Trip Verified | On November 30, Breeze Airways, on their own accord, cancelled my return flight from Fort Myers to Columbus, OH, which was to occur on Jan 23, 2024. They re-slotted me to a flight on Jan 21, two days earlier than the original flight and thus greatly disrupting my vacation plans. They gave me the option to obtain a refund, which I requested. Instead, they issued Breeze points because I had cancelled the original reservation and rebooked it once a better promotion code came out. When I obtained the refund during this switch-out, I requested Breeze points to obtain instant credit to rebook the flight. I explained to them the points on my account weren’t true rewards and that the series of cancellations and rebooking could ultimately be traced to a credit card payment. They refused to refund my money and ultimately started ignoring my emails and text messages. I mean, they cancelled my reservation ultimately, not me, and they screwed up my vacation plans. They left me scrambling to find another flight, which I did on another airline at a higher price. A dispute with the credit card company for part of the amount is currently in process.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNorfolk to Columbus
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

“We had a great experience”

(United States)

Trip Verified | We had a great experience. There was a minor delay flying to Fort Myers and the return flight actually left early and arrived early. Everything went very smoothly. There was no meal service but huge snacks and free alcohol if you wanted it (if you are seated up front). The seats are really nice in this "Ascent" section (the equivalent of first class) with a decent recline and leg rests that made it extra comfortable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRichmond to Fort Myers
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes