Breeze Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 264 reviews
3/10
No Skytrax Rating
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1/10

"I cannot recommend this airline"

(United States)

Trip Verified | After an eight hour wait in Charleston, our flight was finally cancelled. We rented a car and drove to Tampa. Then when we were checking on our return flight, it disappeared from the App. No notification that it was cancelled. No email, no text. Nothing. Tried every way possible to reach their customer service. I'm not sure they have customer service. Certainly not a phone number! DM to Breeze on twitter. They told us to use email, text, or Facebook instant messenger. Tried all three. No response (it has been over four days). Showed up at the Tampa airport on the day of our flight, and was told that our round trip booking was completely cancelled. After about two or three hours of standing at the ticketing counter, they finally agreed to reinstate our return flight for the original cost. They initially wanted to charge us twice the price! I cannot recommend this airline for anyone!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCharleston to Tampa
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not reliable or trustworthy"

(United States)

Not Verified | They canceled my trip 3 weeks before. Now it would cost me an arm and a leg to fly with another carrier. I’ll now be driving. They are not reliable or trustworthy. Pass them up.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNorthwest Arkansas to New Orleans
Date FlownJune 2022
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline experience I've ever had"

(United States)

Trip Verified | This airline is nightmarish. I flew with them once with delays but overall the experience wasn't terrible; however, when I booked my second and third trips with them it became apparent how inept they are. Five days before my trip they canceled my flight out of nowhere with no explanation. The only offered choices for resolution were to rebook the flight within fourteen days of the original departure date or get a refund of $160 for the canceled roundtrip flight. There were three snags with this: firstly, I needed the specific dates scheduled as I had booked over $1,200 worth of stays and activities at my destination which were non-movable (due to it being a holiday weekend) and non-refundable. Secondly, no other flights to and from my destination were even available within the allotted fourteen day window, so even if I hypothetically wished to take advantage of that resolution path it would have been entirely moot. Thirdly, because they waited until five days before the flight to cancel it, I had to pay $400 to rebook with a different airline, far more than my initial $160. When I went to their customer support page to get help with the myriad issues they created, I found out there is no way to call them for assistance. Instead, you must text message them. I text messaged them within five minutes of being notified my flight was canceled. The automated response said it would take "several hours" for a response. It took more than a day and half. When they did respond, they offered less than zero help. They offered the same two options given online with zero empathy, explanation or apology for their actions. They basically said "screw you, we don't care." They did not care about the extra expenses I incurred, would not assist even one iota with those expenses when asked, and did not seem to care that they had created a nightmare scenario through their own ineptitude. Because I had one more trip booked with them for later this year and I no longer trust them to honor their agreements, I requested a refund for that trip. Their bot-like agent offered me "breeze points" in lieu of a refund. Despite multiple appeals to empathy, common sense, and functionally begging for any leniency, decency or kindness, they merely stated "this is our final business decision." Their customer support is non-existent. They are happy to take your money, but will not honor their commitments to their customers; worse, when asked for accommodation and assistance due to their ineptitude, they refuse to issue even the mildest of apologies, proffer any explanation for their despicable behavior. Thank goodness I booked these trips on my Amex Platinum, so getting the refund through them was much easier. Unlike Breeze "Airways" (I can barely deign to call them an airline as they don't deserve the name) Amex actually cares about its customers and was happy to assist me inside of fifteen minutes and resolve my issues inside of another ten minutes on the phone. Breeze could learn heaps from them. This was the most irritating, least productive, and worst airline experience I've ever had and I've flown to twenty countries and thirty-eight states. I'd give zero stars if possible; avoid at all costs!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTulsa to Tampa
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my flight was cancelled"

(United States)

Trip Verified | Earlier this spring, I purchased three tickets for my family Los Angeles to Norfolk on 07JUL22 on Breeze. Saturday, 25 June I received an email from Breeze telling me my flight was cancelled, and I could rebook or cancel for a refund. The link to rebook did not work, so I tried to reach out to Breeze. There is no one to call, one can only text or reach out via facebook. I sent a text at 9:50 that morning, and at 10:32 p.m. Pacific time (over 12 hours later) I received a two-word response, "Hi Michael." I was subsequently told that there would be no re-booking options for this flight. I get it that cancellations happen. But it is ridiculous that passengers are informed less than two weeks prior to departure that the airline won't be flying this route until February (if then). Now I get to pay a last-minute fare for a connecting flight for three of us. Buyer beware.
AircraftA220
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Norfolk
Date FlownMay 2022
Value For Money 12345
no
1/10

"I will never fly this airline again"

(United States)

Not Verified | This airline completely ruined our summer. Me, my husband, and my 2 kids were flying from LAX to Norfolk when our flights were cancelled yesterday. We were already packing, as the trip was only a few days away. We were all disappointed, my kids especially. I will make sure to never fly this airline again. This airline seemed great because of the cheap prices, but no wonder its cheap, they cancel everyones flights. I tried to rebook, but the next flight flying out of LAX was in February 2023. So I would not use this airline if you want to go somewhere because chances are, your flight will be cancelled. This would have been my first time flying with this airline, but I will never fly this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Norfolk
Date FlownJune 2022
Value For Money 12345
no
1/10

"not worth the savings"

(United States)

Trip Verified | Unfortunately I never got to make this trip. All flights on this route cancelled until February 2023. No email about cancellation, I found out by randomly going to the website and saw my flight cancelled. Not a professional way to run a business. I flew with them to Norfolk VA last October and that was pleasant. But after this incident I will not be flying them again, not worth the savings when you have to make last minute changes at additional cost.
AircraftA220
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteProvidence to Los Angeles
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"all of my fights were delayed"

(United States)

Not Verified | Their system can’t handle known traveler number! I asked at the check in desk and they couldn’t find it. I keep a copy of the TSA letter with me and they still couldn’t find it. Had to go through the long line. Lost a day of vacation due to no flight staff. Additionally, all of my fights were delayed (some several times)
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCharleston to Syracuse
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"hands down the worst"

(United States)

Not Verified | First, they cancel our flight after 2 delays. Which aside from the loss of an entire day and schedule disruption, wouldn't be terrible, but their employees at the counter abandoned it, leaving only a sign saying to use their app for support.. Our bags were nowhere to be found, support wouldn't answer, they were not at the baggage claim. We lost several more hours just trying to find our bags we dropped off hours earlier when checking in. After rescheduling, I completed my journey.. but the pilot we had on the return flight was obviously new, they didn't do any snack or beverage service, citing "bad weather" as we flew between two calm, sunny destinations with no turbulence. It was quite obvious at takeoff and landing, I've never been on a flight that shook so much in clear weather. Now I'm sitting on the tarmac here, we arrived "on time" 25 minutes ago but for some reason we don't have a gate to deboard? In my 16 years of flying several times a year domestic and international, this is hands down the worst.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNorfolk to Columbus
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"This airline is a complete scam"

(United States)

Not Verified | Never got to fly with them because they cancelled my flights twice. The first time they cancelled the return flight for my whole family and I had to extend my trip to take their next available flight which takes a lot of additional booking and planning (lodging, transportation, etc.), then one week before our trip they cancelled all flights. So after working around their initial failure, they cancelled our entire trip ONE WEEK BEFORE. At this point trying to rebook with another airline is far too expensive being so close to the date and during a holiday which is why we booked our trip early in the first place! Now we have to go through cancelling every booking and plan we had and having to pay cancellation fees for everything because Breeze Airways absolutely screwed us. This is too far. I don't know how they are in business. After seeing every review on their social media page, it looks like every single person has had their flights cancelled by Breeze and even worse, the day of. This airline is a complete scam. Consider yourself warned! Don't believe me? Research reviews, check their social media comments...all the same thing. It's not right for them to keep doing this to people.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Norfolk
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"proven to be completely unreliable"

(United States)

Trip Verified | Tried out the airline due to nonstop flight from TPA to RIC. On 6/23, flight was delayed but we still departed and I made my business dinner on time. I was set to depart the next day on 6/24. I received a text at 1 a.m. advising the flight was cancelled and rebooked for Saturday - zero explanation or support info. I was forced to rebook my hotel and cancel pre-made plans on both Friday and Saturday as a result. I made the best of up and was ready to leave the next morning for the reset 11 a.m. flight. However, at 1 am, I again received a text message that my flight was delayed and not departing until after 3. I have now had to beg for refunds for preplanned ticked and events in TPA that I no longer can attend due to these delays. I tried to get in touch with Support to just get answers and options, and I was met with an automatic text response that they are very busy and a response would not be given until several hours later. I was willing to try and recommend this airline to others. The planes themselves are quite nice, but they have proven to be completely unreliable. Will not use them again unless they overcome this horrendous reputation they have developed at this point.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRichmond to Tampa
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no