Breeze Airways

✅ Trip Verified | Flying out of Las Vegas to Richmond, the plane was at the gate, and because of wind in Richmond, they decided last minute to cancel our flight. The service desk stated they would be unable to help with refunds / rebooking. I attempted to refund via the app but conveniently , the app is unable to process my request for a refund. There is no live agent to talk with for this airline and sending emails seems to only going into the abyss. I had to spend 1500.00 with another airline to book a flight out of Las Vegas for the next day so i would be able to fly home. Not happy that I can't get a refund or a credit even if i tried.

✅ Trip Verified | This airline is a joke. They are ill-equipped to deal with weather. My flight was delayed 2x and then canceled in a text as I was heading to the airport. No customer service, the first available flight was 20 days later. Leaving me stranded, I had to book a flight on a different airline at a ridiculously expensive price. Breeze offered no reimbursement, no voucher, no alternative flight. As the saying goes, you get what you pay for and in this case you get nothing.

✅ Trip Verified | We decided to give Breeze a shot; the savings were great and I doubted it could be that bad. I was wrong. Their operations seem to be nonexistent and chaos ran supreme in our experience. Approximately five hours before departure on our return flight they informed us our flight was delayed and moved to a completely different airport, which took an extra two hours to get to. I had to spend the remainder of our trip figuring out what our options were. Their communication is awful: by 8pm I figured out that the plane slotted for our new "9:40pm departure" was still in the air and over 2 hours away from the new airport, but the app still said the status was "on time" for 9:40pm departure. It still showed as "on time at 9:30, when I stopped checking. There was no one at the airport from Breeze who could help, the app doesn't work as stated, their mobile website doesn't work as stated to make changes, and support was unreachable in this situation. I finally threw in the towel and booked a hotel for the night and a one-way ticket to return home return on Delta. I looked and the flight finally departed at 12:15am. On our outgoing flight we had major issues with bag check, ticketing, delayed departure, and they were understaffed and completely lost/flustered at the desks. The flight itself was fine until we landed - I have done a fair amount of flying, and I have never had that hard of a landing. It was unnerving how hard we landed.

✅ Trip Verified | I was on the phone 3 times trying to change my flight and was hung up on each time when I asked them to repeat what they said cause I couldn’t hear/understand exactly what they were asking for. Each time I call no one apologizes for me being hung up on and now I’m stuck across the United States because every airline is $1400 to fly back to Richmond for two people. Very unprofessional and not helpful at all. If you have an issue might as well keep it to yourself because they won’t help you for shit.

✅ Trip Verified | I was elated to see Breeze flying nonstop to Hartford from RDU — I would no longer have to connect through a major hub to get there. (And it was cheaper than when I flew SWA there last year.) The 2x weekly schedule is hard to schedule a trip around but since I was going to ‘90s Con the dates worked out. The check in crew is friendly enough and the flight attendants ok. (And for people who bought the Nicer tier should get a free snack and a drink BTW, not just a cup of water.) The seating in the Embraer aircraft, even in the Nicer section is tight like an AA regional jet. (Economy seating on a Delta mainline is roomier!) I got to my destination and back home safe and reasonably on time. Breeze could use some improvement but they’re doing something right because inbound to BDL was almost full and outbound to RDU was completely full.

✅ Trip Verified | I was skeptical of this airlines because of how new it was and seemed to be getting so-so reviews. So after taking my flight I felt the need to leave a review to help add another viewpoint to the system. Overall I would rate the experience 4.8 out of 5 stars, but have no problem giving them 5. I flew myself and my family, a total of 3 people, from Orlando, FL to our state home, non-stop, for under $450. This was in the start of spring break for many places and most tickets were 300-$400/person for other flights. Prices for Breeze did go up as the flight day came closer, but stayed under $150/person by the day of the flight. Any other airlines would have been significantly more expensive and had a connection flight, taking longer to get us home. The process on the app is fairly simple and making changes is easy as well. The first issue I had was the app can be a bit slow to update your gate location if it doesn’t have one yet. On the day of the flight we figured out what gate we needed to go to through google flights before the app informed us of the location. It did tell us well in advance though, about an hour out from boarding. It was fairly simple to find the main desks at the airport, but usually no one will be there until at least 2 hours prior to the flight, or at least that’s the case at MCO. Our flight was slightly delayed l, but that was because something delayed it before it arrived in Orlando, so it was just the domino effect. They did do their best to get things caught up, which only had us delayed by 10 min in the end. Boarding went fairly quick and we were quick to get up in the air. One of the captains actually grabbed the intercom that the flight attendants use and updated everyone on the status of everything while in plain view, before departing. I appreciated that personalized address, instead of the standard, locked in the cabin and talking to you from behind closed doors. During the flight, like most budget airlines, every snack and item will cost something. One surprise though is that entertainment is complimentary on our flight, but you’ll have to use your own device. You simply log in to their onboard Wi-Fi and select the “free” option which takes you to their website that offers a variety of movies, shows, and games at no charge. If you want more internet access options you’ll have to pay for upgraded internet. The seats were actually very comfortable for a budget flight. I upgraded us to extra leg room, or basically the first class seats for $30/seat. The seats just behind those though also looked similarly comfortable, but I did not look at the seats further back and don’t know if they’re the same or different the further back you go. Landing went smoothly and my checked baggage was delivered to baggage claim fairly quickly and didn’t have the appearance of being thrown in the ring with a wild bull, like some I’ve seen in the past with other airlines. In the end, I spent a total of $440 and that included 3 selected seats at $30/ea and one checked bag for $35. Flight for 3 people was about $169 and fees were around $146. Overall, I was happy with the airlines and will very likely use them again. Hopefully the experience will continue to be the same. Pros: App easy to navigate and change items with you flight Prices were great Upgrade options were fairly priced Seats were comfortable Staff friendly and captain was personable Cons: App can be slow to update info

Not Verified |  I flew twice on Breeze from San Francisco to Richmond in 2021 & 2022 with no delays! At 79 years old, I was thrilled to finally fly direct to Richmond! Less than 7 hours each time. The plane was new, the leg space very nice (I’m 5’ 7’ & could lose a little weight) & at that time few amenities! I’m planning another trip in April. I recommend Breeze to all my East Coast friends.

✅ Trip Verified | This is by far the worst airline I have ever used and it is not even close. I have flown this airline for about two years solely because it gets me to where I need to go without a layover. However, I have recently decided that I would rather have a layover than fly with this airline. Not one of my flights over the years has ever been on time (or even close to on time). None of the staff ever knows what is happening and are basically completely useless. The app is God awful. They constantly have problems updating delays, and sometimes even say your flight has been moved up when it has in fact been delayed further. The communication has become increasingly poor, and they no longer send any texts or emails to indicate delays or cancellations. You know and airline sucks when they start having to refund you in airline points instead of money. Do not fly this airline.

✅ Trip Verified | My flight from RIC to SFO has been delayed 4 1/2 hours. This is a ridiculously unprofessional situation for this airline. This is my first time flying Breeze. I am a frequent flyer, A-List Preferred with Southwest, and I will never take Breeze again. They are mismanaged, incompetent and a complete waste of time and money

Do not use this airline! They flew me from Provo/Salt Lake to John Wayne/Orange County CA and was supposed to continue onto Orlando then said that the crew did not have the hours to fly us to Orlando (which now that I want reimbursement have said it was due to weather) I had to get an Uber to LAX and fly to Orlando (for my brother’s wedding) on a reputable airline. Then because it wasn’t far enough away to cancel and book with a reputable airline I had to use my return ticket with them (you have to cancel before 2 weeks). I guess I should be glad the didn’t leave me in CA again even though we had to stop there. The flight was almost 12 hours late and to finish the worst airline experience of my life, my golf clubs did not come out. The only breeze employee at the airport took my ticket stub said he would get it put in the computer because he didn’t have access at 3:00am and suggested that if I need my golf clubs before they either find them or reimburse me I could rent some at the coarse. Like I can rent custom clubs! Also, try finding a person to get customer support from Breeze! It’s a joke! I finally got a text answered but we’ll see if jumping through their hoops is going to help.