Breeze Airways

Not Verified | This airline thinks that not having a Customer Service lines to speak to a live person is a good idea! It’s cold and disconnected to only have option to text for questions. It took 5 hours to exchange 5 texts with an agent(s) to get 1 question answered! It’s not worth the few dollars of savings from my other go to airline that has live agent to speak to 24 hours a day.

✅ Trip Verified | Maybe I got lucky, but I was pleasantly surprised. I was thrilled to have a more affordable AND more importantly, direct flight form South Carolina back to my home area in California. In my 15+ years of living in SC, this had never before been possible. Both my departure and return flights were on time, and my departure flight actually got me out early which was great. The staff on the flight out of CHS wasn't as friendly as the return flight from SFO, but nothing major to report. The plane itself was newer, on one of the trips however there was a coffee stain that had never been cleaned up properly on my tray. The airline is no thrills, so don't expect a full meal to order or in-plane movies for a long flight. Also if you need to talk to a customer service person outside of your flight you can only get in touch with a rep online through chat services and virtual means which frustrates many people. However if you have an issue at the airport, reps are on hand to help. Long story short, if you go into all of that knowing the disadvantages but placing a higher value in getting a better priced airfare and a direct flight somewhere you can't normally, I think its worth giving Breeze a shot. There were so many app complaints but I didn't experience anything anyone else complained of. I am very grateful this airline offers direct flights now from my location. I think they are new and probably working out a lot of kinks, all things considered I think they might deserve more credit than people give them. I will probably fly them again as long as I am living in this location.

Not Verified | After reading so many negative reviews, I was more than a little apprehensive about our trip. I am so happy that everything was perfect. In all honesty, the flight was 30 minutes late. Who cares? With air travel what it is these days 30 minutes was nothing. The aircraft seemed brand new. The flight attendants attentive without being annoying. Smooth flights from Akron to Tampa and back. We did not check baggage so I cannot speak to that. Overall one of the best flight experiences ever.

✅ Trip Verified | Pleasantly surprised after so many bad reviews. Round trip was perfect. Minimal delays, comfy seats, friendly staff, smooth flight. Going, we were given water and m&m’s. Back we got nothing, but it was only an hour. I’d definitely fly Breeze again

✅ Trip Verified | Both flights to and from on my trip with Breeze Airways was at least 2 hrs late. During my trip I was was sent probably 10 status alerts of the trip which was annoying along with emails saying you might want to change your flight because they overbooked or you might lose your seat. They have no customer service number, so don't think you're gonna speak to someone. At the last minute they changed our gate, And it was confusing because they were boarding another flight at the same gate. Might want to skip Breeze Airways unless you want to be frustrated, confused and 3 hours to kill!

✅ Trip Verified | This will be my first and last flight if they don’t get better. My friend and I traveled to Las Vegas for the weekend and they separated us on the flight back to Salt Lake City because we didn’t pay for the seat, no other airline does that. So many other little things that I didn’t like it. I will go back to buy my flight tickets from a better airline definitely.

Not Verified | Horrible first experience. From West Palm Beach to Norfolk great experience. We're not high maintenance. However, our return flight was canceled for "maintenance issues" at boarding. However I suspect it was personnel issues. I never saw a single crew member arrive. They said, next flight on Friday (5 days later!). They don't help with rebooking. Gate agent said "go to your app and check "support"). Had to purchase a last minute ticket with a connection and finally got home at 2.30 am. They say they will refund half the fare and cover us for expenses up to $500 per passenger but it will take 28 days. I submitted the form and receipt for my new ticket and received acknowledgement via email. I may consider them in the future if they get their act together.

✅ Trip Verified | Don't Fly this airline, unless you have free days on your hands. I booked a flight for my wife from Nashville to Tulsa, and decided to try out Breeze Airways. Everything looked good until last night. While I was checking email, I found one from Breeze, that said "sorry, we canceled your flight tomorrow due to crew availability. We booked you on the same flight for the next day". The message said we could get a hotel room and it would be reimbursed, or refund the flight or contact us from a link on the web site. Then I go to the website, and find the only communication is through facebook messenger, twitter or email. I try facebook and get a message that says...we are busy, it will be several hours before we get to you. This is at 9.30 pm. So, no way to talk to a real person, no help from their "guest empowerment team" that is supposed to offer rebooking options. Found out later, they don't rebook on other airlines. So, we were forced to buy a last minute flight on another airline. No compensation, no help, no customer service. If you book on Breeze, its like throwing dice, maybe you fly, probably you dont. We wont be trying them again.

✅ Trip Verified | Awful experience. First time flyer on Breeze. Took a week off to visit my grandmother in West Palm Beach. They canceled the flight moments after we were supposed to board. The only option was to buy a ticket from another airline, which was now way too expensive last minute. Their next scheduled departure date was the day I was supposed to go back home. Horrible, very disappointing experience that made my grandmother cry. I'll never fly them again.

Not Verified | Horrible experience. Made us wait all day, then not cancelling but “delaying” our flight 25 hours. No compensation. Now we’ve waited two hours to get our bags. No information at all.