Breeze Airways

✅ Trip Verified | Prior to arriving I was unable to check in on the app, when we arrive the agent told us it was $50 instead of the $35 that was listed on the app to check bags, but their app has been having issues so gave me their phone number to issue a refund. I text & receive a response over 12 hours later not admitting fault to the app having issues although I proceeded to provide a snapshot of the App Store “bug fixes” and unwilling to make up the difference, continuing to be rude and place the blame on me for not emailing when the app was having issue. Yes, this review is over a total of $45. Also, when I was on the plans and went to order the meat & cheese snack on a 5 hour flight they had “ran out” which left the option for junk food. No WiFi and the seats were the worst I’ve ever experienced. This won’t turn me away from a cheap airline but I wanted everyone to know about the lack of customer service, I guess you get what you pay for.

✅ Trip Verified |  My first flight was canceled after many delays. Showed up for my new flight almost 24 hours later. Again, delay, delay, delay. Finally got to my destination at midnight and sat on the plane for 30 minutes before we could get off the plane. No offer of compensation for meals, overnight stay or inconvenience. Offered $100 credit, but after this fiasco, I doubt if I’ll ever fly Breeze again!

✅ Trip Verified | The flight was on time the staff was wonderful. I paid for nicer so everything was elevated. It was really nice. Security was a breeze and the desk at the door was as well. Hats off to you.

Not Verified | Will never book a flight with this airline. I book a flight for somebody else. Something came up and I need to cancel the flight. Well it's nearly impossible. There's no customer service that you can call. I googled it and found out I need to create an account to be able to do anything. So I created an account under my name, look up the flight using confirmation #. Well it's not found. Changed the account name to the passenger name, that didn't work either. Finally, I found a number. Some lady answered, after explaining my whole situation, she requested that I send her the confirmation #. She couldn't find it because it hasn't been upload. I said to her, I have the email from breeze airways with confirmation number. What do you mean it hasn't been uploaded. Then I sent to her a different email from Priceline (where I booked the ticket). After she put me on hold like 5-6 times over the course of an hour, I finally got an email from her asking if I agree to the cancellation. I replied yes but I need to attach a picture of my ID. She explained to me it will be 99 dollars. I said ok fine. All of a sudden I get an email from my bank there's been a $99 transaction that I need to confirm. So I asked why am I being charge an extra $99 (on top of the ticket). I asked her, why can't you just deduct the $99 from the ticket and refund me the remaining amount. She said it will be refund to my bank (don't know when) or I will get credit back for future flight with them. Now I'm just hoping I will get the money back into my account instead of having to pay an extra $99 and still some dumb credit through them and having to fly with them in the future. No I don't want any future flight with you.

Not Verified | Very good. I would very likely fly with Breeze again. All that I expect is a good price (easily best price.) Be on time. Seats were comfy although a lil snug I've never read a good review of Breeze,(this goes back to time when Southwest cancelled a ton of flights- Breeze did as well. I was pleasantly surprised, and will book travel with Breeze again.

✅ Trip Verified | Breeze customer service capability is non-existent. On this flight from CVG to SFO, they lost my suitcase. Now I am in San Francisco for 2 weeks with no clothes, no toilet goods, no medications, and I am missing several items I need for my work. There was no one in the baggage area to help me with this problem I went to the Breeze ticket counter and talked to the only person there. She told me she would have to contact her customer service people via a messaging app. She tried to do this. I waited for a response for over an hour to no avail. I asked her how to follow up and she told me to contact Breeze via text messaging or Facebook messenger. I have tried repeatedly to do both over the past 24 hours. I have received no response and no acknowledgement of my messages. Breeze has no customer service capability. No telephone contact number. No response capability to text messaging or Facebook messenger. Anyone who flies on this airline should be prepared for losing any checked baggage with no recourse from the airline By all appearances, it is a poorly run, poorly managed business. I hope that the managers of this business are better at pilot hiring/training and plane maintenance than they are at customer service.

✅ Trip Verified | If you are flying Breeze, do not worry about getting to the airport early for security. Because you will be waiting at least an hour for your flight because it will definitely be delayed! And right now as I write this we are sitting in the plane not moving not at the gate. Today be my first and last trip with Breeze. I mean seriously, do better!

✅ Trip Verified | Prepare to be delayed. Do not think even for a second that you will make the connecting flight/cruise so just don’t do it to yourself. I was supposed to board at 6:20pm but didn’t board until 11pm. Same thing happened on the way back. Never will I take this again. They clearly don’t value my time and I would much rather take Spirit, they are at least professional.

Not Verified | Worst airline. Flew from Pittsburgh to Jacksonville, Fla to visit my very sick mother. Arrived in Jacksonville, but no luggage arrived. Filed a claim at the front desk, and was assured they would contact me the next day. Suffice to say that that was on July 6th. I still have no luggage and no response for the airline as of July 27th. I have texted them repeatedly with my claim number, and never receive a response. It is impossible to actually speak to a person. If you do fly, do not pay to check a bag!

✅ Trip Verified | The Greatest Captain ever! Arriving sweaty at the my gate 8mins after the place was supposed to TAKE OFF, the door was SHUT! Then! Captain stepped out of the loading bridge’s door. He said that there was a slight weight problem they were handling at the moment and he would happy to escort me down to the plane. Here I sit, the happiest man to ever sit in the very back of an airplane. Thank you Breeze Airlines. Thank you for not being like the rest.