Avianca

✅ Trip Verified | I am writing to express my profound disappointment with Avianca's handling of two of my trips. The sole purpose of booking the second trip was to utilize the credits provided as compensation for the previous disastrous experience. Avianca canceled our reservation without any prior notification or approval after we submitted a refund request to modify the final leg of our flight. They refunded a mere $387, disregarding the $1,132 we had originally paid and cancelled the entire flight without approval. Furthermore, the refund request email actually said “rejected” so we showed up to the airport thinking nothing changed from our original plans. The lack of communication regarding this refund and the cancellation of our trip is completely unacceptable. Avianca's incompetence and failure to communicate are deeply concerning. The airline's subpar customer support and inefficient processes are costing both customers and the company unnecessary time and money. This issue should have been resolved within a reasonable timeframe, not after spending over five hours discussing it without resolution. In total, I’ve spent over 15 hrs with their support team including my first initial experience. I would advice all customers, employees and investors to stay away from this terrible company.

Not Verified | This is a terrible company to fly with, when you purchase a ticket you are no advise to upgrade anything but you get hit with sub charges for carry on luggage. I would not use this company (Avianca) for any reason any longer.

Not Verified | Terrible airline in every way. I hope this so called airline goes out of business. It will be a great opportunity for Colombia to really have an airline that truly represents such a beautiful country. Their prices are equal to a big carrier but in reality they are a low quality budget airline. No food or water, very uncomfortable seats that don’t recline and zero entertainment. Their so call Wi-if and entertainment connection don’t work and their onboard staff are rude and careless. This is literally Greyhound with wings. I will do everything on my power to never fly with them ever again. Save your money and go for a better carrier.

✅ Trip Verified | Purchased tickets via Priceline. Brought tickets months in advance so we did not see the warning to arrive between 1-3 hours before the flight departure. However, we still arrived on time (1 hour a few minutes before flight departure). Our passports were scanned, the agent walked away to speak with his manager for a few minutes and returned to tell us we are late for check in and cannot get on our flight in an hour. Attempted to force us to pay 200 per passenger to change the flight for the next day online since they can not change ticket reservations for some odd reason in person. Told us to go to a different area to call customer service, customer service not only gave us a run around but hung up the phone a few times while he tried figuring everything out. Was able to speak to a manger who informed us to contact Priceline. Contacted Priceline and they refused a refund unless Avianca approved. However, they refused to speak with price line on our behalf or give us an email address of direct line for a refund. Will never recommend doing business with this company especially now that I’m seeing all these horrible reviews. I wish I did my research earlier.

Not Verified | Worst airline ever. Don’t fly Avianca. Paid $1200 a ticket and didn’t even get a drink or a snack. They didn’t even have everything on their menu. Seats didn’t recline, no tv screens at each seat, no internet. Crew didn’t know what they were doing. The flight was from 9:15 pm -2:15 am. They handed out forms to fill out like 1:45am to fill out and the crew was no help filling them out. Then 10 minutes later they announce all trays up. How stupid how can you fill out the forms. Why didn’t they hand the forms out at the beginning of the flight when everyone was awake. They deserve to go out of business and I hope they do.

Not Verified | No food, drinks offered unless you buy it. They did not have everything offered in the menu, in particular no sandwichs. The airport staff in Miami was unfriendly, no ear sets offered and you have to use your phone to use the multimedia that was not working 100%. Really a disaster!

Not Verified | After checking in at the gate. On the return from Guatemala Avianca employees there took from us carry-on water and other beverages that we had just purchased before allowing us onto the plane. Then the flight attendants waited an hour or so later an hour or so later, to pass out beverages for purchase. Seems the airline is inventing security concerns just so it can squeeze an extra buck from customers while making those of us taking the flight feel as uncomfortable as possible. The flight delay of an hour meant connecting flights were nearly missed. Message from captain made it sound like they thought they were on time.

Not Verified | This is the worst airline ever. Flew from NY to Medellin. Absolutely no entertainment. They don’t even offer you water for a 5+ hour flight. Seats are extremely uncomfortable and very tight. I chose Avianca because I didn’t want to connect but next time I’ll pay extra $$ for better service and comfort. Upon arrival to MDE they let someone leave the airport with my luggage and they had no urgency in getting my bag back. I waited 4 hours at the airport and finally got my things back on my own. Then returning from MDE to JFK I was flagged with “SSSS” (first time ever) and they couldn’t even explain why I was on the line waiting or what was the proper protocol. They were very nasty and I would never fly with them. Would not recommend.

✅ Trip Verified | The worst customer service! My friend and I were traveling to Lima. On our way to Lima, our flight was delayed for almost 12 hours, we were supposed to land at 09.00 and instead came to Lima very late, after 01.00 in the morning the next day. My luggage was also damaged on the way. While I was returning to LA. I had a checked luggage, it was a small carry on, 12.5 kg, I had another carry on with me (even smaller). While I was boarding, the representative for Avianca at Lima Airport was very rude and inappropriate and kept arguing that I had to pay for that small carry on and charged me 80$. Her attitude was very bad and inappropriate. Our plane was almost empty and there was space for every customer to take carry-ons. I flew so many times, and this has never happened to me. Inadequate customer service! Stay away from this company!

✅ Trip Verified | Flight AV651 departing from Cancun at 1410 June 11th. Absolutely horrible staff within every department. We spent our entire holiday in Cancun trying to get in contact with your customer service in order to add baggage for our flight. Obviously this was made impossible and the customer service reps let me know that the option was apparently “not available”. I was made to pay an additional $140 for checked baggage which ended up costing more than our flight! Boarding the plane, we were hit by the rudest flight attendants we have ever encountered on our last 18 months of our travel. Absolutely terrible, either Avianca can’t train their employees or isn’t paying them enough. Go figure! Nothing was sanitised, they couldn’t even take the time to refill toilet paper and hand soap in the bathrooms. You’d think the “Avianca” experience is over at this point. But no, we landed in beautiful SJU and found that our $140 checked baggage that again. Cost us more than the tickets themselves was damaged. We haven’t yet assessed the contents of the bag. But it looks like it’s been dropped from a two storey building and wheels are broken. It’s worth noting, this bag had a fragile tag on it. Just going to show how much Avianca really cares! Scam of a lifetime, will opt to walk over using Avianca in the future!