Avianca

✅ Trip Verified | My flight was moved from November 16th to 17th early in the morning. In the counter only 4 attendants registering more than 200 passengers. I only was ticketing my luggage it took 45 minutes and additionally my seat though reserved was changed from 6C to 22A. I also had to pay my stay for that night in Medellin. I’ve been traveling with Avianca the whole year - more than 30 flights mostly international. Despite my gold status, terrible seats, service in general. Avianca changed into a low cost airline at high ticket rates as they have a regional monopoly.

✅ Trip Verified |   Arrived LAX four hours before my flight so I could eat dinner before traveling. Checked in at kiosk and tagged my bags. That went smooth. Have been now standing in line for over 2 hours to drop my bags. Have moved about half way towards the counter in 2 hours. What a mess. Will for sure not get a chance to eat now and have another 12 hours of travel ahead of me. As a side note, their charges for carry on and checked luggage are ridiculously high. But all the American airlines seems to be doing that now.

✅ Trip Verified | Avianca did the impossible and managed to give me a downgrade from Business to Economy! I purchased a business class trip from Ecuador to Brazil through Colombia, whilst waiting at the gate of my first leg flight I found out it has a 6 hours and 40 minutes delay! I had to go back to check in, stay in line for 1 hour where they gave me a new flight to Colombia in order to catch my original flight to Brazil. One minor detail: my flight was now um Economy, despite my flight to Brazil was still the same. The local staff told me to solve this matter with the Colombian Staff, once I got in Bogotá I had to go to 4 different desks all saying that it was weird and told me to go to a different desk. Long story short: I received no explanation, no compensation and I flew economy but was charged business. If you’re a business man flying for work stay away from this company, the staff is totally unprepared and not willing to help, hotline doesn’t work, I’m a Lufthansa frequent traveler but didn’t make any difference.

✅ Trip Verified | The worst airline in the world. I had the worst experience with Avianca in my travels from LAX to Layover El Salvador for 4 hours then to Honduras, customer service is a scam, no one who works there even wants to help you from online help to call centre (they hang up on you, never answer) to front desk to the air plane staff/servers! They are miserable and have no training in customer service. Worst watered down coffee ever and then she wouldn't even give me a cheap add packet of instant powder to fix it, can't believe I paid for all of this! Not sure I'd even fly with them if it were free. I feel scammed.

Not Verified | They will make their own rules to charge you for everything. Bags, food even a simple name change now is a nightmare. Even when you get the most expensive ticket they will still charge you for the seat. Service is very poor, do not fly.

✅ Trip Verified | This is by far the worst major South American airline! Avoid at all costs. There is no free service on 5-6 hrs flights. Not even coffee / water. The seats on A320 are extremely uncomfortable and it's not possible to adjust them. Their app was just horrible. I wasn't able to check in using the app on any of the flights (5 flights total). Which leads us to their service quality. They refused to do a check in at the counter claiming it wasn't the app that wasn't working, they said it must have been an internet connection issue (everything else worked perfectly). After 30 minutes of pointless conversation in Spanish (no one spoke English at the airport on Galapagos Islands) they finally agreed to check me in at the counter. They do their best do charge on everything, even if they don't have the right to do so. The check in online wasn't available on Sao Paulo - Miami flight, and the Avianca website said I had to check in at the airport. I then went to the airport and showed the info from the website, which explicitly said online check in wasn't available. To my astonishment their staff outrageously demanded a fee for check in at the counter, claiming I should have checked in online .. when I refused to pay and said this option just wasn't available for my flight they said I wouldn't be able to board my flight if I didn't pay. No on board entertainment on A320 (again, these are 6-hours flights), just the app. The 'map' and 'flight info' were always 'temporarily' unavailable. In comparison, other airlines like LATAM and Aerolineas Argentinas were pretty decent, with drinks and food inclued, great service, no-hassle online check in and comfy seats. I will never fly with Avianca again.

Not Verified | Was a decent airline up to this flight. Seems the seat spacing has decreased. No food or water on flight. Could not buy extra bag online. Tried by phone took 45 minutes was told everything was good, went through the payment process portal was accepted but received no confirming email. At the airport charged over $200 for one bag. Will avoid this airline unless they change.

✅ Trip Verified | I used to like this Airline, a lot. This last time I felt like I was flying on something else, $100 to check a bag, no hand carry-on and if I wanted one $90, no business class and this new bizarre premium whatever, yet I got emails about make an upgrade to Business. No food or drink not even water. So this airline is another of those cheap "we charge you for everything" type of business. The seats were changed for this so thin that you feel like it is gonna break, and no entertainment. In short Avianca is now one of those cheap airlines so don't use them, there are other cheap ones that are better and won't make you feel like they will be charging you per minute you are seating next.

✅ Trip Verified | Please avoid this airline. If you have to travel to Latin America better use Copa Airlines or Latam. I have the most uncomfortable flight with Avianca. The chairs are super uncomfortable, for a flight of more than 6 hours they didn’t offer any drinks or water. They charge for everything!! The worst part of all, they damaged my luggage and answered me that they won’t pay for this damage, because according to their policies the luggage can still function without a wheel. Their ticket prices are super expensive but their quality is really low.

✅ Trip Verified | What a horrible airline. Avoid at all costs. We even purchased a plus fare for our 6.5 hour journey thinking it was an overnight flight and we'd get a more comfortable journey, what a farce. I'm a female and 5'6 in plus fare (extra leg room) my knees were touching the seat in front of me. 6.5 hour flight and they don't even offer complimentary water. I don't even know why they have flight attendants on the plane as they do nothing - water, snacks are all additional costs. There isn't even a USB charger, no TV entertainment (not even old school screens that pop down). Never will I book this airline again. Extortion is what this airline offers!