Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 334 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"most unreliable airline"

(Argentina)

Trip Verified | Río de Janeiro to Quito via Lima. Have to say, probably the most unreliable airline in the industry. Every time I book with Avianca something ridiculous happens turning a simple flight into a significant emotional event that last days. They just can’t get their stuff together and do the basics. The staff tend to be equally uninformed and tell customers anything to move them along but their info is usually incorrect. Really, I been fooled a few times because they seemed to have better timings than LATAM on some routes, but of what use is the schedule when they couldn’t keep the timings if their lives depended on it. Another important trip blown by Avianca’s incompetence - total disappointment and unreliable.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteRío de Janeiro to Quito via Lima
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"everything moved along efficiently"

(Hong Kong)

Trip Verified | The baby bus A319 was indeed a small plane, but everything moved along efficiently. We boarded on time, were airborne on time and arrived at the destination ahead of schedule. Decent legroom, nothing to rave nor complain about, but more importantly the boarding process was seamless and so was the disembarking process. Baggage arrived with zero issues. Worthwhile noting that tickets were expensive though - US$375 per person for a one-way ticket. Breakfast was a tiny sandwich with juice, certainly a long way from satisfying hunger pangs but still better than having nothing at all. Despite all the negative reviews here, it's one of the only options from La Paz to Lima since it was one of the only two airlines flying this route, apparently, hence just cross your fingers and hope for the best. Do not be afraid after reading all the negativity here. Not all is bad.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLa Paz to Lima
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Really bad service"

(Australia)

Trip Verified | Bogota to Pereira with Avianca. Seat 1c, no air con for over 45mins. We took off 1.15hrs late. No snacks, drinks weren't offer to me. Staff just spoke to their mates on the place. Really bad service.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBogota to Pereira
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"have nothing to complain about"

(United States)

Trip Verified | Bogotá, Colombia to Santa Marta, Colombia. I have nothing to complain about. The flights cost less than half the cost of what comparable flights would cost in the U.S., and the plane and seating seemed pretty standard for coach service. I didn't get a choice of seat with the fare I chose, but I was happy I got a window seat both ways. I'd fly Avianca again without hesitation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogotá, Colombia to Santa Marta, Colombia
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"so-called business class"

(United States)

Trip Verified | Bogota to San Andres Isla. The only way that I can describe our "business class" or so-called "Clase ejecutiva" experience is what a joke. It is truly unbelievable that an airline like Avianca when there are so many options and competitors on the market treat customers like that. They robbed us in the most stone-faced way. Their business class is nothing more than the first 3 rows of seats being separated by a curtain from the coach class with exactly the same seat 3x3. No In-flight entertainment, no WI-FI, no reading material besides the safety card and I believe, in the longest flight this airline has within Colombia (1:40 min +taxi ), one cup of coffee or soda (not even the whole can) was offered. At my request of another drink or food even to buy, the flight attendant "politely" denied my request and simply told us nothing was available. I wonder why my wife and I along with one more passenger were the only ones on that "exclusive" side of the plane. They definitely got us and looking at the extremely low quantity of people flying on that cabin, it looks that already other people learned their lesson and sprayed the word among others not to pay that step up in price for absolutely nothing in return. Shame on you Avianca. I used to be so proud of flying in your planes back in the day but looking at how low have you become a cheap airline, I am going to make sure myself, family and friends will look elsewhere for our future flight needs.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBogota to San Andres Isla
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"nice for domestic short-haul"

(United Kingdom)

Trip Verified | Short-haul flight, good service. Only problem a short delay for take-off caused by ground traffic. Overall nice for a domestic short-haul flight. Will choose it again.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBogota to Medellin
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"do not fly with this airline"

(United States)

Trip Verified | I took a flight from Buenos Aires to Miami with a lay over in Lima. I had never been mistreated this way, the on board personal are very rude. You are not getting anything for free your paying full market fare. Please take my advice and do not fly with this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBuenos Aires to Lima
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they are having problems"

(Colombia)

Trip Verified | Bogota to Munich. This is the worst airline service I have taken in all my life. Most of the flights are delayed for hours on end for no apparent reason, customer service offer no help, are often rude to customers, and the service at the airport is very unfriendly. I have taken about 10 Avianca flights this year, nationally and internationally, and I have had problems with 8 of them. Apparently there is shortage of planes by the airline and they are having problems worldwide, but they are solving the problems by affecting the customers. Today they decided to inform me that my flight, leaving later tonight from Bogota to Munich, would be 4 hours delayed, with no reason given. This has affected all my travel arrangements and costed me a lot of money to fix.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogota to Munich
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"a great flight experience"

(United States)

Trip Verified | Los Angeles to Bogota. We had a great flight experience. Boarded on time. Departed on time. Comfortable seats with full lay down. Extremely friendly, good service. Very nice amenity kit. Flight was AV 89. Definitely would fly them again.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLos Angeles to Bogota
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"the crew was very kind and friendly"

(Colombia)

Not Verified | My flight was from Bogotá to Madrid in business class with Avianca. I was the last one to board, but the crew was very kind and friendly. My seat was slightly broken in the bottom and there was a paper in it when I boarded the airplane. Also, the crew offered me chocolate ice cream for dessert but sadly, later they said they had run out of it. In pite of that, I asked to watch the sunrise and they took me to a place just behind the control cabin to watch it in a window that seemed specially designed for that.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBogotá to Madrid
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes