✅ Trip Verified
| Lima to Bogota. Avianca ruined the first and last day of my holiday. My husband and I were flying from Lima to Cusco direct. When I tried to check in online the day before the flight, the system said, please try again later or check in at the airport. After a few more tries, we decided to check in at the airport. When we arrived there however, they told us there were no seats for us as the flight was overbooked. The service was horrible, no excuses, nothing, just you can’t fly. We were booked on a flight much later in the day with a stop in Lima, so we arrived 10 hours later than planned in Cusco. All we got was a 60USD voucher to use in a next Avianca flight! Coming back we flew direct from Lima to Bogota in the afternoon. I checked in online and thought that for sure, everything would go smoothly this time. How wrong I was. The night before our flight we went out with friends for cocktails, when we arrived back in the hotel I had an e-mail from avianca, send just before 1am to tell me there were changes to my booking. Apparently we now had to fly at 11am, 6 hours earlier than we were supposed to. We tried contacting call centers, but nobody answered. Just a computer who told us that the afternoon flight was still confirmed. When I checked our booking however, we were checked in for the early flight! Nobody asked us if this was convenient, if we could even make it. As my husband needed to really be back for work the following day, we took the early flight as we couldn’t risk not flying at all that day. We had however very little sleep and no chance to say goodbye to my brother, who lives in Lima and who I hadn’t seen in over 6 months. At the airport again no excuses or explanation whatsoever. The flight left with almost 2 hours delay. I will not fly with aviance again, I will prefer to pay more, or even prefer a layover, at least I will not have to be stressed in advance and be able to get on the flight I pay for! I have heard the company is doing really bad and no wonder, it’s a miracle they’re still in business to this day.