✅ Trip Verified
| First flew with Avianca to South America back in 09'. Great flight, staff, service, food and beverages. Fast forward 10 years later. I have flown with them many times to my wife's birthplace of Colombia and the drop all aspects in just a single decade is unfathomable. Food is bland and the staff are mostly indifferent. The kicker for me this time was after my flights. I was stuck for 24 hours due to civil unrest in Quito. I just wanted to get out. United, one of their partners, was not coming to get me and other ticketed passengers. I bit the bullet and bought a ticket that would get at least to Bogota Colombia so that I could then get back to the States and decided to fly to Miami since that was the cheapest flight at the last minute. I bought the ticket. Went to check in. The Avianca check in agent for the flight asked why I had two flights with them-turns out that while I was buying a ticket directly with them at the Quito airport at their counter, United had rebooked me with Avianca for later on that day since they were partners. The agent looked into it and stated I should keep this flight because they knew it was going out-the plane and staff were there whereas the later flight was still a risky one to depend on-it could get canceled. I took it to Bogota and once there United was able to get me back to Houston. Thus, there was absolutely no reason to fly to Miami so I just didn't take that flight. Shortly thereafter, I contacted Avianca about a refund for the flight I didn't take in this unusual situation. Surprisingly, within a week they got back with me and gave me about a $35 refund! The flight I didn't take was at least a $400-$500 flight. I called back. I was given the run around for months. At no point, could Avianca provide any sort of cost breakdown as to why I was getting at least less than 10% of the value of the flight back-AND I had been an Avianca miles member for a decade! I called in at least 6 times and no one could ever answer my question-I mean how did I even get that tiny refund? Frankly, they used their English language barrier to continue to give me the run around for months-until I finally gave up. Well, all that means is that I will never fly Avianca again. What a total fiasco.