Avianca

✅ Trip Verified | They charge $80 additional for a carry-on bag. There is language in the email communication I received and on the website stating that If your carry-on is in compliance with the size restrictions, you can have it sent to the hold at no additional charge. I deliberately down-sized, and traveled with just the carry-on, and had it sent to the hold but they insisted on charging me 80.00 each way despite my protestations. When searching for flights by price, this charge is not reflected in the quote, so add another 160.00 to get your actual price. How is this not a scam? Also, they charge extra for everything.

✅ Trip Verified | The worst experience on an airline ever! Complicated and stressful experience when dropping off baggage. The mandatory self-service counters would not work. Rude and unhelpful staff on the ground. Chaotic boarding experience. The plane was dirty, tired with seats falling apart. The cabin crew were rude and miserable *he food was awful. Drinks selection very poor. Inflight entertainment broken. No Wi-Fi or internet connection. My bag was destroyed whilst in transit. Avianca accepted liability but they have refused my refund countless times - nearly 5 months have passed and still nothing! My card got charged by Avianca and I arrived at the airport with my boarding pass and I was not booked on to the flight. Avianca denied taking payment from me and they have refused to give me a refund. Because of this, I had to buy a single ticket. I have pushed Avianca about this but they do not respond to emails and they hang up the phone.

✅ Trip Verified | Flew from PEI to BOG in economy class. I booked the new Premium seat which was comfortable: the middle seat has been replaced by a central console, giving lots of space. They also have a handy tray/stand built into the back of the seat in front, on which you can rest your mobile phone while you watch movies, etc. As usual with short hop flights in Colombia, very speedy boarding, slightly delayed departure but on time arrival. Not much else to say

Not Verified | I booked a connecting flight from Vancouver to Mexico City and then San Salvador. When I went to board in Mexico city I was told I had to pay $314 for my guitar, which I have always gate checked for free for the last 10 years. Not only was I charged, but the most outrageous fee. Unbelievably poor showing by this airline. I'll never fly with them again. What a contrast to how I was treated on the first leg of my flight with Air Canada.

✅ Trip Verified | The flight experience on this flight AV121 and the return AV120 was very disappointing and reflects badly on the image of Avianca, Star Alliance and Colombia. Inappropriate main meals were served for these night flights. Breakfasts were poor, small and tasteless. The crew were unwelcoming and rushed (training needed) and did not seem interested in giving a good customer experience. The ticket cost more than other airlines on this route, and was extremely poor value for money. Seats are at an angle, and not as good a configuration as other airlines.

Not Verified | Flew San Jose-Bogota-Medellin-Cartagena on economy flights - apart from one issue with trying to pay for a seating upgrade (service centre did not respond so did it at airport) all flights were very punctual, boarding process worked so the airline delivered what was promised. Seating and service was basic economy standard with service offered even on very short Bog-Med flight. I was happy to use Avianca and would do so again.

✅ Trip Verified | This is the worst airline company I’ve ever flown with. They have an absolutely terrible menu, no reclining seats, no snacks/meals handed out for long flights and if you purchase water (or any other beverage) at your gate, they make you throw it away before boarding the plane - I guess all in the name of spending money with them instead. I flew Avianca for the first leg my first flight and unfortunately had to continue flying with them for the second part of my trip. The first flight was delayed causing us to miss our second flight and the next flight was scheduled to depart in 7 hours. Avianca in no way compensated us for this extremely terrible inconvenience. I will never fly with them again.

✅ Trip Verified | Seats are extremely uncomfortable, you have to pay for everything extra (reclining seats, water, snacks, choosing your seat). Airline oversold flight and put us on waiting list (Standby) even though we had paid very expensive ticket. They did it twice in two separate consecutive times we flew with them. They are late, you miss connections. Terrible terrible airline, I will never fly Avianca ever again. Stay away and pay extra for peace of mind and basic level customer service and respect.

Not Verified | We booked award tickets to EZE in December with very low expectations. Seat assignment could not occur until 24 hours before the flight. We were happily surprised to find that we were able to move to business class seats when we checked in at the airport. All 3 bags flew free. Avianca has no customer service, no food or drink is provided free of charge. We had decent snacks at the lounge in Bogota and purchased snacks on board the plane.

✅ Trip Verified | I paid $1,100 for a flight from JFK to Guayaquil, with a layover in Bogota. The planes did not offer even a cup of water for free. No snack whatsoever either. The seats did not recline at ALL. The space was extremely tight and uncomfortable. The aircraft was hot and stuffy. I had to go to the bathroom repeatedly just to get some fresh air. The staff were rude. My husband and I were asked to check our carry on bags because there was supposedly “no space” for them on the plane. However, we saw that the overhead cabins were mainly empty. People even put their personal bags in the overhead compartments because there was so much space left.