Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 762 reviews
3/10
3 star Skytrax Rating
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1/10

“rude and uncaring about my situation”

(United States)

Not Verified | If you thought that Spirit Airlines was the worst, it is only because you have not taken a ride with Avianca. If you are in the mood to inflict some form of self-hate, I would suggest engaging with Avianca. If you feel that you need to punish yourself for some reason, please engage with Avianca. If there is someone that you would like to play and April fool's joke on this year OR if there is a person that you authentically HATE, offer to buy them a flight somewhere and buy the ticket with Avianca. Avianca is masquerading as an airline. I purchased a ticket with them, as I have for many tickets going to different countries on many different airlines. I book my tickets months in advance going from country to country. When I booked a ticket going from Brazil to Spain I was given a quote. I agreed to pay the price, (I live in the US, and I was making the reservation on my computer in the US). It then changes from US dollars to Brazilian real. When they changed it to the Brazilian real, they changed the price, (which I had no knowledge of). I only discovered that they charged me more after I was checking something else on my online bank statement. I called them to ask about it. The payment was still being processed. I was told because the point of departure was Brazil, they had to convert my US dollar to the Brazilian real and I incurred a currency exchange. I informed them in all my years of traveling and using many different airlines, but also, if that is a policy of theirs there should be a disclaimer that states that possible fees maybe incurred on international flights for various reasons, please see our policies. There was nothing to that affect anywhere on their website. I explained that to them, they said we are sorry that is something I have to take up with my bank. My bank informed me that charge did not come from them if came from Avianca. Another situation, I was supposed to go from Rio in Brazil to Paris, France. My flight was at 1:24am. When I got to the airport to check-in at Avianca there was no one at the desk to check-in with. I checked in with the kiosk, it told me to see an agent, again, there was no agent present. My flight left, I had to stay in Brazil, I lost the money for that flight, lost the money for the hotel in Paris, and lost the money for the flight back to the US. When I called Avianca the agent was beyond rude and uncaring about my situation. He lied throughout the call and refused to allow me to speak with a supervisor, when I asked multiple times, plus he did not allow me to take the survey that I was supposed to take to rate his service. I had to speak to four other agents between five days just to get to a point of filing a complaint, and Avianca has still done nothing, in both cases. I beg you please do not be fooled.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrazil to France
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Definitely, never again"

(United States)

Trip Verified | It is the worst airline I have ever travel with. The last 3 times I try to travel was on 2020-2019 and not the best experience. First, they left my bags for a week in the departure place. The second time, they left me 2 day on the airport because of snow, but one of my sisters was able to travel same day, with same airline, and with the snow. The third time, they delayed my flight because they had problems with the airplane. So after 3 year I decide to give Avianca a try. What a mistake! They cancel my flight because the plane is not working properly. So I do not understand how this airline Avianca works. Let’s look at this service wise: no food, no water, no space, but look at the prices of the tickets. They are insane of expensive to get the worst service. Definitely, never again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York JFK to Bogota
Date FlownFebruary 2025
Ground Service 12345
Value For Money 12345
no
2/10

"Very dissatisfied"

(Canada)

Not Verified |  Very dissatisfied. They are expensive and treat passenger like animal. We flew 7 hours with nothing to eat or drink. Air hostesses are very rude. Travel with passenger with mobility problems and they do not care. We have to lift my mom off the aircraft onto a bus and everyone from the crew looking as they do not care.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePanama to Toronto via Bogota
Date FlownFebruary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Very low value for money”

(Turkey)

Not Verified | I have been Executive Platinum with American Airlines (AA) for at least 15 consecutive years, and have flown close to 2.5 million miles with AA for the past two decades. I have also flown with countless other Airlines across the world. Avianca has to be the worst airline I have ever flown in my life. Very low value for money and bad customer service. Please avoid at all costs!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Salvador to Miami
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"website didn't work for refunds"

(United States)

Trip Verified |   We purchased a direct flight. Months later, they changed the flight to have a layover in a different country and lengthened the travel time by 3 fold. That was unacceptable to us. They would not refund us. Their website wouldn't work for refunds (isn't THAT convenient), so called all of their customer service numbers which just directed us to WhatsApp and answered only by AI, and that told us to use the website, the non-working website. We emailed support, and they told us to use website even though I told them the website didn't work for refunds.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Jose to Panama City
Date FlownJanuary 2025
Value For Money 12345
no
1/10

"$100 is the hand luggage price"

(Netherlands)

Trip Verified | $100 is the hand luggage price for flying with a company who doesn't provide you any water in 5 hours fly. This is worse than a low-cost airline. Never again
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Quito
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"runs now as a low budget airline"

(United States)

Not Verified | I paid for Premium seats and there is no space. I am 5.6 foot and my knees were almost touching the front seat. Drinks and food is available for purchase only. There are no free drinks (Water or soda or juice). I had a flight from 8pm to 2am and Airline never shut off the cabin lights, could not sleep on the plane. I had a better flight on Spirit than Avianca. Avianca runs now as a low budget airline but charges tickets as a premium airline. I will try to avoid this airline as much as possible. My flight to Cartagena was by Copa Air and it was great. Decent size economy seat, good food and snacks (included in the ticket), we had to stop in Panama but layover was only 2 hours. Thank you Copa.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCartagena to JFK New York
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"every single flight was delayed"

(United States)

Trip Verified | How this airline stays in build beyond me. I’ve flown this route 5 times over the last 9 months and every single flight was delayed. Once you start getting messages from them the flight is delayed it’s all over. They keep sending delay after delay. Twice it’s been after a grueling 25+ hours flight. So all I want to do is get home to my bed. But they have to add another 3-5 hours plus layovers to my already long trip.
AircraftUnknown
Type Of TravellerBusiness
Seat TypePremium Economy
RouteBogota to Pereira
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The crew was rude"

(United States)

Not Verified | The seats are so close you can't move in any direction, and I was in Row 5 a plus seat. nothing is served, I mean nothing, not even water which I was denied, and I had to take medicine. The crew was rude. apparently, they had family members who were on the flight, and they were served beverages and snacks the entire trip they were behind me. also, there was a blind girl who had to use the bathroom she was sitting in Row 4 and was sent to the back of the plane because the crew were taking pictures eating and joking around. That's just unacceptable and disgraceful. How they are in business is beyond me. In addition, no Wi-Fi service and no TV if you don't have anything to entertain yourself you will definitely be in a bad mood.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCartagena to New York
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This airline doesn't care"

(Canada)

Not Verified | Been sitting here for over 12 hrs with no information on my flight. Two fights have broken out and this airline is a dumpster fire, save your time and money and pick either LATAM. This has to be the worst airline on the planet ... read the reviews. This airline doesn't care. I would give zeros in every category if the rating score was that low.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteCartagena to Medellin
Date FlownJanuary 2025
Ground Service 12345
Value For Money 12345
no