Avianca

Not Verified | We booked award tickets to EZE in December with very low expectations. Seat assignment could not occur until 24 hours before the flight. We were happily surprised to find that we were able to move to business class seats when we checked in at the airport. All 3 bags flew free. Avianca has no customer service, no food or drink is provided free of charge. We had decent snacks at the lounge in Bogota and purchased snacks on board the plane.

✅ Trip Verified | I paid $1,100 for a flight from JFK to Guayaquil, with a layover in Bogota. The planes did not offer even a cup of water for free. No snack whatsoever either. The seats did not recline at ALL. The space was extremely tight and uncomfortable. The aircraft was hot and stuffy. I had to go to the bathroom repeatedly just to get some fresh air. The staff were rude. My husband and I were asked to check our carry on bags because there was supposedly “no space” for them on the plane. However, we saw that the overhead cabins were mainly empty. People even put their personal bags in the overhead compartments because there was so much space left.

✅ Trip Verified | Terrible airline - not sure why they come across as a major airline, absolute garbage quality. Zero recline on the seats and no neck support, which is shocking. No snack service on a 6.5 hour flight, not even a pack of peanuts. Even water costs money. Stay away if possible.

✅ Trip Verified | The worst airline ever! Disorganized check-in process during all my trip (LIM-BOG-MED-BOG-LIM). Staff is never around immigration areas to help. Really uncomfortable seats, hard and do not recline. No onboard service even though it was an international flight. Avianca prides itself on having gone low cost but I can only say it will be their end - as always - 100 years of just failures! I will never fly them again nor transit through Bogota - another comment will be made.

✅ Trip Verified | I was able to get a digital boarding pass online. When I was able to board, I was told I have to get a physical pass. Why would they issued me a digital boarding pass and then required a physical one. No free food, no free drink for 5 hours flight to San Salvador. Not even one drop of water. You want it, you pay for it. I can’t believe for such a long flight, Avianca can’t even provide water. I flew back from San José to Los Angeles on Delta. It used 757. It has a screen for every seat. The flight attendants rolled down the cart twice offering snacks and free drinks 1 hour after departure and 1 hour before landing (no alcohol which is fine) for a 5 hours 45 minutes fight. In between a flight attendance has a tray with many cups of water walking down the aisle. I don’t like airline that nickel and dime me. That was the last time I will ever fly Avianca.

✅ Trip Verified | Over the years this airline has consistently failed me and I only use it occasionally (2 times a year) when I have no other good choice for flights to Colombia. They consistently hit a new grim milestone every time I travel to them: flights canceled last minute, many hour delays (they give you a worthless voucher with poor conditions that make it unredeemable), horrible customer service keeping on the phone for hours, and arbitrary charges on luggage or other things that will always make you regret buying a ticket with them

✅ Trip Verified | They are always trying to scam you in every single way and their customer service is garbage. On a six hour flight they don't even offer water for free. I do not recommend this airline.

✅ Trip Verified | From Pearson Airport when Avianca made us to pay $320 for two carry on we realized we have made big mistake with choice of airline that did not end just there, the staff were kind of rude. The level of the rudeness was tripled in the return flight to Toronto on Feb 1 2023 they seated us in middle seat in three rows when I complained they completely ignored me. I strongly recommend not to use Avianca as your way of transportation.

Not Verified | From Pearson Airport when Avianca made us to pay $320 for two carry on we realized we have made big mistake with choice of airline that did not end just there, the staff were kind of sassy, rude and ignorant. The level of the rudeness was tripled in the return flight 207 to the Toronto on Feb/13/2023 they seated us in middle seat in three roles when I complained they completely ignored me. The head stewardess was so rude and ignorant beyond endurance made a quite a few people upset. I strongly recommend NOT to use Avianca airline as your way of transportation. Avianca employees make to feel like you are no body and any service one askes for it is about $$$.

✅ Trip Verified | The worst experience. I got to Bogota at 21:00 and my next fly was at 6:00 am. Everything was closed so a was unable to buy anything. I was very thirsty when a got to the aircraft I ask for water’ they charge me for the cup of water and a cup of coffee $13. “Shame on you. “A Colombian airline can’t give a cup of coffee? Where you can buy for in Colombia for less than 25 cents. Colombia is NUMBER 1 in coffee production Avianca needs competition