Avianca

✅ Trip Verified | I agree this airline medium and short haul flights are abysmal. The economy seats have no headrest and don’t recline. I’m 5’ tall and I felt claustrophobic my knees were almost hitting the seat in front. The service…well what service? It’s a 5+ hour flight and you get no snacks or drinks unless you pay for a drink and this includes water. Premium economy isn’t much better but the seats do recline a bit. I Avianca is by far the worst, only fly this airline if you have no choice. Their customer service is also horrible, even if you buy a refundable flight you have to wait 6 weeks for a refund. Furthermore you have to chase them several times to get it. Their technology is lacking many things cannot be taken care of online and require a call with the inefficient customer service. Lastly if flying into Colombia with a different airline then avianca but your connecting flight is avianca they make you reclaim your luggage at first entry point instead of final destination, which may cause you to miss your connecting flight.

Not Verified | Very disappointing. I used to love Avianca it was my airline to go to travel to Colombia but my latest experience was not better than traveling in Spirit Airlines. The seats in business or preferencial were identical than the ones in economy, the service very poor and the food that we have to pay for without comments. Unfortunately I cannot give him zero stars.

Not Verified | Worst airline on the continent, staff unfriendly, nickel and dime attitude, charged for carry on 130 CAD, checked baggage 95 USD, water for 2.50 USD. Uncomfortable seats. Wrong carrousel given for luggage claim. Find another airline that will make the effort to service its customers

Not Verified | I have just been surprised to get on the plane and realize that my seat does not recline. I am 1.90 cm tall and this was never told to me when purchasing the ticket. They ask me if I have a suitcase, if I want an upgrade, etc. But at no time was I told about this change. I will no longer fly with this company, this is disrespectful to customers. Acabo de me surprender ao entrar no aviao e perceber que minha poltrona nao recline. Tenho 1.90 cm e em momento algum isso foi me dito no momento da compra do bilhete. Me perguntam se tenho Mala, se quero upgrade etc Mas em momento nenhum foi me dito Dessa mudança. Nao voarei mais nessa compania , isso é um desrespeito com os clientes

✅ Trip Verified | Travelling with Avianca was awful. I flew from Toronto to Sao Paulo via Bogota on a plane that was so uncomfortable that I got to my final destination completely sore and broken. I paid for better seats and could still barely fit into the seat. I'm a fairly skinny and am 6'0 so I usually pay for more legroom so that I can travel more comfortably. With these "premium" seats, my knees were still touching the front seat and I was extremely squished. The seats were so uncomfortable. 12 hours flying in one of the worst planes I have ever been on. The onboard wifi didn't work on either flight. Two different planes and no one on either flight could connect to the wifi. This was the highlight of their service and they couldn't even get that right. As for onboard services, I was appalled that not even water was offered to guests. Again, I paid for a "premium service" and not even water was offered. They were selling water for $5 a bottle onboard. It's disgusting to be treated like this. Lastly, I. have called their call centre several times and I can never speak with an agent. I just keep waiting and waiting and no one answers the phone. I don't know how this company is a star alliance member.

✅ Trip Verified | Unfriendly and incompetent ground staff members. The manager was arrogant and not efficient at all (made me wait more than 20min for nothing without informing what she was doing). Regarding the flight of 3.5hours not a single drop of water provided. Avianca is a star alliance member? This is a joke. Can't believe what I experienced.

Not Verified | Do not buy tickets from Avianca. It's a cheap fake that comes out much more expensive later. I've never seen such an uncomfortable plane, the chairs don't recline at all, there's no headrest and if you're over 1.75 you won't have room for your legs. Even on long flights (mine lasted more than 5 hours) they don't serve anything to eat, if you beg a lot you can get a glass of water of about 50 ml. Now the worst part of all is about luggage. I went on the outward flight with hand luggage, which is what was included in the ticket, and on the return flight they told me that I would not be entitled to carry-on luggage, but only a bag or backpack (even small hand-held bags were not allowed) . I was forced to pay 700 reais to take one hand bag. Não compre passagens da avianca. É um falso barato que sai muito mais caro depois. Nunca vi avião tão desconfortável, as cadeiras não reclinanam absolutamente nada, nao tem apoio para a cabeca e se você mede mais de 1.75 não vai ter espaço para suas pernas. Mesmo em voos longos (o meu durou mais de 5h) não servem nada para comer, se implorar muito consegue um copo de água de cerca de 50 ml. Agora a piora parte de todas é em relação às bagagens. Fui no voo de ida com bagagem de mão, que é oq estava incluído na passagem, e no voo de volta me falaram que não teria direito a bagagem de mão, mas apenas a uma bolsa ou mochila (mesmo malas pequenas de mão não podiam). Fui obrigada a pagar 700 reais para levar uma mala de mao.

✅ Trip Verified | I am writing to express my extreme dissatisfaction with the service I received from the staff and the functionality of the app during my recent travel experience. My encounter with Avivanca has left me deeply disappointed and frustrated. Upon arriving at LAX for my flight, I was met with an unhelpful and rude attitude from the staff. Not only were they unresponsive to my questions and concerns, but they also provided no assistance when the app failed to work properly for check-in. This lack of support only added to my mounting frustration. What compounded my disappointment further was being denied boarding 20 minutes before take-off. I had engaged with three different attendees from Avianca, and while the on-site manager at LAX, handed me an 800 number to call, the other staff members not only brushed me off but also walked away while I was still seeking assistance. As a paying customer, I deserve to be treated with respect and provided with the necessary help to ensure a smooth travel experience. The dismissive behavior and lack of cooperation from staff were not only disrespectful but also a clear violation of the level of service that should be expected from an airline.

Not Verified |  Extremely unfriendly staff, not treating you as a client but rather something they have to deal with. Seats are extremely small. No food service at all. Not worthy of a “Star Alliance” member. Dirty cabin.

Not Verified | Horrible experience. They took us on a bus to get on the plane. People needed to climb the stairs even elderly people. Almost a five hour trip with no food and water. They sell everything even water. They were offering people to buy pringles, nuts and even Maruchan soups. Incredible!