Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 539 reviews
4/10
3 star Skytrax Rating
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3/10

"There are better airlines"

(Puerto Rico)

Not Verified | I will never fly with Avianca again. The service is very poor! Customer service very deficient. They don’t know how to treat customers! They charge a lot of money for baggage! Think about it before buying your tickets. There are better airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBogota to Puerto Rico
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Bring you own food and snacks"

(Switzerland)

Trip Verified | Bring you own food and snacks if you are vegan, lactose intolerant or don‘t eat pork for religious or whatever reason! The only snacks they give our (crackers and a nut bar) contain milk and the only served food on board was a ham sandwich, not even a vegetarian option available. We flew for almost 10 hours, both flight had no food for me, although you pay the same price as with any other airline flying this route. Service onboard 1/10/. Rather new airplanes but on some routes seats can‘t be reclined. Inflight entertainment only worked on one of two flights, no screens, bring your own device.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSão Paulo to Mexico City via Bogota
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I will not fly with Avianca again"

(Costa Rica)

Trip Verified | Do not fly Business Class on Avianca. Avianca is in the process of reorganization to become a low cost carrier. In spite of having paid the cost of Business Class, the only benefits were more space in old seats in poor condition, a cold ham/cheese sandwich and access to a restroom of slightly less use.  I will not fly with Avianca again. 
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBogota to San Jose via Lima
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline we have experienced"

(United Kingdom)

Trip Verified | Avianca is the worst airline we have experienced. We had two connecting flights and one was delayed and another cancelled. The delayed flight was supposed to fly at 10pm and until 11pm no one has told us that we were not going to fly on the day, we were just being kept in a very long queue. They then took us to hotels at around 1am - everyone was exhausted and the bus driver took us to a wrong hotel first. What a mess. At the hotels no one told us when we were going to fly the next day. It has been 3 months and I am still fighting with Avianca for a refund (under UK law they must compensate £520 for delayed flights). Nothing nice to say about them. Complaints handling is poor. Service is poor. They have disgusting meals on the plane and a bad selection of films.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Quito via Bogota
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst service I have received"

(United Kingdom)

Trip Verified | Flying from Bogota to London has to be some of the worst service I have received in years from Avianca. The food was off, it tasted like it was past its date and vinegarish. The food was also cold, the service was terrible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogota to London
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I am not entitled to compensation"

(United Kingdom)

Trip Verified | I got a notification 20 hours before the flight that it was going to be delayed by 10 hours so would be flying the next day at 12pm instead of the night before at 10pm. Because of this I had to pay for a night's accommodation at Heathrow Airport. I contacted the airline to ask why the flight was delayed to see if I could claim compensation for the cost of the hotel. The companies response was the reason for the delay was an external issue so I am not entitled to compensation. They then went on to explain that one of the passengers due on the flight was ill. They rearranged the whole flight because one person was ill? Complete sham of a company, who took months to get back to me. Disgraceful
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bogota
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"still no reply"

(United States)

Trip Verified | Booked this airline because it was cheap and the quickest time from San Francisco (SFO) to Costa Rica (SJO). We were supposed to arrive at 9:30 AM in December of 2022. They contacted me and said my flight was canceled but they can put me in a later flight around 11pm on the same day. I already got all the hotels and transportation booked. I requested refund but still haven't received it for almost close to a month. First they said they cannot refund to my credit card, and will have to transfer it through the bank. They requested my banking information and passport ID through email. Waited patiently for over a week, and still no reply. I contacted them on the phone today and the agent was kind enough to escalate the refund request but stated that it could take another 2-3 weeks for everything to be resolved. That will be close to a month and half since my initial request.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to San Jose via San Salvador
Date FlownOctober 2022
Value For Money 12345
no
1/10

"one of my worse experiences flying"

(United States)

Not Verified | First of all, it's impossible to accomplish anything beyond purchasing the ticket. I tried to upgrade my ticket for over a month. Everything on the website is in Spanish with no option to change the language. They charged me double the rate to check my bag. The representatives at the airport could be a lot nicer. The flight attendants were rude and on a 7 hour flight, there is no tv or entertainment. Needless to say, I will never fly this airline again. it was definitely one of my worse experiences flying and I am on my third passport so that should say a lot.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Jose to San Francisco
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer service of this airline is the worst ever"

(United States)

Not Verified | I hate wasting my time giving ugly reviews. But, this is just other people don’t waste their time with this airline. The customer service of this airline is the worst ever, when you asked to speak with a manager they say there’s no manager. I have been asking for a refund of my accidental charges for extra luggage. It was charged 3 additional times for the same thing on 6/27/2021 is a year and a half later and they still can’t fix my issue. I have them all the information they have asked (charge dates, times, bank statement, etc) but nothing.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to Guatemala
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight was cancelled without any explanation or recourse"

(France)

Trip Verified | I booked a flight from Paris to Bogota via London in September 2022. The first flight was operated by British Airways but I booked the whole trip on the Avianca website. 5 hours before my flight, I was informed that the first flight from Paris to London was cancelled, without any explanation or recourse. So I obviously couldn't take my second flight from London to Bogota. After spending all day on the phone, Avianca was unable to find me another flight and ended up telling me to take another flight myself, and that they would reimburse me for the initial flight. I was only refunded 100€ out of 500€, without any explanation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Bogota via London
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no