Avianca

✅ Trip Verified | I will never ride with this airline again. Their employees are rude, unhelpful, and don't care about assisting their customer's. We arrived at the airport 3 hours ahead of our flight and went to their front desk to check in 2.5 hours prior. We were unable to self-check in or pre-check in as their machine/system didn't like my husband's documents so we had to actually speak with someone to check in. 2.5 hours early and they told us they closed down and that they are unable to check us in. We asked what they expected us to do, and they said that it is our fault and that we are out of luck. We were provided their customer service line (which wasn't working for the first few hours even though we constantly called) and we asked for a supervisor and was denied because their supervisor is in a different part of the airport and won't do anything for us. We were told to just call the service line and that they will not help us as they walked away from us. Mind you I am not from this country and was essentially abandoned there which they again said was my fault for not coming even earlier (even though they were only there 3.5 hours ahead so only allowing a 1-hour window to get checked in. When we called, they said that we would have to pay $200 extra per ticket to rebook on a different flight since they can't verify or do anything on their end. We missed our flight and attempted to get the supervisor for the next shift (almost 4 hours later) who was barely able to get us on their next flight only because 2 of the passenger's hadn't checked in an hour prior to the flight- otherwise we were out of luck and would have missed our connecting flight with a different airline. On the phone they said that they have nothing to do with it, that they can't reimburse me later on a supervisor side of things and that they should have been there up to an hour before the flight leaves but they left 2 hours before. Other passengers ended up having to take their checked bags past security only because they were able to check in online. They were ok with me being stranded and stuck there and blamed us even though they say nothing about when the latest you can check in. On top of that you need to make sure you bring a card to purchase water, drinks, or food as they dont allow you to bring any onto the plane. The seats are small, the employees are rude and unhelpful. I would much rather spend more money in order to not have the stress or worry again then to have to have this be even a remote possibility in the future. They were overall horrible and did nothing to really fix the situation. Take my warning and don't take them unless you like being even more stressed when you fly. If I could give 0 stars for all of them I would because everything was poor, and you dont get any wifi or way to watch the in flight entertainment unless you bring your own old fashioned headphones,

✅ Trip Verified | Terrible service and worst airline company I've ever seen. No food or snacks for 5 h flight, ok, but charging for water on board. I’m 180cm, and my knees were touching front seat. At the same time my seat was not adjustable. I felt claustrophobic. Who on this earth in 2023 has such a glitchy web-site? Forget about online registration, buying extra luggage or so. Cabin crew was so rude. You still need to wear mask, but no one will tell you in advance, you will be notified right at the gate and no one cares if you don’t have one - it’s your problem. And a cherry on top - they’ve damaged my luggage and for a refund (actually i’m quite surprised they’ve answered to the claim), offered me 70 usd deposit for Avianca services. Should i accept it and just buy 23 bottles of water during my next flight? Oh, wait, there won’t be any “next flight” with Avianca.

✅ Trip Verified | They charge $80 additional for a carry-on bag. There is language in the email communication I received and on the website stating that If your carry-on is in compliance with the size restrictions, you can have it sent to the hold at no additional charge. I deliberately down-sized, and traveled with just the carry-on, and had it sent to the hold but they insisted on charging me 80.00 each way despite my protestations. When searching for flights by price, this charge is not reflected in the quote, so add another 160.00 to get your actual price. How is this not a scam? Also, they charge extra for everything.

✅ Trip Verified | The worst experience on an airline ever! Complicated and stressful experience when dropping off baggage. The mandatory self-service counters would not work. Rude and unhelpful staff on the ground. Chaotic boarding experience. The plane was dirty, tired with seats falling apart. The cabin crew were rude and miserable *he food was awful. Drinks selection very poor. Inflight entertainment broken. No Wi-Fi or internet connection. My bag was destroyed whilst in transit. Avianca accepted liability but they have refused my refund countless times - nearly 5 months have passed and still nothing! My card got charged by Avianca and I arrived at the airport with my boarding pass and I was not booked on to the flight. Avianca denied taking payment from me and they have refused to give me a refund. Because of this, I had to buy a single ticket. I have pushed Avianca about this but they do not respond to emails and they hang up the phone.

✅ Trip Verified | Flew from PEI to BOG in economy class. I booked the new Premium seat which was comfortable: the middle seat has been replaced by a central console, giving lots of space. They also have a handy tray/stand built into the back of the seat in front, on which you can rest your mobile phone while you watch movies, etc. As usual with short hop flights in Colombia, very speedy boarding, slightly delayed departure but on time arrival. Not much else to say

Not Verified | I booked a connecting flight from Vancouver to Mexico City and then San Salvador. When I went to board in Mexico city I was told I had to pay $314 for my guitar, which I have always gate checked for free for the last 10 years. Not only was I charged, but the most outrageous fee. Unbelievably poor showing by this airline. I'll never fly with them again. What a contrast to how I was treated on the first leg of my flight with Air Canada.

✅ Trip Verified | The flight experience on this flight AV121 and the return AV120 was very disappointing and reflects badly on the image of Avianca, Star Alliance and Colombia. Inappropriate main meals were served for these night flights. Breakfasts were poor, small and tasteless. The crew were unwelcoming and rushed (training needed) and did not seem interested in giving a good customer experience. The ticket cost more than other airlines on this route, and was extremely poor value for money. Seats are at an angle, and not as good a configuration as other airlines.

Not Verified | Flew San Jose-Bogota-Medellin-Cartagena on economy flights - apart from one issue with trying to pay for a seating upgrade (service centre did not respond so did it at airport) all flights were very punctual, boarding process worked so the airline delivered what was promised. Seating and service was basic economy standard with service offered even on very short Bog-Med flight. I was happy to use Avianca and would do so again.

✅ Trip Verified | This is the worst airline company I’ve ever flown with. They have an absolutely terrible menu, no reclining seats, no snacks/meals handed out for long flights and if you purchase water (or any other beverage) at your gate, they make you throw it away before boarding the plane - I guess all in the name of spending money with them instead. I flew Avianca for the first leg my first flight and unfortunately had to continue flying with them for the second part of my trip. The first flight was delayed causing us to miss our second flight and the next flight was scheduled to depart in 7 hours. Avianca in no way compensated us for this extremely terrible inconvenience. I will never fly with them again.

✅ Trip Verified | Seats are extremely uncomfortable, you have to pay for everything extra (reclining seats, water, snacks, choosing your seat). Airline oversold flight and put us on waiting list (Standby) even though we had paid very expensive ticket. They did it twice in two separate consecutive times we flew with them. They are late, you miss connections. Terrible terrible airline, I will never fly Avianca ever again. Stay away and pay extra for peace of mind and basic level customer service and respect.