✅ Trip Verified
| Bogota to Cartagena. The flight got cancelled due to "weather conditions", while we were informed, we could see the viva colombia take off to Cartagena in the Back through the nice glass of the airport. After this cancellation by higher forces, we were put on hold and finally booked to a flight 4 hours later. The flight was packed and on top we lost the business class status and had not only to travel Economy, furthermore we got a middle seat each of us, one in the left, one in the right row of the seats. When I asked for a compensation due to the loss of the status I was told that it was not possible but at the same time we would be charged an additional fee, cause the switch to another flight was considered a change of the reservation which we would need to pay for. I feel frauded, we did not even get a better meal or anything as a compensation. So we travelled economy for business class price, without being able to choose seats, sit next to each other, or even have any of the benefits other business class passengers would get on the flight. Ground personnel seemed rather helpless and overwhelmed with the situation, even unable (or unwilling) to at least provide us a contact, where we could address our claims to in the aftermath. They only advised us, to use the contact function on their webpage, which I tried, but did not function (the link was dead) Concerning the flight itself, the seats were normal, the inflight entertainment in my seat was broken. All Avianca employees were extraordinary polite and nice but in the same level overwhelmed and unable to provide useful information or solutions.