Avianca

Not Verified | From Pearson Airport when Avianca made us to pay $320 for two carry on we realized we have made big mistake with choice of airline that did not end just there, the staff were kind of sassy, rude and ignorant. The level of the rudeness was tripled in the return flight 207 to the Toronto on Feb/13/2023 they seated us in middle seat in three roles when I complained they completely ignored me. The head stewardess was so rude and ignorant beyond endurance made a quite a few people upset. I strongly recommend NOT to use Avianca airline as your way of transportation. Avianca employees make to feel like you are no body and any service one askes for it is about $$$.

✅ Trip Verified | The worst experience. I got to Bogota at 21:00 and my next fly was at 6:00 am. Everything was closed so a was unable to buy anything. I was very thirsty when a got to the aircraft I ask for water’ they charge me for the cup of water and a cup of coffee $13. “Shame on you. “A Colombian airline can’t give a cup of coffee? Where you can buy for in Colombia for less than 25 cents. Colombia is NUMBER 1 in coffee production Avianca needs competition

✅ Trip Verified | Worst service I've had. Paid an expensive fee, and got a low cost service. Ground service in Mexico was terrible. This is probably my worst trip ever.

✅ Trip Verified |I paid extra for an upgrade. They gave me a seat of 9D. I complained at the airport. They told me to file on line. I did, and was told too bad since I took the flight and will not adjust the ticket price.

✅ Trip Verified |  This trip was Lima Toronto and Toronto Lima with an stop in Bogota, the experience was just not what I expected. I purchased an economy ticket and Avianca didn’t provide me not even with a glass of water. At the time of arrival in Toronto we waited 2 hours in the airplane as saying that they don’t have any gate available and there was traffic. I know there are some changes with airlines and everything is charge now but water doesn’t cost a thing this is unacceptable and was not provided any apologies for waited so long in the airplane. It was a terrible and exhausting trip.

✅ Trip Verified | Avianca’s controversial race to the low fares bottom has also taken a hit on business class. No dedicated check in or boarding for business class in Bogotá. Complete rude-bordering-on- indifference from gate staff when I innocently asked why not. Onboard no pre flight drinks or nibbles for business, and other than dinner and mediocre breakfast staff just hid away all flight with no drinks or even water. Small touches that cost nothing but leave a mark when absent. Entertainment had limited films and TV, no music channels. Very budget affair overall - I was on miles, but for high paying pax it Makes no sense to cut back on premium classes even if economy is all low fares. Would rather take longer with better product e.g. on Iberia.

✅ Trip Verified | Unfortunately Avianca is the only airline at the moment flying from London to Colombia direct. The fares are expensive due to having the monopoly of this route. Noticed since the visa requirement for Colombians entering the UK was relaxed they increased the price. The food was really bad both ways and served cold. The USB port was broken and the toilet seat would not stay up. On board they are still enforcing wearing masks when the bulk of the airlines stopped. I really do hope another airline flies to Colombia direct from the UK.

Not Verified | Worst customer service ever. I bought a ticket for my mom, and the airline cancelled my reservation, and I never got notified, yesterday I started to do the check it process and the ticket does not exist, I called and nothing they can do, I tried to buy a new ticket which it's extremely expensive for tourist class. Their website wasn't working so they did a reservation, my mom is now in the airport trying to pay and the second booking does not exist and her flight is today. No help at all from the airline or any of their agents.

✅ Trip Verified | Avianca Airlines services are the worst. My husband and I paid for Premium Economy, with extra leg room, that was a joke, the seats are one on top of the other, my knee touched the seat in front of us, and when the passenger in front of us reclined his chair our leg were squeezed. The width of each seat is 14 1/2 inches max. I don’t know what is the deal of selling extra leg room and charged their customers more for something that is not accurate. It was a sardine can for a flight of 11 hrs. The crew members weren’t great either. There is no TV on board, expecting the passengers to watch their own electronic devices, what about older people, some aren’t technology savvy. Awful The food offered was a bread with 1 sliced of ham and 1 sliced of cheese, wasn’t free either. They sell those and even water, all that after charging one arm and a leg for the trip. My husband and I decided not to ever use Avianca again.

✅ Trip Verified | Worst airline ever! Just when you think it can’t get any worse it does. I paid for my suitcase when I purchased my ticket but because it was a little bigger they made me pay an additional fee as if it were sports equipment. I purchased water in the airport but they would not allow me to bring on plane. They don’t serve anything on the flight. Not even water, no TVs or any form of entertainment. First and last time traveling this airline. Horrible customer service!