Avianca

Not Verified | This was my first (and hopefully last) time flying with Avianca. First off, they charge you for any and every snack/beverage in-flight, even water! No matter how long the flight is (one leg of our flight was about 6 hours), they offer no complimentary refreshments. Secondly, if legroom is a concern of yours, I would aim for their highest level of seating, which they refer to as “Premium”. These are the only seats (besides the exit row seats) with the most legroom on the plane. Even their “Plus” seats don't have any extra legroom than Economy has. My boyfriend is 5’9” and his knees were uncomfortably touching the seat in front of him. Lastly, on our final leg of the journey from Bogota to JFK, they made my boyfriend place his duffel bag in the personal item size guide at the gate. When it wouldn’t fit because something was slightly (and I mean slightly because if he actually pushed down a bit on the bag it would have fit) poking out, they took us to a separate kiosk to try to make us pay $150. I ended up moving one of his items from his bag to my own, and that made it fit. To me it seemed like they wanted yet another way to make money that they’d charge $150 for a simple fix, and if I hadn’t moved his items, they would’ve actually suckered us into paying it. This was the most uncomfortable and unbelievable experience I’ve had with an airline so far. Definitely won’t be doing it again

✅ Trip Verified | This was hopefully my last (and first) time flying with this airline. I have never, ever, flown internationally with a company that offers NO free beverages, no food, even on an overnight flight of over 6 hours. If you want water, you pay. If you want to eat, there are almost no options, and guess what, you pay. That is normal on domestic flights but on international flights, unheard of. No entertainment on a 6 hour flight from Bogota to Sao Paulo. I had premium seats on one leg, selected months ago, and with an email confirmation from them. When I show up at check-in, they say there are no seats available on that class. I showed them my email confirmation, and all the lady could say is "we are in Brazil, we have no customer service here, you have to take it up with Avianca when you get home". All in all - do not fly them, unless it is absolutely the last option. Plus, it wasn't cheap either.

✅ Trip Verified | A total nightmare. Very uncomfortable seats. No food, no blankets, no screens. They charge for every single thing. They won’t even offer you a cup of water at no charge. I’m not happy with their service. For a 6 hour flight they could do better, plus their fees are ridiculous. Avianca is the new spirit but 10 times worse.

Not Verified | Worst flight ever. This trip was a nightmare from the early flight without water, coffee, food, to the very cramped seats even though we paid extra room for a "PLUS" to the flight without any type of entertainment or wifi / internet options. I've been using Avianca for more than 20 years in this type of flight and it used to be a very different story. I will never use this airline again and I'm not recommended to anyone right now!

✅ Trip Verified | This airline has all the hallmarks of an airline emerging from bankruptcy. From the no in-flight meals, to the excess fees (boarding pass fees!), to the glitchy online check-in process, all the way down to their water bottle policies. Before my flight they said the water limit is 100ml which everyone knows is basically one sip of water. Clearly this was intended to make you purchase in-flight water. So I had to throw away two entire bottles of water because of terrible corporate policies. Someone is gonna have to answer alot of questions on the day of judgment when they are asked about how much water they wasted for money. Also why do they have so many flight attendants if they aren't serving food and trying to boost revenue after emerging from bankruptcy? Classic corporate mismanagement across every level. Rock hard seats, poor technology, terrible fee policies - everything about my experience was sour.

Not Verified |  Unfortunately my experience wasn't a pleasant one. I wish it was for the amount of hours I had to spend on the plane. Anything, from water to a blanket, has a cost. No snacks,no drinks are served for free. If you buy the cheapest fare, your seat won't even recline, it wasn't mentioned online. My trip was 6 hours to Bogotà from Santiago, and a last 5 hours flight to Mexico city. Very badly organised during the embark and disembark periods, both take long time. Not recommended unless it's a really urgent flight or no better alternative.

Not Verified | Los Angeles to Bogotá business class. Seats great, catering is shameful. Tiny portion of food and water. No coffee on a Colombian airline. Crew sat at front and chatted for hours. Bathrooms uncleaned. We got there and back largely on time but really the catering manager should be ashamed. Online side of operation is glitchy and tricky. Seatbelt signs kept on for no apparent reason.

✅ Trip Verified | I used to like Avianca now it is just a disaster, the service is horrible, the attendants are rude and seems to be against the traveler, even they now don't offer anything like water and snacks the sell everything but they dont even have a complete menu to offer.

✅ Trip Verified | This was the worst experience ever. 3 hours delay. No food. No drinks. No blanket. It takes one hour to start to se the luggage come out. No explanations. No nothing and the staff just chilling all the flight .

✅ Trip Verified | Use Avianca fly from Quito to Buenos Aires and then return. The quality of seats are extremely poor for a 5-6 hours flights, in both flights our seats could not push back for sleeping and they said it is because it is in front of emergency exit row (not sure why but at least this should be mentioned when they are selling the seat), we paid for a seat which could not be pushed back down. The flight was 5-6 hours and they didn't offer anything to drink/eat, instead they were selling low quality food/drinks in the plane. That was a shame for a $900+ and 6 hours long ticket they don't offer absolutely nothing to eat/drink. This is a terrible airline, while few years before I had good experience travelling with Avianca. Will not use this airline anymore.