Asiana Airlines

Not Verified | San Francisco to Seoul. Have been flying Asiana regularly for a decade to and from Korea, and have never been disappointed. Extremely professional staff and a very pleasant in-flight atmosphere. For under $200 extra you can upgrade to premium economy, which provides a seat in one of the first 5 rows and significant additional leg room. Can't stress enough how friendly and, above all, professional the staff (both check-in and in-flight) have always been.

✅ Trip Verified | Chitose to Jakarta via Incheon. The airline refuse to take 1 luggage for 2 people because it is several kgs overweight. Instead they charge passenger. Im disappointed at this airline. The food is so so, flight cabin is so so.

✅ Trip Verified | Osaka to London via Seoul. It’s impossible to find fault with Asiana. Both outbound and inbound flights were great. Seat width and pitch probably the best I’ve experienced in economy in last 5 years. Food delivered with metal cutlery, food choices great, service impressive. All 4 flights arrived earlier than scheduled. Transfers in Seoul Incheon incredibly efficient. Why on earth can other airlines not operate like Asiana?

✅ Trip Verified | Osaka to London via Seoul. First time to fly Asiana Airline, although I had heard good things about it. Flight was almost impeccable: Osaka to Seoul and Seoul to London arrivals were on time, was confirmed my pre-selected aisle seats as well as vegetarian meals (which were served very quickly). Flight attendants were kind and professional, airplane was clean, with multiple lavatories for a comfortable flights for everyone (no lengthy queues). Other small and positive details: flight to London, slippers for all passengers in economy were provided, as well as air combs and moisturizer in lavatories. The vegetarian meals were actually and surprisingly very good (the bread was not though), and between the two meals there were additional snacks. Both flights had plenty of space for hand luggage. Only negative note: movie selection was rather small with almost non-existent European movie category but at least there were some good Korean options - which was nice for a change from the usual Hollywood only options. All in all, recommend.

✅ Trip Verified | Bangkok to Los Angeles via Seoul. Asiana is great! Food is brilliant. Service is excellent. The staff are very polite and helpful from ground staff to cabin crews. No attitude. I would definitely fly with them again.

✅ Trip Verified | Sydney to Seoul Incheon. Excellent attentive service from cabin crew, better than most other Asian carriers including Thai Airways. Good food and beverage, an enjoyable sandwich offered mid-flight. Flight crew and cabin staff very big on safety during turbulence. Cushioned seats good for economy seating. Cabin clean, toilets better hygiene and appearance than Qantas business A380. Airline departed late due to busy takeoff traffic Sydney however, arrived on time at Incheon. A great airline I did code shared with Qantas to Seoul Incheon, Asiana part of Star Alliance would rate them a 5-star airline.

✅ Trip Verified | New York to Manila via Incheon. First time flying with Asiana Airlines and the service is really good. Flight attendant is helpful. Food is delicious and there's enough legroom. Inflight entertainment is good. Although flight is delay for 30 minutes. I will definitely fly again with Asiana Airlines on my next flight. I have a suggestion that they provide free shuttle to their passengers from New Jersey it will be a big help just like other airline did.

✅ Trip Verified | Singapore to Seoul. My wife and I were travelling with our 8-month-old baby. During online check-in for SIN-ICN, it appeared that there was no way to request for a bulkhead seat, hence we decided to request over the counter. Unfortunately, the bulkhead seat was unavailable, but the gate agent was kind enough to allocate an empty seat, allowing us 3 seats across. Appreciated the gesture very much. She also mentioned that on the return trip from Seoul, a note would be made to the airline to allow for a bulkhead seat. Sadly, during check-in over the counter, it seemed that the request was not processed by the airline and no effort was made to salvage the situation. Instead, the gate agent told us to pay extra for a bulkhead seat which was in the forward economy cabin (there are two economy cabins; forward required payment, back did not require payment). We were shocked to know of such a practice - trying to squeeze every dollar out of passengers, what more passengers who have paid a premium over a low-cost carrier. A complete lack of empathy. No infant seat belt issued on both flights. Limited in-flight entertainment (more like a 3 or 4-star airline standard). New A350 aircraft. On time departure and arrival. Asiana does not deserve the 5-star airline rating. Not recommended to fly unless the price is on par with other 4-star airlines. You are better off with flying on 5-star airlines like Singapore Airlines, ANA or Qatar Airways.

✅ Trip Verified | Ho Chi Minh City to Seoul. Asiana Airlines is the third 5-Star airline that I have travelled (after Eva Air and ANA). It is clear that Asian's airlines are better than others. Cabin crews were very kind, skilled and the meal was very good. Asiana deserves to be rated 5-Star.

✅ Trip Verified | Such a 5 star experience with Asiana Airlines! OZ from SGN-ICN. Everything is good, professional and spotless. The ticket is quite expensive but worth it. Will fly this again for sure. Good meal and In-flight entertainment.