Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 512 reviews
8/10
5 star Skytrax Rating
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7/10

"Asiana is a good airline"

(Turkey)

Trip Verified | Boarding processes at both Sydney and Seoul were smooth and on time. The A350 plane from Sydney to Seoul was new and comfortable, the B777 aircraft from Seoul to Istanbul was pretty old. The in-flight entertainment was outdated, with small screens and no on-demand video system. The meals served on both flights were ordinary, with tasteless salads and sweets. Less spicy Western alternatives would be appreciated. There was an issue with special meal ordering on the Asiana website. The cabin crew were attentive and polite, and seats on both flights were comfortable. Overall Asiana is a good airline but should improve the entertainment system and inflight meals.
AircraftA350 / Boeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Istanbul via Seoul
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"My only concern was the food service"

(Sweden)

Trip Verified | On time departure from Seoul. The aircraft looked really old but reasonably clean. Cabin crew seemed to be nice and polite. My only concern was the food service. Never experienced such rushed service although there was a lot of time. I was only halfway with the starter when they served tea and coffee. I wanted to finish the meal first but they didn’t come around a second time. Mixed feelings.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSeoul to Taipei City
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"website is useless"

(Japan)

Not Verified | The website is useless and their reservations hotline recommended Expedia. Trying to book flights to Europe from Japan, no credit card works. Ended up having to call them and troubleshoot for 20 minutes, had to redo registration and then not include mileage number to finally get it to work
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFukuoka to Frankfurt via Incheon
Date FlownOctober 2022
Value For Money 12345
no
10/10

Asiana Airlines customer review

(Germany)

Trip Verified | While in Europe you only get a free seat and a shabby lunch set on short and medium-haul routes, at Asiana the business customer gets a top-quality product on a flight from Korea to Japan. Add to this that the departure times are on time, the service is first class and the staff is professional and friendly. For this you pay about the same price as with a European airline.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSoul to Tokyo
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"reassess their baggage policy"

(Australia)

Trip Verified | I recently flew with Asiana Airlines from Almaty to Sydney with my two young pre-school children. We arrived slightly late to the flight. Two of our check-in bags were slightly over the standard weight limit of 23 kilograms. Asiana Airlines insisted that we either repack our bags to fit within the 23-kilogram limit or pay a significant fee for the excess weight. I requested an exception to be made based on our circumstances. The regional manager exhibited rudeness and a lack of understanding. This service was not only disappointing but also added unnecessary stress to an already challenging experience. I urge Asiana Airlines to reassess their baggage policy to allow for reasonable flexibility.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAlmaty to Sydney via Seoul
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Excellent customer service"

(United Kingdom)

Trip Verified | Best airline I've had the pleasure to fly with. Positives: Excellent customer service. Comfortable seats. Both the flight to Seoul from London and the flight to Tokyo from Seoul. Good quality amenities. Clean and well stocked rest rooms. Decent size too. Good food. Good lounges. Organised. Negatives: Cabin temperature was very warm. Prevented me from sleeping.
AircraftA350 / A330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to Tokyo via Seoul
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Food onboard was excellent"

(Thailand)

Trip Verified | The first 10 rows of economy during the booking process. This was available after check in opened. Check in at Honolulu was quick and easy. One annoying thing is that they call their second-lowest frequent flier tier "Gold" which confuses me because I am Star Alliance gold, and some of the gate agents directed me to the wrong line for boarding, and almost tagged my luggage with lower priority. They directed passengers at Honolulu to use the United Club, but I decided to detour to the other side of the airport and use the ANA lounge. Boarding was orderly, and I was given a warm welcome on all flights. Asiana also hands out slippers and a toothbrush kit on their long haul flights. The legroom at 33" was great, but the pictures online showed that they have footrests on the 777, but on both of my flights, they did not. The A380 had footrests installed, which added greatly to the comfort. The seats were a bit solid, but not too bad. Food onboard was excellent, on the Honolulu to Seoul flight, there was a full lunch after takeoff, a ham and cheese sandwich halfway through the flight, and another full hot meal prior to landing. The Seoul to Bangkok flight left quite late, and dinner was served, and I had the Bibimbap. The presentation was exceptional for this dish, the bowl was made out of fine bone China. All food served was absolutely delicious. The only two criticisms I have would be that they should serve meals with a bottle of water, and the cups for drinks are tiny. The service from the flight attendants was absolutely faultless. They were all genuinely nice and friendly, and were all highly professional. There was a small language barrier when the flight attendant didn't understand my request for a bloody mary - she bought me half a glass full of vodka and another full glass of tomato juice. The entertainment selection had nothing I wanted to watch. Asiana Business class lounge in Seoul isn't too bad, there is a selection of hot food, salad, instant noodles and a bar area. I was slightly disappointed that there wasn't any sweet pastries or cakes offered, there were croissants, sliced bread and rolls but nothing sweet. The rest of the lounge is pretty good, a good choice of seating, an abundance of power outlets and clean bathrooms, but the only thing missing is Wifi but Incheon Airport has some of the fastest free wifi so I just used that instead. Asiana Airlines has a good offering, but I would say they have room to improve, especially since the improvements are just some minor things such as providing napkins and water bottles to passengers.
AircraftBoeing 777-200ER Airbus A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIncheon to Honolulu
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"outstanding service"

(Singapore)

Trip Verified | I booked a weekend flight with Asiana Airlines from Singapore to Seoul, South Korea in early April 2023. I was due to attend a weekend event in Seoul but unfortunately the event had to be postponed 5 days before the date due to an unforeseen event. A fire broke out at the event venue parking. Upon knowing this, I called the Asiana Customer Service hotline. Sean attended to my call and I explained the situation to him. He understood that this was beyond my control and agreed to give a full refund. I received the full refund receipt after our call ended. The interaction was efficient, fuss-free and simply outstanding. It was also very easy to get hold of the customer service rep without long waiting time. Asiana truly exceeded all my expectations. Because of this outstanding service, I hope to be able to fly with Asiana Airlines for my future trips! Thanks Asiana!!!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Seoul
Date FlownApril 2023
Ground Service 12345
Value For Money 12345
yes
10/10

"Crew was very friendly"

(Greece)

Trip Verified | Boarding was on time on an A330 in a good condition and clean. There was IFE and inflight service was great, hot-meal in such a short flight. Crew was very friendly. Seat was comfortable and leg room was good.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul to Osaka
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"In Flight Service was exceptional"

(Greece)

Trip Verified | Great experience. A350 clean and in good condition, welcome was friendly and tentative even cabin was full. Departure on time, captain welcomed us and explains the route till the destination. IFE was OK, limited to my taste of movies. I managed to find 2 movies to keep me busy. In Flight Service was exceptional, I had ordered Western menu. Everything was perfect and tasty. Obstacle they do not offer pajamas. You can have WiFi connection but you have to pay even if you are in Business Class.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteFrankfurt to Seoul
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes