Asiana Airlines

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 45 reviews
5/10
5 star Skytrax Rating
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3/10

"appalling state of food options"

(South Korea)

Trip Verified | Used this lounge as Emirates uses this lounge service at ICN. An appalling state of food options and customers in the lounge are having instant ramen noodle . Bar and beverage options are a bit better though.
Lounge NameAsiana Lounge West
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Date VisitApril 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"quite underwhelming related to food"

(Indonesia)

Trip Verified | As Gold Member Star Alliance I was granted entrance, so I won’t complain too much. It is a very nice looking lounge, but quite underwhelming related to food selection. Alcoholic drinks selection is quite modest too, but as it was morning I enjoyed some coffee (which was ok). What is offered is a bit disappointing considering Seoul Incheon Airport is Asiana’s home base. One thing was really excellent: their shower facilities! Clean, relatively spacious and comfortable with all amenities one needs.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"Food is okay"

(United States)

Trip Verified | Seats are comfortable. The reclined seats are limited though. Food is okay, they don't serve hot soup but sandwiches are good. The drinks are accessible especially the alcoholic ones. The toilets are clean.
Lounge NameBusiness Lounge
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Date VisitApril 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"poorly designed and regulated"

(United States)

Not Verified | The lounge area is huge but poorly designed and regulated. We all love enough space to stretch out and feel comfortable. However, this space is just not good. In cubby style areas 1 person takes up space that 5-6 could easily enjoy. Then the chairs are taken up and the only place left is the floor or hardwood benches - it would go a long way to have these areas monitored and kept the interest of the many in consideration.
AirportSeoul Incheon Airport
Type Of LoungeMembers
Date VisitJanuary 2019
Comfort 12345
Cleanliness 12345
no
7/10

"Perfect for an hour visit"

(United Kingdom)

Trip Verified | Asiana Airlines use the Thai Airways lounge at Phuket airport. It's the smallest lounge I've ever been to. It could not hold more than 50 people at a guess, which is why I suppose the information says that should it be busy, you may have to queue up and wait your turn. It felt more like a domestic airport lounge. It's obviously not meant for long layovers. However, small though it is, it was one lovely little place. The design, colours, decor and mood lighting were just beautiful. The magenta orchids spread around also blended nicely with That Airways colour scheme. There were USB ports at every seat and connecting to the Internet was swift. There was no extensive dining, just fresh finger food. They did have hot Shrimp Congee which was delicious, and I had to resist a third helping as dinner would be served on my flight. Similarly, no wines or spirits, only soft drinks and beer. The staff were extremely friendly, chatty and happy to serve drinks at your seat. Perfect for an hour visit.
Lounge NameRoyal Orchid Lounge
AirportPhuket Airport
Type Of LoungeBusiness Class
Date VisitOctober 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"a little disappointed"

(United Kingdom)

Trip Verified | Incheon International Airport Terminal 1 - I found two lounges located at different areas of the terminal, both which I visited on my outbound and return flights. My expectations were high, although a little disappointed. On the positive side, the lounges were large, with good comfortable furnishings. I only had to wait 10 minutes for a shower going out and no waiting at all during transit. Very clean and the staff were constantly tidying up the areas. One lounge had rest areas, but were all occupied. The other had cosy semi private cubicles you can stretch out on, and with views towards the runway, which was excellent. As I had a very long layover, I spent most of my time moving from one area to another. But dining was not enjoyable. The food was absolutely bland and an inadequate selection. There were tiny portions of finger food and very meagre hot (rather warm) items, and a chef that prepared Pasta for you! I was hoping for some delicious Korean dishes, but not so. And Asiana, please don't offer cheap peanuts as a snack with drinks. It should be Cashews and Almonds for a high end airline. However, I did enjoy my stay, it's just that I felt this airline could have provided more in terms of cuisine.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Date VisitOctober 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"over-crowded at peak times"

(Germany)

Trip Verified | Pretty big lounge with two compartments. Both of them are quite spacious and big offering additional working desks, massage stool corners and showers. Nevertheless the lounge is over-crowded at peak times, since the lounge is open for quite all business travellers regardless their airlines. The lounge is not exclusive for star alliance. Food offering is more then average but not top excellent.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Date VisitMay 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"will recommend this lounge"

(United States)

Verified Review | Well recommended, The shower room is clean, the toilet is ok, the seating is great and very comfortable. My kids sleep for 4 hours in sofa, The food is excellent, morning breakfast served around 7 am, lots of choices of hard liquor. I will recommend this lounge.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Date VisitAugust 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"lounge was spacious and comfortable"

(Australia)

Verified Review | I had a very long transit in Seoul and spent the day in the lounge. The lounge was spacious and comfortable, the range and quality of the food was good. WiFi worked well and I managed to achieve what I wanted to do. There were quiet areas and while a little busy at times managed the number of people who visited well. Late in the afternoon I had a shower to freshen up for the flight to Almaty. The shower and the toilets were very clean.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Date VisitMay 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"lounge is not worth visiting"

(United States)

We arrived at Seoul Incheon in the early morning hours with a six year old who had slept just a couple hours facing an 11 hour layover. We headed to Asiana Airlines business class lounge to rest. Unfortunately, there is nothing in the lounge except sitting chairs and fairly uncomfortable ones at that. I asked the attendant if there was somewhere to sleep and was told no. So, my son and I slept on the filthy floor for a couple hours, and my husband did not sleep at all. I then left the lounge and discovered there are these awesome rest and relax free sleeping areas in the terminal that look incredibly comfortable. I was really disappointed that we did not just use those - which are accessible and free to all travelers. It seems really weird that Asiana's business class lounge would offer its travelers a worse experience than that available to all other travelers. They should replace half the chairs with the same sleeper seats that are available elsewhere in the airport. The food was not good either - a salad bar, toast, cereal, nuts, a couple juices. The shower rooms were nice a but those too are available to all travelers in this airport, so the lounge is not even worth visiting except maybe to grab a drink.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Date VisitDecember 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1 to 10 of 45 Reviews