Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 513 reviews
8/10
5 star Skytrax Rating
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10/10

"In Flight Service was exceptional"

(Greece)

Trip Verified | Great experience. A350 clean and in good condition, welcome was friendly and tentative even cabin was full. Departure on time, captain welcomed us and explains the route till the destination. IFE was OK, limited to my taste of movies. I managed to find 2 movies to keep me busy. In Flight Service was exceptional, I had ordered Western menu. Everything was perfect and tasty. Obstacle they do not offer pajamas. You can have WiFi connection but you have to pay even if you are in Business Class.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteFrankfurt to Seoul
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"the best experience"

(United States)

Trip Verified | This is one of the best experience in my life. I have flew long international flight many times all over the world. Out of these, this one is memorable. Though, I have flown Sydney to Texas in many airlines, Asiana provided the best hospitality, foods and beverages, drinks, tea and coffee, information, and announcement. Flight attendances were like models of k-pop. I observed every aspects of the journey very curiously and found sweet. Only the lacking thing was the language (English), but was understandable. Though it was a very long flight from Sydney to Incheon and Incheon to San Francisco was astoundingly sweet. The whole team, please keep up the good work.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to San Francisco via Seoul
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"her feet were on my side moving"

(United States)

Trip Verified | On my flight from Incheon to Los Angeles the woman next to me laid down on the 2 seats since the husband took other seat that’s empty, her feet were on my side moving and putting it up. I have put the blanket and pillow on my side but she moves a lot and it’s crawling on my side. Finally I called the flight attendant to show her and she tried pushing her feet but it keeps moving to me still, I can’t get any sleep so I asked the attendant if I can sit elsewhere till it’s time to land. I love flying Asiana, but maybe next time have to change airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIncheon to Los Angeles
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"crew was the real positive"

(United States)

Not Verified | Overall experience on Asiana was not great. The attentiveness and friendliness of the flight attendants and crew was the real positive. The plane was old, business class seats were uncomfortable and too short. Food was just ok. The flight itself was one of the bumpiest I've been on.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIncheon to Los Angeles
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no excuse for not handling my requests"

(United Kingdom)

Trip Verified | Onward flight time in April 2023 changed so connection with same airline no longer viable (connection now leaving before inbound arrives). Airline did not recognise this, although 1st leg booked on same ticket with same airline. Impossible to contact airline, twice got through to English option at head sales office in Korea after long wait, no one spoke English. No option to change online, without cancelling ticket and rebooking. No sales office in UK on website, found a telephone line for UK sales office, just an answer phone, no one responded to message I left. Booked original ticket through the Asiana website, so no excuse for them not handling my requests.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOsaka to London via Seoul
Date FlownFebruary 2023
Ground Service 12345
Value For Money 12345
no
6/10

"Staff good"

(China)

Trip Verified | Even older plane than on the way out, still not lie flat bed. Staff good, provided sandwich and drink very fast. Lounge at Almaty poor, no alcohol for Asiana.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAlmaty to Seoul
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Asiana has changed"

(China)

Trip Verified | Well its been many years since I left China due to covid. Asiana has changed, not as good, oldish 330, meals very average as was the wine. No hot towels, poor entertainment. Flight fairly empty, nearly 7 hours flight time. Seats do not lie flat. Staff were good though.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSeoul to Almaty
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"They forgot to serve my bread"

(South Korea)

Trip Verified | The passenger experience has worsened beyond imagination. Even though I was being seated in Business, had little expectation for Asiana's product as their fleet is aging without much refurbishment, but now it seems that the flight crew is losing it. They forgot to serve my bread until the end of the meal in Business Class.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSingapore to Seoul
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"left with no baggage for five days"

(United Kingdom)

Trip Verified | Awful experience. Asiana are very impossible to contact regarding customer service. On our way to Australia, our luggage was lost. We were visiting for a wedding, attending two days after our arrival. We were left with no contact, updates or baggage for five days. We were forced to replace necessary items, of which the cost was significant due to the nature of the trip. Asiana have offered to compensate $150 AUD. This is absolutely atrocious. We were left with no baggage for five days (half of our trip) and to top it off, baggage was lost on our return, I have yet been able to make contact with anyone from Asiana and it has been two full days. They would be great to fly with if everything goes exactly to plan. I will never risk flying with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Sydney via Seoul
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"The service was great"

(United States)

Trip Verified | The service was great, especially the flight crews. However, I cannot say anything nice about the service for the check in. Was super rude and condescending. At both incidents. At the SFO Airport Check in I was told to get out of the Business Line and que up in the Economy line. And when in Korean Airport, I Asked the Asiana Crew at gate 12. Where is the East Lounge was. I was told to go sit down, there is no Lounge for Economy Flyers.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSan Francisco to Ho Chi Minh City via Seoul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes