Asiana Airlines

Not Verified | In the span of two days, my flights were rescheduled twice, resulting in over $600 in additional transportation and accommodation expenses. Despite the disruptions being the airline’s fault, no compensation or adequate assistance was provided. The second rescheduling occurred due to overbooking, an issue unrelated to weather conditions. I spent hours at the airport both days, only to be abandoned mid-conversation by staff. After waiting over an hour to speak with a manager, no one accepted responsibility. Instead, I was told to be grateful that they covered the new flight, disregarding the fact that I had already paid for the original flight and they were obligated to rebook me or provide a refund. I was unable to select a vegetarian meal preference during booking or online check-in. Customer service advised me to address this at the counter, but I was told it was too late to make any changes when I arrived, even though the flight was still hours away from departure.

✅ Trip Verified | The short one hour flight from FUK to ICN was operated by an old A330 with angled flat seats. As the flight was short, lunch service began shortly after takeoff off - a panini sandwich. When I finished the meal, it was time to land. The second leg of the journey from ICN to SIN was operated by a newer 4 year old A350. The seat on the A350 was more modern and fully flat. There were 2 choices for dinner - a Western selection of steak and a Korean selection of beef ssambap. I chose the latter. The taste was delicious and the meal service ended with coffee or tea. I went with ginseng tea. The cabin attendants were friendly and polite in their service. The cabin manager introduced herself to each business class passenger prior to takeoff. The drawbacks of the hard product was that there was no storage compartment - only a small recess to put your cellphone. I felt that the rack containing the inflight shopping catalogue could have been put to better use by installing a small storage compartment. Entertainment was limited compared to SQ and BR. No preflight drink was offered unlike on other airlines. In summary, Asiana is an above average airline but not the best - service is excellent but tHe hard product could be improved.

✅ Trip Verified |   Boeing 777 HNL-ICN not too bad for comfort with 3x3x3 seating, two meals and a snack but strange menu choices. Steak and potatoes with a side of cold cuts and cheese in a roll. ICN-BKK on a well worn A330 and an entertainment system that belongs in a museum. The price paid did not compensate for the product. Also what's with the brown uniform the cabin crew have to endure?

✅ Trip Verified | In this month, I flew from Bangkok to Incheon with Thai and return with Asiana, and there is a striking difference. Compared to Thai in business class, Asiana's performance was poor: no welcome drink no amenity kit (just slippers and wet tissues) very bad entertainment system (old fashioned controller, small screen, bad picture and no noise cancelling earphones, with limited amounts of movies). Meals are ok, but I was served 3 times the same cheese platter, limited selection of wines no digestive offered water bottles were not put at disposal on the seats Service was good and efficient and friendly, but this does not compensate for the rest.

✅ Trip Verified | It was my first time to fly with Asiana Airline. Service is world class, check in counter staff are super friendly. Flight crew are very friendly, excellent service, always there on call, you press button and the air hostess is there. Always smiling. Food was beyond and above the first class standard. I flew Sydney to New York via Incheon Seoul, all flights had the same standard. Desk crew in JFK New York was just as friendly. I give Asiana Airline for punctuality, on time arrival and departure 10/10 . I give them 10/10 for flight crew, I give them 10/10 for food quality .

✅ Trip Verified | I just experienced Asiana Airlines. Business class food delicious, flight attendants good service. I give 4 stars because flight is delay 57 minutes and does not have wi-Fi

✅ Trip Verified | I do not recommend this airline. We are currently stuck for 24 hours in Korea, cannot leave the airport, no access to their lounge, due to their failed scheduling. Our outbound flight (ICN-CNX)was changed to depart 30 minutes earlier than scheduled 2 days ago. Then our first flight (JFK-ICN) was delayed by 45 minutes the day before departure. Then on the actual day of departure it was delayed another 1 hour 20 minutes, making it impossible to meet the connection. When this was brought to the attention of the JFK staff their reply was, "nothing we can do" when in fact they hade several reroute choices for JFK-CNX available. We were told to get on a flight knowing we would never make our connection! They will not consider using other airlines to complete our travel, will not consider a ICN-BKK-ICN option, and told us, a family of four, to sleep in in the airport for 24 hours and try again tomorrow.

✅ Trip Verified | When I got to Clark Airport, I asked for an aisle seat near the restroom. I am disabled with mobility problems. The staff assigned me close to the front of the aircraft. I needed to go to the restroom but was stopped and told to walk to the end of the aircraft. I tried to explain to the stewardess that I was placed close to the restroom for my medical needs. The pilot came and told me I will be taken out of the plane. I had no recourse but went to the end of the plane. I asked for a wheelchair to pick me up. I wouldn’t have minded if the airport staff was told I couldn’t use the business class restroom and then move me to the economy class restroom from the beginning. I’ve used Asiana Airlines several times, a gold member and with this incident, I’m not sure I want to use this airline.

✅ Trip Verified | One of the most uncomfortable flights I’ve been on. The plane is old, out of the late 90s. The TV is small, old and square-shaped, it still uses the wired control from the side of the seat, and you have to select a channel which plays only one movie. The flight was so hot that it was impossible to sleep or even nap. I brought it to the attention of the cabin crew twice but nothing came of it. The air conditioning was coming from the middle, so those of us by the window were not getting any air. Very uncomfortable and not worth the price for a full-service airline.

✅ Trip Verified |   Amazing service on this airline and consistently great as we flew a few times with them. On time check in, precision boarding and very friendly through out the whole trip even when it gets bumpy. We will fly with Asiana Airlines again as this was the best service compared to Qantas, Emirates, Air France and SAS that we also used. Thank you so much for looking after us on board.