Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 512 reviews
8/10
5 star Skytrax Rating
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1/10

"The flight was so hot"

(Philippines)

Trip Verified | One of the most uncomfortable flights I’ve been on. The plane is old, out of the late 90s. The TV is small, old and square-shaped, it still uses the wired control from the side of the seat, and you have to select a channel which plays only one movie. The flight was so hot that it was impossible to sleep or even nap. I brought it to the attention of the cabin crew twice but nothing came of it. The air conditioning was coming from the middle, so those of us by the window were not getting any air. Very uncomfortable and not worth the price for a full-service airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSeoul Incheon to Manila
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Amazing service on this airline"

(New Zealand)

Trip Verified |   Amazing service on this airline and consistently great as we flew a few times with them. On time check in, precision boarding and very friendly through out the whole trip even when it gets bumpy. We will fly with Asiana Airlines again as this was the best service compared to Qantas, Emirates, Air France and SAS that we also used. Thank you so much for looking after us on board.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteIncheon to Sydney
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"cancelled our flights"

(United Kingdom)

Not Verified | I’m devastated. We booked our flights to Japan with Asiana Airlines 11 months ago, via Booking.com. Now 4 weeks from our holiday of a lifetime, the airline has changed its schedule and cancelled our flights offering a refund. Their schedule change meant there was not enough time to make the connecting flight home. Despite running multiple flights on the route between Japan and London, we’re told there are no seats available for same dates. We were offered one flight 4 days later for an extra £600. We’re now left frantically trying to find flights we can afford that work with our hotel bookings.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Osaka via Seoul
Date FlownMarch 2024
Value For Money 12345
no
7/10

“best part was the price”

(United States)

Not Verified | Decent seats, okay food, friendly crew, however the best part was the price. Incheon airport is a nice airport to transit at. Overnight flight, easy to sleep.
AircraftBoeing 777-200ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIncheon to Seattle
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Professional and efficient staff"

(United States)

Trip Verified | Professional and efficient staff, although I have seen more friendly ones at other airlines. On time. Competitive pricing. Seat layout and equipment are old, there is limited storage area, one single UBS port, and old style corded seat control pad. Screens are so dim that it hurts my eyes to watch movies. Seat separator between the middle seats in business class is requires manual pull up and push down. My flight schedule was changed 3 times, each time they left a message for me to call back; however the wait time was super long (at least 30 minutes), and there were times the greeting message was simply “please call back at a later time”. No free Wi-Fi onboard. Other non-stop carriers from TPE to LAX offer free Wi-Fi for business class passengers. I ordered Korean style meals, although it was OK, it lacked the rich taste I would expect. I think this is fair, but it is not a 5-star experience.
AircraftBoeing 777 / A350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTaipei to Los Angeles via Incheon
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"easy 10/10 for Asiana"

(Australia)

Not Verified | An easy 10/10 for Asiana. Fast check in and boarding, really professional and polite cabin crew and check in staff. Planes were clean, spacious and the food was great. So glad we chose Asiana over Malaysia or brutal Qantas. Asiana puts many other airlines to shame in our opinion. The best part was the service and cabin crew, best we’ve probably ever seen, including Singapore and ANA which are also great.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo to Sydney via Seoul
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

“asked for vegetarian snacks"

(Japan)

Trip Verified | This flight was unsatisfactory due to the lack of vegetarian food and the crew's handling of the situation. About four hours after the first meal had been served, the crew came round giving out snacks. I had booked a vegetarian meal and asked for vegetarian snacks. I was told that there weren't any. When I explained that I had booked vegetarian food, I was told that it did not extend to snacks. This seems very unfair to me. I explained that I was hungry and didn't really feel I could wait for two hours until the next meal. I was told that I should have brought my own food and they had nothing to give me. In the end, a crew member said that if I wanted, she would give me the vegetarian portions of her meal and go hungry. Another crew member told me that I had made her feel bad by complaining about the poor food service. I felt unfairly treated.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeoul to London
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Long Live Asiana Airlines"

(Thailand)

Trip Verified | The highest compliment I have ever given to any airline staff: I have flown millions of miles in almost half a century, and none are as competent, professional, kind, and most of all, helpful with a warm smile like the Air Hostesses Ms. Jun and Ms Park today. My heart is filled with gratitude to them and Asiana Airlines. And by the way, Asiana serves the most amazingly fresh and tasteful meals I have ever had in the air. Long Live Asiana Airlines
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Seoul Incheon
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

“service on board is fantastic”

(United Kingdom)

Trip Verified | I cannot praise this airline enough. The service on board is fantastic. The crew cannot do enough for you. The food is like dining in a 5 star restaurant! We had a six course meal for lunch including soup! Everything about Asiana was great. The only minor grip is that the IFE could be better. Very limited choice. If they can expand that then they are definitely a winning airline.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSeoul to London Heathrow
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I was very impressed"

(South Korea)

Not Verified | I always enjoyed flying this airline. What really stood out for me is the service. The cabin crew were going around to check if everything was fine and they were so friendly. I pre-ordered a seafood meal and to be honest, it was pretty delicious. Also, the seat was comfortable with plenty of legroom and width. Overall, I was very impressed.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChitose to seoul Incheon
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes