Asiana Airlines

✅ Trip Verified | Seoul to Hồ Chí Minh with Asiana Airlines. Overall excellent flight. Cabin crews were extremely friendly, professional and really cared about you. The food (Korean mixed rice) was very tasty. This is the 6th time I have flown with Asiana Airlines and I will always support this carrier.

✅ Trip Verified | Manila to Chicago via Seoul. Ground crew in Manila are approachable and knowledgeable. The flight crew from Seoul to Chicago are efficient but I noticed that they don't often serve juices/drinks during the midflight especially when the lights are dimmed. You need to call their attention if you need drinks.

✅ Trip Verified | Seoul to Singapore. I am appalled that with a 2 year old daughter we were not given the priority to board first. This resulted us bashing through the seats with passengers already settled down, especially those by the aisles as my belongings might have hit you while I navigated through the chaotic cabin. I sincerely apologised for the unwanted encounter.

✅ Trip Verified | Seoul to Beijing. Disappointing flight crew. Very nice but not assertive in getting bags in the overhead. They would repeatedly allow passengers who objected to bags being reorganize prevail causing our already late flight to be further delayed.

✅ Trip Verified | Kansai to London via Incheon. Disgraceful bag drop scenes at Kansai airport, even having checked-in online and printed our boarding passes - 50 minute queue with only four bag-drop desks open for two flights. New, quiet aircraft with comfortable seats. Service adequate, food poor. No alcohol on first flight from KIX-ICN, only offered one glass of wine on the flight from Incheon to London. Entertainment system quite good with some good recent films. Smooth bag drop at Heathrow T2 for return journey. Same issues with food and alcohol. All flights landed more or less on time.

✅ Trip Verified | I actually cannot review the flight because I did have to cancel my ticket but I had such an amazing experience with their customer service I had to review them. Also I immediately booked a new flight through them so I can update this next month when I do fly. I am not sure if this is the best airline or I was given special treatment because of my situation. Although, this must happen to people all the time. The trip I was planning for a year was ripped away from me the weekend before I leave. I was devastated. Asiana really tried to work with us to change our plans but still leave the same time we were supposed to (although that fell through to, you need a permit for specific medications) long story short I had to cancel all together. They say refunds take 2-4 weeks and I needed the money to book new tickets so I was really hoping it would come in two weeks but it came in 1! They were just nothing but nice and helpful. No crazy fees or anything. I truly love this airline! I felt the really cared for me or at least about my experience with them.

✅ Trip Verified | Great experience from start to finish. Check-in agent very polite and efficient. Priority given for security checks. They use the Air New Zealand lounge, great one with lots of food and beverage choices, great seating spaces. Boarding a bit late due to weather conditions at SYD airport. Once on board the A380 feels spacious and very comfy. FA's are great, they give a superb infligth experience. The only thing that needs to be improved is the IFE, not a big selection of movies. Food and wine selection great for business class. The korean meal experience, if you choose to try it, is really good. Seat comfy and lots of space around. Overall a great experience and got in a taxi short 30 mins after arrival.

✅ Trip Verified | Seoul to Jakarta. Quite attentive service, One of the friendliest and most courteous stewardesses. Plane seemed a bit old. Their screen is old and definitely need upgrade. Food quality is amazing.

✅ Trip Verified | Hong Kong to Incheon. I have been a loyal Diamond member of Asiana Airlines for many years. I believe Asiana's strategy was to sell front and exit row to compete with rising LLCs. This time, I travelled with my wife and my 9 month old daughter. The 3 of us are already registered as family members. When we arrived at Hong Kong airport counter, the ground staff gave us the middle row about 6-7 rows from the front. I asked if we could get the front row with bassinet seat, but the staff says the seats are for sale, and the staff was kind enough to share that no one paid extra to get the front row and unless I pay extra for it, the plane will fly with the front row empty. As the staff said, the plane took off with the front row empty. We asked the flight crews if we could move to the front row, but they said they couldn't help due to the internal policy. When I landed, I called the customer service asking to speak to the person in charge. Apparently, there is no channel to speak to the responsible person directly. I can only fill in the "Customer's Voice" page on the website - which I have done a few times prior to this incident, but emails that seem auto-generated were returned to my inbox. Asiana seems intentional with shutting down communication channels with the customers as they know there will be frequent complaints from loyalty customers as they lowered their service quality.

✅ Trip Verified | Sydney to London return via Seoul over the Christmas period. Outbound flight into Seoul does not connect to London, meaning an overnight stay is required. We made a two night city break of it. All four flights were on time. Good standard of customer service throughout flights and meals were acceptable. Seats reasonably comfortable with plenty of legroom (I am over 6 foot). Quite a limited selection of IFE movies and music (do these things really cost airlines so much?!). A380 and A350 aircraft were both modern, especially the A350. Website and online check-in not very user-friendly.