"Cabin Service good"
C Meares (China)
✅ Trip Verified | Dalian to Bangkok via Seoul. On both flights, service was good, quiet in Business to Seoul, but fairly full to Bangkok. Cabin Service good, entertainment good and seat comfort very good. Meals and beverages good, with good Western choice.
Aircraft | A330 & A380 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Dalian to Bangkok via Seoul |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"very surprised by this airline"
Celia Martinez (United Kingdom)
✅ Trip Verified | London to Seoul via Osaka with Asiana Airlines. I was very surprised by this airline. First leg of the journey we were going on the A350, we had plenty of leg room though the seats were a bit uncomfortable. Cabin crew were very friendly and they spoke perfect English. Food was very good, I chose the Korean option from London to Seoul and when coming back to London I chose the western option. Very good both for airplane food. If you don't like spicy don't choose the Korean option. Entertainment was a bit limited, not as many options as other carriers like Emirates and I was disappointed they didn't have any Korean dramas. Overall a good airline, price was cheap compared with Korean Airlines or the Japanese carriers.
Aircraft | A350 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London to Seoul via Osaka |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"did not load my luggage"
Y Hoshino (United States)
✅ Trip Verified | New York to Osaka via Seoul. I like Asiana Airlines in general; their planes are new and they provide reliable service. They don't always give a professional impression, but I think they still provide a high level service. I was disappointed this time as they did not load my luggage, and I had to spend three days without it. They acted as if they bore no blame at all. I hope they improve customer service to the same level as their other aspects.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | New York to Osaka via Seoul |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"very helpful and friendly staff"
M Paregatis (United Kingdom)
✅ Trip Verified | Tokyo to London via Seoul. Spacious comfortable seats for long-haul flights, very helpful and friendly staff. Check-in was easy and ground staff very professional. The food could be a bit better but still no complaints.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tokyo to London via Seoul |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the staff are kind"
Jong Won Kim (South Korea)
✅ Trip Verified | Seattle to Incheon. Very good to flight. Boarsing time is accurate and fast. The airline representatives help to the elder person take by wheelchair. It is so nice and awesome. Also, the staff are kind.
Aircraft | Boeing 777-200 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Seattle to Incheon |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"seat was smaller than I expected"
Polly Kam (Australia)
✅ Trip Verified | The Asiana business class seat was smaller than I expected and service was worse than I expected. My food was not delicious with a limit choice of meals. I was bored by the entertainment. Blanket, a pillow and slippers provided. Pyjamas and mattress were not provided for sleeping time and I need to make bed myself. I could not sleep well due to uncomfortable bed. The staff at Sydney check in did not add my mileage points to my Asiana Club member when I requested. I need to claim my missing mileages when I got home. This is my first time I did not enjoy a business class flight.
Aircraft | A380-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Sydney to Seoul |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"screw very kind and helpful"
3 reviews Claudio Operti (China)
✅ Trip Verified | First time with Asiana - I was re-routed on these flights by Lufthansa as my original flight Frankfurt-Qingdao was cancelled by a strike. It was a very good surprise. Frankfurt-Seoul I was flying Business Suite, a first class seat with Business service. The seat was fantastic, large, comfortable, in a sort of "closed" cab - I never slept so well in a plane. Service was perfect, crew very kind and helpful, food OK (Korean food). In-flight entertainment reasonable, not easy to understand and limited choice - but good enough. Flight perfectly on time. Flight Seoul-Qingdao is short, just over an hour - but business class they were able to serve a full meal with drinks (several refills) even if the plane was almost fully booked. Some delays, but in Qingdao it is almost normal.
Aircraft | A380 / A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Frankfurt to Qingdao via Seoul |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"good amount of space"
4 reviews C Palton (Australia)
✅ Trip Verified | Tokyo to Seoul. Comfortable seat and good amount of space. However needed to ask for drink before take off and was told that the champagne was frozen so that we could not have any! Got some eventually, Korean menu was good quality bimibap, but wine selection was atrocious. FAs seemed to disappear and not very attentive. Was okay as a short 2.5 hour flight but expected better.
Aircraft | A380 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Tokyo to Seoul |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"just a little TV scree"
S Vallin (United States)
✅ Trip Verified | Honolulu to Bangkok via Seoul, this flight was most uncomfortable. The planes was very dated with just a little TV screen mounted on the seat. There was no leg room with small seats. The only decent flight was return from Bangkok to Inchon which was a newer plane lots of leg room large TV screen but limited movies. But the long flight to Honolulu was back to small seats.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Honolulu to Bangkok via Seoul |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"checked my baggage through"
Sandra Rodner (Germany)
✅ Trip Verified | Okinawa to Seoul. I will never choose Asiana again. They checked my baggage through without asking and didn’t apologize. Ground service rude and not able to speak English to me.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Okinawa to Seoul |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |