American Airlines

JFK-LHR-JFK on BA return on code share AA flight on a new 777-300 so opportunity to compare the two airlines. The seats on AA far more comfortable than on BA greater privacy with 1-2-1 configuration free access without having to step over the neighboring passenger plus all seats facing forward something I never liked on BA set up with window seats facing backward. Inflight entertainment beats BA in every respect screens double the size appeared to be HD greater choice of movies. Food was delicious well presented good choice of wines. Ice cream sundae elevated the meal to a guilty decadence. Overall great experience and highly recommended.

LAX to Phoenix. We were really unhappy with the customer service of American Airlines employees at LAX. We had a flight coming into LAX run really late and were bumped to a later flight the next day. We arrived to the airport at 8.00 and our flight to Phoenix was departing at 9.25. I usually arrive to airports about 1.5 hours before a domestic flight and this is usually plenty of time. We checked in at the kiosk but the computer would not print the bag tags. We grabbed an airline employee who directed us to a baggage check line for others with issues with the printing. It was only four people deep so we were not too worried. After about 20 minutes and the line had barely moved we started to become nervous. We tried talking to a couple agents about taking our bags from us and sticking them on a later flight so we could still make it to our gate. They were all at the most apathetic and kept telling us there was nothing they could do. By the time we finally got to the counter we had been in line 45 minutes. There were two employees working this whole time even though the process seemed to be incredibly slow. This inefficient system and lacking customer service caused us to miss our flight. Maybe I would think this was normal airline behavior but we have flown with Alaskan airlines in LAX when a connecting flight caused us to come in late. Their employees were very helpful took our bags and sent them on a later flight and even pushed us through security to ensure we made the plane. In the end I will never chose American again if I can help it.

Upon checking in at my starting location I was informed by the AA rep that my flight was being delayed an hour to leave for O'Hare which was a problem as my connecting flight was to leave an hour and 10 minutes after arriving at O'Hare which turned into one mess up after another which would have had me reaching my final destination 2.5+ hrs after scheduled. I reached O'Hare (more delays) and eventually walked out of the airport and took a charter bus reaching my destination before the flight even left Chicago! Avoid American Airlines travelers.

MIA to LGA flight. It started with a mechanical problem with the plane's intercom which they spent 2 hours trying to fix before looking for another plane. Another plane found boarded and headed to the runway around 7pm. We waited on the runway for 1.5 hours because of "weather" (even though other flights on the same route were taking off) then told we had to go back to the gate. One flight attendant then got into a screaming match with a passenger (extremely unprofessional) while I waited with an upset baby for 15 minutes in the roasting hot gangway because they couldn't find anyone to bring up the gate-checked strollers. Finally the "weather" was okay to allow us to leave but a new crew was needed we finally left around 11.30pm. And then because LGA was closed it landed at JFK instead. Nothing positive to say about this airline. To be avoided if at all possible.

Business Class trip Tokyo to Dallas. Attendants were rude! It was 45 minutes after take off before we were given audio headsets and 45 minutes before landing they gathered them up. My husband's didn't work and it was a chore to get a replacement pair. We felt like we were intruding on their day! Beverage service was a joke. This was a 12 hour flight and we were given beverages 4 times. We flew first class on various Asian airlines and the service was excellent. I will not fly American again!

I've been flying for over 30 years and I have never come close to missing a flight. In April 14 I travelled with American from Miami to Washington DC and their awful check in staff caused my group to miss our flight. There was a cut off check-in time of 9.13am and we arrived about 8.55am and were told not to go the counter but to use self- check-in. We did this and when it came to finalising the check-in the system cancelled our check-in. Again we went to the oh-so-friendly staff which said go to the counter as it will be quick and there is not queue. Went to the counter and by the time we had got through the queue we were 3 mins past our check-in time. The staff couldn't have carried less and just flat out refused to help even thigh it was their fault. We were told that we needed to book in 2hrs before the flight but not only was this not listed on our ticket but our pre-printed boarding passes had 9.13am. I've got no apologies form the company and was left with missing our afternoon in Washington.

May 30 - AA90 daytime flight ORD-LHR. 767-300. Boarding delayed as 15 min before scheduled departure the plane was just coming to the gate. Gate agents were horrible - that is the only part of the trip that was bad. Flight boarded quickly and pilot apologized for the delay. Flight attendants in economy were really great - friendly and prompt to respond to requests. Breakfast was french toast and there was a lot of food provided - I was surprised as usually breakfasts on AA Int'l are small. 2 movies shown on the overhead monitors - this is where AA fails without excuse. These planes need AVOD in each seat - end of story - period. But the service made up for it. Left Chicago 45 min late - arrived London 15 min late. Bags were already there when we got out of immigration. Good flight and service. The Purser was amazing also - helping out in both cabins and very friendly.

American is the worst airline I have been on. I'm sitting in the plane after boarding in Chicago having to de- board due to an oil leak after 30 minutes waiting the maintenance have the all clear took off then the pilot came over the speaker saying we need to turn back land and de-board again switch gates then it gets delayed for an hour after they told us there was an immediate plane waiting. By far the worst and stressful experience I have ever had. I will never fly with American again.

LHR-DFW-SNA and return-first leg B773 very comfortable and on time AA gave us an unexpected and unasked for complimentary upgrade to MCE (very much appreciated). FA's were excellent second leg B738 was delayed by 2 hrs by storms at DFW scattering aircraft and crews everywhere AA performed miracles getting crews together. Return was on new B738 no complaints whatsoever everything to schedule however DFW-LHR on B772 was delayed approx 70 mins due to passengers trying to stow "hand luggage" larger than our hold luggage but again flight crew must've put the pedal to the metal as only arrived 15 mins late. Did not as one of life's great sleepers use the IFE on any legs and do not have any great expectations on airline food so wasn't disappointed.

We flew from Las Vegas to JFK New York on 23rd May this year with American Airlines and we have never encountered such rude and unhelpful flight attendants. It was a 4.5 hour flight and they only came round with the drinks trolley once at the beginning of the flight and when I asked for some water was told that she wasn't there to run round after me! I was horrified but told her that I would follow her down to the galley and get my own water so she stormed off and brought me one back. The whole flight she was abrupt and rude. There were 6 of us in the party on holiday in 3 separate cities in USA. That was the only one where we encountered rude and nasty staff.