American Airlines

Providenciales - Miami: AA300. Miami - Paris: AA62. Both flights on old aircraft in particular the flight from Miami to Paris was dreadful on an old 767. No AVOD or individual screen. The seats were the most uncomfortable I have experienced. Food was tasteless and bland with portions quite small. Drinks service was decent but really that was all with the flight that was a positive. Staff seemed disinterested and tired during the flight. First and last time I fly with AA.

ORD-JFK/LGA-ORD - July 2-5. I keep seeing a huge increase in great attitudes from flight attendants on AA flights. Very personable and fun on both flights. Departed ORD on-time and landed at JFK early - but taxied around JFK for 30 minutes before getting to our gate. Dinner served was pre-ordered on aa.com and the chicken was very tasty. Return to ORD from LGA - plane was only 60% full and the three flight attendants (DCA-based) were having a great time with everyone. Lots of talking laughing with passengers and very personable. Good dinner served and landed 40 minutes early into ORD. I see a lot of negative reports for AA but I wonder if people are just expecting too much or are exaggerating their issues. Keep up the good work AA!

One month travel itinerary June 10 - July 8. Point here is not as much about inconvenience as how situations are handled. 4 flights cancelled. One due to weather. Paid upgrades are not refunded if flights cancelled per AA reservations. After 3.5 hour wait little or no information given to waiting passengers in cancellation of first leg OGG-LAX. Restaurant employees saw flight crew leave airport. AA would only help passengers with connections. The rest of us scrambled for flights. Locating luggage was a whole other mishap. 2.5 hr flight from QRO-DFW turned into a 10 hour flight touching down in 2 cities to refuel. Water was being rationed. Children first. No food. No offers from ground crews for additional water or even peanuts. No help with connecting flights. No enough cots in airport Terribly mishandled. Connecting flight missed but cancelled anyway. MCI-OGG delayed 4 hours. Equipment not available. Automated message via phone at 2.30 am for 7.30 am flight. Was auto rebooked on flight out a day later. Called and obtained same day departure. Hoping I get out. Remember when flying used to be fun and airlines treated us with courtesy? Note: Have flown all other US carriers AA is cheaper but savings offset by delay costs incurred other problems and poor treatment.

I flew from Ontario CA to Indianapolis IN by way of Dallas TX (round-trip). All 4 planes were MD-80's - I probably don't need to say much more. These planes should have been taken out of service 10 years ago. I was flying them in the early 90's from ORD to LAX they needed to be retired back then. All 4 flights were delayed because of mechanical problems (ranging from inoperative toilets to loose electrical panels). All 4 planes were filthy - not just the rest rooms and aisles - but the seats windows and tray tables were disgusting. All 4 flights were full - so as we sat on the planes waiting for the "maintenance issues" to be resolved we roasted. Given that I had a similar experience on a trip from Palm Springs to Cleveland (round trip 4 flight segments) in April on American I should have known better. But as a "loyal rewards member" I booked this last flight on American too - hoping for better equipment and on time service. At this point I don't even expect any aspect of comfort on American flights - I just want a safe plane that lands reasonably on time. Given the last 8 flights that I flew on American planes in the last 90 days I'm not even certain that the old MD-80's are safe anymore. When 6 out of 8 of my flights were delayed for mechanical or maintenance issues I begin to wonder I'm going to start building my miles on United. I'm done with American. P.S. - during the last 20 years I have been "Gold" "Platinum" and in the "Concierge Key" program - so I have witnessed the decline of this airline's quality and on- time performance first-hand.

Flight #7943 from Honolulu to Los Angeles April 25 2014. This airline is terrible. The only reason to choose this airline is that they have so many flights to so many locations. But it is as if they don't like to be in flight service. Both my husband and I have been regular flight passengers for most of our adult lives for business and pleasure. Over the years AA has not improved on any level of their service. Since going online for booking we have yet to have reservation that isn't botched in some way. I am sitting on AA plane as I write this as we wait after flying 5.5 hours for a gate to become available. Though this may be an airport error the connections between flights is so short that many passengers are in threat of missing there next flight. We almost missed our connecting to this flight because only 30 minutes was allotted between flights. I would gladly pay more for better service and have but AA has only increased its prices but not improved the quality of service.

Pensacola to San Francisco. After paying full fare for a toddler in a seat my pregnant daughter was treated so inconsiderately by American Airlines staff that none of us will ever fly with this airline again. No pre-board because "there are too many children on this flight" and they took her stroller away so that she had to carry 2 bags and the child. On one leg of the flight they gave her back the stroller last and nearly made her miss her connection. There is no compassion from this airline!

We recently took our family to Maui to celebrate our 48th anniversary. My husband is in his 70's as I am and he has Parkinson's disease. I have recently had a knee replacement so we rented a hotel for the park and fly program as did our daughter's family for a total of $475 so there would be no chance of us being late for our plane which was to leave at 10.35 am. We arrived early as were told to do. Eventually we found that there was a delay of at least 30 minutes. The delay continued to be extended and ended up being a 9 hour wait. AA reps told us there was nothing they could do. The seats are firm plastic with no head rest or place to lean against the wall. We were given a lunch voucher which we used but were never offered a dinner voucher. We became more and more frustrated as time progressed. We finally left for a long flight to Maui with a crew who were unhappy to called out on Father's Day on an unexpected flight. Their attitude reflected that. We were not given anything to compensate for all our problems no free drinks no food. Nothing. We got to our hotel at 3.30 am. On our trip home we were held up because someone had thrown up in the seat but it wasn't cleaned up by the cleaning crew. There was vomit on the seats and in the buckle making it necessary to take off all seat covering and taking out and putting in all new seatbelt apparatus. To top this all off we are AA frequent flyers!

What a horrible product AA offers in the back of the plane for longer flights. I flew from Manaus to Miami overnight and could not get comfortable in the nasty thin under padded seats. The meal service was a soggy ham sandwich and a glutinous dessert while the entertainment was provided by screens that dropped down from the ceilings. Even small Air Canada planes have seat back TVs but American's 737s do not and this on a 5-hour flight. When they dimmed the cabin lights the screens kept playing the film so good luck trying to get any sleep with the flashing lights in your eyes. Awful just awful. It is a throwback to the 1990s.

Paris to Boston on an old and uncomfortable 757. The worst international business class seat I've ever had. Did anyone from American try sitting in this seat before they selected it? Small personal video screen with terrible resolution and limited choice of films. Food was inedible. The only good about this flight was the crew - friendly and hard working. Luggage took 40 minutes to unload. Overall a terrible experience.

We will never fly with this airline again. Flight out of Moline Il was delayed for an hour because the airplane wasn't there. We finally get a plane and find out from the flight attendant the delay was caused because there was no ramp at their last stop. The pilots did an awesome job getting us to Dallas on time. But then we sat for over an hour waiting to get to a gate. By this time everyone's connecting flights should have left. But we run across the Dallas airport and find out our connecting flight is delayed as well. Seems we didn't have a crew. What a joke. Never again.