American Airlines

Upon checking in at my starting location I was informed by the AA rep that my flight was being delayed an hour to leave for O'Hare which was a problem as my connecting flight was to leave an hour and 10 minutes after arriving at O'Hare which turned into one mess up after another which would have had me reaching my final destination 2.5+ hrs after scheduled. I reached O'Hare (more delays) and eventually walked out of the airport and took a charter bus reaching my destination before the flight even left Chicago! Avoid American Airlines travelers.

MIA to LGA flight. It started with a mechanical problem with the plane's intercom which they spent 2 hours trying to fix before looking for another plane. Another plane found boarded and headed to the runway around 7pm. We waited on the runway for 1.5 hours because of "weather" (even though other flights on the same route were taking off) then told we had to go back to the gate. One flight attendant then got into a screaming match with a passenger (extremely unprofessional) while I waited with an upset baby for 15 minutes in the roasting hot gangway because they couldn't find anyone to bring up the gate-checked strollers. Finally the "weather" was okay to allow us to leave but a new crew was needed we finally left around 11.30pm. And then because LGA was closed it landed at JFK instead. Nothing positive to say about this airline. To be avoided if at all possible.

Business Class trip Tokyo to Dallas. Attendants were rude! It was 45 minutes after take off before we were given audio headsets and 45 minutes before landing they gathered them up. My husband's didn't work and it was a chore to get a replacement pair. We felt like we were intruding on their day! Beverage service was a joke. This was a 12 hour flight and we were given beverages 4 times. We flew first class on various Asian airlines and the service was excellent. I will not fly American again!

I've been flying for over 30 years and I have never come close to missing a flight. In April 14 I travelled with American from Miami to Washington DC and their awful check in staff caused my group to miss our flight. There was a cut off check-in time of 9.13am and we arrived about 8.55am and were told not to go the counter but to use self- check-in. We did this and when it came to finalising the check-in the system cancelled our check-in. Again we went to the oh-so-friendly staff which said go to the counter as it will be quick and there is not queue. Went to the counter and by the time we had got through the queue we were 3 mins past our check-in time. The staff couldn't have carried less and just flat out refused to help even thigh it was their fault. We were told that we needed to book in 2hrs before the flight but not only was this not listed on our ticket but our pre-printed boarding passes had 9.13am. I've got no apologies form the company and was left with missing our afternoon in Washington.

May 30 - AA90 daytime flight ORD-LHR. 767-300. Boarding delayed as 15 min before scheduled departure the plane was just coming to the gate. Gate agents were horrible - that is the only part of the trip that was bad. Flight boarded quickly and pilot apologized for the delay. Flight attendants in economy were really great - friendly and prompt to respond to requests. Breakfast was french toast and there was a lot of food provided - I was surprised as usually breakfasts on AA Int'l are small. 2 movies shown on the overhead monitors - this is where AA fails without excuse. These planes need AVOD in each seat - end of story - period. But the service made up for it. Left Chicago 45 min late - arrived London 15 min late. Bags were already there when we got out of immigration. Good flight and service. The Purser was amazing also - helping out in both cabins and very friendly.

American is the worst airline I have been on. I'm sitting in the plane after boarding in Chicago having to de- board due to an oil leak after 30 minutes waiting the maintenance have the all clear took off then the pilot came over the speaker saying we need to turn back land and de-board again switch gates then it gets delayed for an hour after they told us there was an immediate plane waiting. By far the worst and stressful experience I have ever had. I will never fly with American again.

LHR-DFW-SNA and return-first leg B773 very comfortable and on time AA gave us an unexpected and unasked for complimentary upgrade to MCE (very much appreciated). FA's were excellent second leg B738 was delayed by 2 hrs by storms at DFW scattering aircraft and crews everywhere AA performed miracles getting crews together. Return was on new B738 no complaints whatsoever everything to schedule however DFW-LHR on B772 was delayed approx 70 mins due to passengers trying to stow "hand luggage" larger than our hold luggage but again flight crew must've put the pedal to the metal as only arrived 15 mins late. Did not as one of life's great sleepers use the IFE on any legs and do not have any great expectations on airline food so wasn't disappointed.

We flew from Las Vegas to JFK New York on 23rd May this year with American Airlines and we have never encountered such rude and unhelpful flight attendants. It was a 4.5 hour flight and they only came round with the drinks trolley once at the beginning of the flight and when I asked for some water was told that she wasn't there to run round after me! I was horrified but told her that I would follow her down to the galley and get my own water so she stormed off and brought me one back. The whole flight she was abrupt and rude. There were 6 of us in the party on holiday in 3 separate cities in USA. That was the only one where we encountered rude and nasty staff.

LHR-LAX. After reading about the new business class cabin on American's 777-300 we decided to book our trip with them. We made a great choice. At Heathrow there is a separate 'flagship check in' outside the main terminal which was quick calm and very quiet. The Admiral's Club at LHR is disappointing - more like a cafe/canteen with strip lighting. Anyway once on board the cabin was great - the seats are a winner with a real feeling of privacy the screen is huge and there's a big choice of films and the food was good. Crew warmed up after a while and responded well to all requests. The walk-up bar had loads of snacks and was topped up throughout. Flight was on time. Remote stand a bit of pain but I understand this is due to construction. Definitely recommend.

MXP-JFK return in economy. Boeing 767-300 was comfortable and silent service just okay seats cramped food too limited for a long range flight both inbound and outbound. Inflight entertainment just OK. Asked for upgrading purchase on return flight at check-in and was told from AA lady at counter the price was USD 7000 one way - unbelievable what a joke! Avoid AA from Milan fly Delta or Emirates.