American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 6020 reviews
2/10
3 star Skytrax Rating
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1/10

American Airlines customer review

(United States)

Wanted to fly from ORD to CLE and decided to take AA for the first time after having had bad experiences with them a few years ago. Flight was canceled 1 min before departure without any information and now have been waiting for 7 hours to get my bag returned. The ground staff are rude and unhelpful if this is suppose to be the new American as they advertise it then I think they should over think their business model.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

American Airlines customer review

(United States)

I have read many negative reviews about American Airlines and was hesitant about booking my recent flight on them but due to the price of the ticket (flew first class) and the short notice of booking a flight over the holidays I chose them. Well I was very pleasantly surprised. All my flights (GNV-MIA-IAD) were on time. The flight attendants were friendly and very professional. The meals were good and the airplanes were modern and clean. I usually fly Delta but with such a pleasant experience on American I may reconsider who I book on future flights.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

American Airlines customer review

(Cayman Islands)

Cayman Islands to Las Vegas in December. Overall a good experience Flights on time and connection in Miami was quick. Service and food were both good. Individual entertainment at the seats will be a huge improvement over the clunky TV hanging from the cabin ceiling.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

American Airlines customer review

(United States)

AA1319 IND-LAX I'm an Executive Platinum with AA and they do treat me well. Flew out of IND on 12/26 on their fairly new non-stop to LAX in a Sky 737-800. Flight was packed. I was travelling with a small dog a Christmas gift for my in-laws. The crew was great and the FC Senior FA was especially pleasant. AA's FC seating is very comfortable for Domestic flights and the seat recline version is a favorite of mine. I had pre-selected my dinner choice on line it was provided hot and tasty. Was hoping for a sundae but freshly baked cookies were served. If they can transfer their outstanding level of customer to US Air they are going to have a mighty wonderful Domestic US carrier.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

American Airlines customer review

(United States)

As noted in previous posts the American Airlines of today is in the midst of a steady decline. The AA of the 70's and 80's is now just a distant memory. This week I had my 17 year old on a flight from from ORF to DFW then to SGF. Easy connection and my son knows DFW very well and can get around pretty easily. While tracking the flight it was diverted to Charlotte. Reason was weather in DFW. Delay after delay now became a mechanical issue. So arrive DFW 2 hrs late. Needless to say he missed the connection and with Christmas there are no other seats the rest of the day until 9am the following morning. If I had not acted quickly and did some pleading with AA I was able to get him to XNA 7 hours late. So all in all AA is just nothing but a band of misfits and poor maintained aircraft. My son made it to XNA where a relative picked him up and delivered to SGF 2 hours away. Picked up bag next morning in SGF.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

American Airlines customer review

(United States)

ORD-LAS Return. My wife and I recently made this trip with some friends. The flight out to LAS was on an old livery S80. I was in seat 30D which meant the engines were right next to me and it was some extremely noisy 4 hours. The MD80 economy seat is not the most comfortable. ORD was under considerable snow that day and the de- icing truck broke down in front of our aircraft which delayed us going out. It was an extremely turbulent flight but the flight deck kept us in the loop the whole time. Flight back to ORD was on an old livery B738. Pushback was a few minutes ahead of schedule and overall a smooth flight until we got to ORD which was under snow again. This time we had a decent enough movie to watch and once again the flight deck was extremely interactive. Standard flight in terms of food and beverage. The FAs were smiling very welcoming warm and overall did a great job in taking care of the passengers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(Australia)

It is almost laughable that AA is a part of Oneworld when the service standards of AA are not even close to its alliance partners. I flew LAX-NRT yesterday - disinterested and poorly-dressed cabin crew small and uninspired meals and an entertainment system that could have been considered to be state of the art in 1990. Each time the fasten seat belt was on there were no safety announcements and passengers and crew wandering around the aircraft during turbulence. It was such a pleasure to board a Qantas aircraft for the remainder of my journey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

This airline continues to live up to their reputation that they have earned for being terrible. I arrived at my connecting flight 10 minutes early only to be greeting by the agent who says "we gave your seat away because you were late" then proceeds to close the door. I was 10 minutes before departure time! I am a Platinum customer! American knew I was coming. Being a customer much less one with status means nothing to American.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(Czech Republic)

Had reservations for San Francisco - Miami and later on Miami - New York La Guardia on my 3 weeks USA tour. The SFO-MIA flight started badly where all passengers were standing in a long line 5am in the morning with no open check in counters and self-check in unresponsive. Some passengers overheard AA staff state that the flight will be delayed however I saw that all was according to plan on all screens. Ground staff finally came and they denied any delays. Self check in either couldn't read the passport scans or simply loading into oblivion with an error message at the end. AA staff was more concerned only with payment for checked in baggage which for a non US passenger is considered unacceptable. Check in was chaotic to say the least and the First class counter looked even less organized. Only after everyone was checked in the flight jumped from 7am to 8am and in an hour the flight was delayed to 5.30pm! No explanation or apology. Only 1 agent handled the full flight rerouting people with onwards destinations but no interest in assisting any of the passengers who have Miami as their final stop. No apologies no assistance no accommodation no food for a 10 hours delay! The afternoon flight was boarded on time on an ancient B757 that seemed to still have technical problems as we learned from the crew. We stayed on the tarmac for another 90 minutes. Plane old and showing its age with interior from the 80s and an inaudible flickering screen leg room acceptable. Crew incredibly chatty amongst each other. Non visible cabin presence. Flight from Miami to New York as well an ageing 737-800. As they again charge for checked in bags all bring oversized bags onboard causing a less than civilized situation where there is NO space for all the bags thus delays in checking those bags and taking them out of the cabin. Again no food onboard for a long flight. Will never consider this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United Kingdom)

Will never fly with this airline again just dreadful. Manchester to JFK and back just one film each way overhead TVs in the aisles not seatback. Poor food terrible tea coffee not much better staff looked worn out and as if they wished they could be anywhere apart from working on those planes. Delayed 2 hours on the way back. Two hours sitting on the plane is no fun. Obviously no contingency plan there then! Next time I'll just fly to Heathrow and fly with Virgin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no