American Airlines

✅ Verified Review | Quite a disappointing flight with American Airlines. I was on a long haul flight lasting 9 hours flying from Dallas to Amsterdam. Even though I have a small frame I found that the seating was cramped. There was not much leg room. The inflight entertainment was not working - no sound. There was no lighting (ie for reading) when the cabin lights were turned off at night. Screens were suspended from the top of the cabin rather than one screen per person at the back of each seat - no choice of what to watch.

✅ Verified Review | American Airlines flight from Paris was canceled and caused us to experience a 24 hour delay in returning home. Connecting flight from Philadelphia to Denver was then also late by an hour. Ended up spending 23 hours total for this flight from Paris to Denver. After we were notified of the flight was canceled we were only given a phone number to call and had to reschedule our own flights on our own time.

✅ Verified Review | London Heathrow to New York JFK. As we had missed our previous flight due to a delay, we had to be rebooked to a flight later that day which worked out fine. Having only frequently flown United to the US before, I was suprised by the friendly flight attendants. Inflight service and the IFE were fine. As the flights were on time. I appreciate that AA has refurbished thier Boeing 777 fleet and I really the ambient lightning and new IFE. However, cramping in another seat in every row (3-4-3 instead of 2-5-2) makes traveling really uncomfortable. As a 187 cm/88kg Person, the extremely narrow seats makes it always impossible to find a comfortable sitting position. Even our British Airways connecting service from HAM to LHR in an A320 had wider seats. Luckily, the flights from London to New York are not too long. I will avoid flying American the 777-fleet in the future which is a pity as I usually really like these aircraft type.

✅ Verified Review | Las Vegas to Los Angeles. Worst customer service ever! Plane was delayed 3 hours when we finally got on, only to sit at the gate for another hour with "maintainance issues". The crew would not give any information and were extremely rude. When I asked for a blanket for my 8 year daughter (it was 10:30pm) they said no. Sadly enough this is the 2nd time this happened to me on AA. Never again!

✅ Verified Review | I do not recommend American Airlines. I had the worst experinec flying from LA to Dulles Washington. At the airport in LA they made my life miserable because I had my laptop along with my purse and back pack as a carry on. They told me that laptop is considered an additional bag and I have to shove it in my backpack to give the illusion that I am carrying 2 bags. On top of everything returning from Philadelphia I had a carry on bag full of glass souvenirs. They wanted me to check in the bag due to no overhead space. I had to empty my carry on to remove all the glass items for me to carry them on to the plane. Lord be hold, I walk on to the plane and there is plenty of room above. I have traveled a lot and never encountered such an unorganized company. I will never recommend or fly with this airline ever again.

✅ Verified Review | American Airlines cancelled our flight from Dublin to Chicago (not due to weather), but no call despite the fact that I had given them our cell number. They rerouted us to London, Chicago, but failed to mention it would take an extra day to get home. When I noticed this, I had to talk with a different agent in London to route us through Dallas. We ended up 5+ hours late and missed connecting flight, having to stay overnight in Seattle and buying new tickets for $350. AA refused to pay for hotel, meals, rebooked flight despite that they got us to our destination a day later. Will try to avoid them as much as possible in the future.

✅ Verified Review | I was scheduled on an American Airlines flight last night from Phoenix to Omaha. We boarded the flight and then was told there was a mechanical. Not a problem. I’m a million miler and understand. As soon as the problem was fixed the pilots timed out. Once again I totally understand. I don’t want a fatigued pilot flying the plane and it is an FAA rule that the airline can’t ignore. The problems started after all this. They said they were getting new pilots and it could take a couple of hours so they wanted everyone to deplane. At this point I’m not thrilled but at least we are going to make it to Omaha and I should be able to at least get in a half a day’s work the next day. We wait for two hours and still no pilots. They make an announcement that the pilots are coming in on a flight in 15 minutes and will be at the gate directly across from us. That was great news but a total lie. A few minutes later I hear someone on a radio say the pilots had never acknowledged the tag. My understanding is pilots never respond to these requests so I’m not sure why they even try or get the passengers hopes up. So the plane lands and deplanes I see the pilots get off and walk away. The gate has still not told anyone. About a half hour later the gate agent announces the flight is officially cancelled. The airline knew there was a shortage of pilots and no one ever accepts a tag so why did they hold us all captive for four hours after they knew the flight would cancel anyway. I would have been fine if as soon as the pilots timed out they cancelled the flight knowing they didn’t have any pilots to cover it. Things like this are why people hate airlines. Not only did they make me miss a whole day of work, they wasted four hours of my day for no reason.

✅ Verified Review | Flew American Airlines from Las Vegas to Dallas Fort Worth. Flight was delayed due to rain, there were no storms in sight just rain. When I called to change my flight to an earlier one I'd found the customer service representative was extremely impatient and rude. Not to mention, did not help with my request at all). This is the 3rd time in a year that I've experienced unnecessary delays and been late to numerous business meetings and picking up my kids from grandparents. This has cost me a lot of time stress and money.

✅ Verified Review | Overall I would say American Airlines is a pretty good airline. My outbound flight from London Heathrow to Charlotte was fine, as was the internal between Charlotte and LaGuardia. But as my return flight from New York to London Heathrow was overnight I went ahead and purchased extra legroom which included priority boarding. Except it didn't. Boarding was exactly the same and the extra legroom was minimal. I am 6 foot 3 inches tall and even with the extra space it was pretty close to my knees. "Up to an extra 6 inches" it said, well I suppose it is correct as I estimate 3 inches was what I got and technically that is up to 6 inches. Called customer services who refused to even entertain my complain. Shocking customer service.

✅ Verified Review | I would not recommend American Airlines to anyone. They had me stranded in Charlotte after lying to customers for hours about our delayed flight from Las Vegas to Charlotte. First it was weather related then an airline steward was "missing" but on her way which was the reason given for the prolonged delay, at that point it had been already 2+hrs. We finally boarded at 1am, sat there only for them to say the flight was now canceled with no valid reason. The Customer service agents were absolutely awful. Best part of this all is they tell us there are no flights to Charlotte until 10.45pm the following day which was also a lie, they would not offer hotel comp stating that it was weather related delay and they were not responsible for it. So we board a flight to NY, then to Boston get here only to be told that my luggage is in Charlotte and it arrived at 7am, somehow my luggage got here before I did. American Airlines should be ashamed of themselves.