American Airlines

✅ Verified Review | Las Vegas to Los Angeles. Worst customer service ever! Plane was delayed 3 hours when we finally got on, only to sit at the gate for another hour with "maintainance issues". The crew would not give any information and were extremely rude. When I asked for a blanket for my 8 year daughter (it was 10:30pm) they said no. Sadly enough this is the 2nd time this happened to me on AA. Never again!

✅ Verified Review | I do not recommend American Airlines. I had the worst experinec flying from LA to Dulles Washington. At the airport in LA they made my life miserable because I had my laptop along with my purse and back pack as a carry on. They told me that laptop is considered an additional bag and I have to shove it in my backpack to give the illusion that I am carrying 2 bags. On top of everything returning from Philadelphia I had a carry on bag full of glass souvenirs. They wanted me to check in the bag due to no overhead space. I had to empty my carry on to remove all the glass items for me to carry them on to the plane. Lord be hold, I walk on to the plane and there is plenty of room above. I have traveled a lot and never encountered such an unorganized company. I will never recommend or fly with this airline ever again.

✅ Verified Review | American Airlines cancelled our flight from Dublin to Chicago (not due to weather), but no call despite the fact that I had given them our cell number. They rerouted us to London, Chicago, but failed to mention it would take an extra day to get home. When I noticed this, I had to talk with a different agent in London to route us through Dallas. We ended up 5+ hours late and missed connecting flight, having to stay overnight in Seattle and buying new tickets for $350. AA refused to pay for hotel, meals, rebooked flight despite that they got us to our destination a day later. Will try to avoid them as much as possible in the future.

✅ Verified Review | I was scheduled on an American Airlines flight last night from Phoenix to Omaha. We boarded the flight and then was told there was a mechanical. Not a problem. I’m a million miler and understand. As soon as the problem was fixed the pilots timed out. Once again I totally understand. I don’t want a fatigued pilot flying the plane and it is an FAA rule that the airline can’t ignore. The problems started after all this. They said they were getting new pilots and it could take a couple of hours so they wanted everyone to deplane. At this point I’m not thrilled but at least we are going to make it to Omaha and I should be able to at least get in a half a day’s work the next day. We wait for two hours and still no pilots. They make an announcement that the pilots are coming in on a flight in 15 minutes and will be at the gate directly across from us. That was great news but a total lie. A few minutes later I hear someone on a radio say the pilots had never acknowledged the tag. My understanding is pilots never respond to these requests so I’m not sure why they even try or get the passengers hopes up. So the plane lands and deplanes I see the pilots get off and walk away. The gate has still not told anyone. About a half hour later the gate agent announces the flight is officially cancelled. The airline knew there was a shortage of pilots and no one ever accepts a tag so why did they hold us all captive for four hours after they knew the flight would cancel anyway. I would have been fine if as soon as the pilots timed out they cancelled the flight knowing they didn’t have any pilots to cover it. Things like this are why people hate airlines. Not only did they make me miss a whole day of work, they wasted four hours of my day for no reason.

✅ Verified Review | Flew American Airlines from Las Vegas to Dallas Fort Worth. Flight was delayed due to rain, there were no storms in sight just rain. When I called to change my flight to an earlier one I'd found the customer service representative was extremely impatient and rude. Not to mention, did not help with my request at all). This is the 3rd time in a year that I've experienced unnecessary delays and been late to numerous business meetings and picking up my kids from grandparents. This has cost me a lot of time stress and money.

✅ Verified Review | Overall I would say American Airlines is a pretty good airline. My outbound flight from London Heathrow to Charlotte was fine, as was the internal between Charlotte and LaGuardia. But as my return flight from New York to London Heathrow was overnight I went ahead and purchased extra legroom which included priority boarding. Except it didn't. Boarding was exactly the same and the extra legroom was minimal. I am 6 foot 3 inches tall and even with the extra space it was pretty close to my knees. "Up to an extra 6 inches" it said, well I suppose it is correct as I estimate 3 inches was what I got and technically that is up to 6 inches. Called customer services who refused to even entertain my complain. Shocking customer service.

✅ Verified Review | I would not recommend American Airlines to anyone. They had me stranded in Charlotte after lying to customers for hours about our delayed flight from Las Vegas to Charlotte. First it was weather related then an airline steward was "missing" but on her way which was the reason given for the prolonged delay, at that point it had been already 2+hrs. We finally boarded at 1am, sat there only for them to say the flight was now canceled with no valid reason. The Customer service agents were absolutely awful. Best part of this all is they tell us there are no flights to Charlotte until 10.45pm the following day which was also a lie, they would not offer hotel comp stating that it was weather related delay and they were not responsible for it. So we board a flight to NY, then to Boston get here only to be told that my luggage is in Charlotte and it arrived at 7am, somehow my luggage got here before I did. American Airlines should be ashamed of themselves.

✅ Verified Review | Once again, my American Airlines flight from Birmingham to Dallas was delayed and caused me to miss a full days of work. My flight was scheduled to leave Birmingham at 9:32a I didn't leave until 4:45p. Now on the flight leaving Texas back to Birmingham, here I am still at the airport 3 hours after my scheduled flight. This is a business paid for flight. However I still think it is horrible the things I go through every time I fly American Airlines. They even canceled my return flight back to Birmingham without my knowing. It was taken care of however that was still a potential inconvenience. Today they loaded us on the plane. We sat on the plane for an hour, they tell us something is wrong. We have to walk out of the plane. We get back in they change our gate 3 times. This is always the worst flying experience.

✅ Verified Review | Flew from Austin to New York. This is the third time I have had problems with American Airlines. I am done giving them chances. They are constantly delaying and canceling flights and they do a horrible job with accommodations. I strongly advise you to choose a different airline unless you feel like sleeping in the airport waiting for a flight 15 hours later.

✅ Verified Review | My wife and I traveled from Kauai to Sacramento with a connection in Phoenix with American Airlines. The flight crew was late arriving at the airport in Kauai and we were over 30 minutes late departing to Phoenix. We arrived 20 minutes late in Phoenix. Because of the delay, we missed our connection to Sacramento. They closed the door early just as we ran up to the gate. I complained to the American Airlines customer service representative. She told me it was my fault for the missed connection and that I should not have booked the flights so close together. I tried to explain that it was a prepackaged AA flight connection that my travel agent booked. She put us on the next flight 2.5 hours later. That flight was nearly full and we were not able to sit next to each other. Also, I had paid for premium seats that we were not able to sit. The customer service agent also refused to refund the extra I paid for the premium seats. To top things off, the new connection flight was 40 minutes late taking off and arriving in Sacramento. I was surprised at how little American Airlines cared about their customers. Apparently you can pay extra for a seat, get bumped from it, not sit in it, and not get your money back. What a scam!