American Airlines

✅ Verified Review | American Airlines is by far the I have ever flown. Every single person I came in contact with today for my flight from New York JFK to San Jose was so incredibly rude. First was the man who curbside checked my bags, who talked to me like a complete idiot and then demanded he get a tip before he even began to check my bags. Now I am sitting at my gate where the rude gate attendants asked for people to check bags. As I go up to do so, they rudely asked what I was doing up there then I told them I would like to check a bag to help and (again with all this attitude) asked what seat I was in, I proceeded to tell her, then she barks at me telling me that's not my seat number asks for my last name, and then repeats to raise her voice and tell me that's not my seat number and I need to go sit down. I am fuming right now. I will never ever again fly with American Airlines. I have never been treated this poorly before by so many employees. American Airlines you are a disappointment.

✅ Verified Review | Fly American Airlines from Dallas every week to Chicago and back to Dallas every week and have not or arrived on time. Frequent flyer miles - still can't retrieve them and get the run around all the time. Don't know why anyone would rely on them. I'm canceling my next month of travel!

✅ Verified Review | Flew American Airlines from Salt Lake City to Chicago. After waiting for over thirty minutes after our flight was supposed to take off we found out that there was no crew for our flight. They then said that they were working on finding one. After two and a half hours they decided that our flight was then cancelled. We then had to wait to rebook and dealt with a very incompetent front desk lady. After it took her 45 minutes to rebook us we had to find a hotel, the airline didn't even offer to pay for it even though it was their fault our flight was cancelled. After a short night in a hotel we had to go back to the airport to catch our new flight. We had been told that we would all be sitting next to each other and that there wouldn't be any delays in our flights. We were mistaken. Once we landed in Phoenix we waited three hours before we even boarded our plane, this was after they did a last minute gate change. Even after we had to wait three hours for our flight, we had to sit on a hot plane for an hour and a half before it even took off. We had been told we would land in Chicago by 2 pm. We didn't arrive until 5.30pm. With myself being pregnant all of these changes, delays, and cancelations were very hard on my body. Not only did we have to pay for a hotel but we had to pay for an extra day on our long term parking. When I emailed this airline, they apologized and said that there wasn't anything they do with cancellations or delays. My husband and I have flown a lot. This was our first flight with American Airlines and it was terrible. Go with another airline when you find your self booking.

✅ Verified Review | Miami to Nashville. My husband and I were returning home from our wedding/ Honeymoon in St. Lucia on Flight AA4658 from Miami to Nashville and I was carrying my very expensive wedding dress on the plane. I had called ahead to make sure that it wouldn't be a problem to hang it up before we left and was told that the flight attendant would help us find a place for my dress. We had been on four flights and on all of our flights except the last the flight attendants were helpful and polite. Our last flight was an absolute nightmare and everyone with us is very displeased with how poorly we were treated. The flight attendant introduced herself and she was extremely rude and condescending. Entering the plane we encountered the FA and asked if there was a place we could hang my wedding dress? She in return asked where we were seating, so we told her seats 12A and 12C. She curtly told us that because we were not flying first class she could not help us and we would have to put the dress in one of the overhead compartments. I was appalled by how dismissive she was. We quietly took our seats but I absolutely refused to shove my expensive dress above with all the other luggage, so we held the dress in our laps. Another flight attendant from the back came to greet us and was very sweet. She asked about the dress and we told her what happened. I told her how upset I was and she told us she would take care of it. A few moments later we saw her call up to the other flight attendant and it look like they were in a very heated altercation. Eventually the other flight attendant placed the dress in a hanging closed, but from that point on the first FA was even more rude than she was when we first entered the plane. Anytime she would walk by us she would make condescending remarks. When we were exiting the plane and asked for the dress she yet again make uncalled for remarks. We reached out to American airlines to complain about her unacceptable way of treating people, but we were only given a very generic cookie cutter response. We don't feel that American Airlines values customers that are not in their programs and we will not fly with them in the future.

✅ Verified Review | Montevideo to Miami. Overall a very good experience. Check in nice staff on the ground. Lounge Access at Montevideo. Boarding on time, grups, all well done. Once on board very nice FA. Seat configuration on the Boeing 767 it`s very comfortable. Seat with lots of personal space, flat bed, comfy blanket and pillow. Tablet for IFE lots of chices. Food selection ok, and wines very good. The FA were great, and the flight departed just on time, arrived 15 min early at the gate. Great flight.

✅ Verified Review | Chicago to London Heathrow. On time departure and arrival in a clean Boeing 787-8. Crew smiling and polite, service was exceptional and the food really good. Extra snacks and many rounds of drinks were provided too. Legroom was ok but since I am a big guy it could be better, but still not an issue. Entertainment system was very good with a wide selection of movies, games, music etc. Overall a great experience.

✅ Verified Review | Philadelphia to Los Angeles. I have to say I don't think I will fly American ever again if I can help it. My experience today going back to Los Angeles was less than ideal. I was supposed to arrive back to L.A. on June 4th by 8pm PT because my flight was scheduled to leave 5:51pm ET. They delayed the flight 10 times before they canceled and changed the gate once which was just after midnight. So I waited seven hours just for them to keep delaying and to cancel. Guess what the reason was? The flight attendant was missing. They put me on another flight that was to leave out at 9:20 the next morning. That following morning we had a gate change and two delays but not by too many minutes. We did arrive on schedule to L.A. but guess what? My bag was kept on the original flight that was cancelled so my bag arrived to L.A before I did. I waited about an hour waiting on my bag at baggage claim thinking that they had it on the flight that I arrived on. I finally went to the back looking around to get answers as to why it was taking my bag so long. I looked at some bags they had positioned at the desk and guess what? One of those bags was mine. I could have saved an hour of time. They are horrible communicators. Very disappointed in my travel experience. The only good things that came out of this was that I arrived home safely, and they put me in a hotel for the night. Do better American Airlines.

✅ Verified Review | Time and time again I have problems with American Airlines. This time my flights from Columbus to Montreal via Charlotte was delayed causing me to miss my connection flight and the only thing they can do is to rebook me the next day and add a second connection. I flew with them back in December 2016 and I once again missed my connection flight due to mechanical problems that delayed us 2h. Never has American compensated me. They don't offer to rebook on another company either. They offer the best flight hours in my case but don't respect them. I have never been on time when flying with them.

✅ Verified Review | Tokyo Haneda to Los Angeles. Bad food, bad service, always delayed. Not worth the money. I'd rather take asian airlines for international flights. Not worth your money. Again not even comfortable. Never for a more than 5 hour flight.

✅ Verified Review | Miami to Los Angeles. Excellent, fresh new plane (the flagship aircraft for AA). Was able to snag a biz class seat by requesting an upgrade about 2-3 months in advance. 15J is right near the window with reasonable privacy. Fully lie-flat seat with a mirror and an amenity kit. A huge plus were the Bose noise-cancelling headphones. The pillow was okay, blanket was great. The meal service was excellent - salad to start with warm nuts, great wine choices (I sampled the two whites) and a sea bass entree with pesto rice and carrots. The signature hot fudge sundae followed. The service was polite without being spectacular. I was able to take a nap just before we landed into LA (beautiful sunset landing). One of the few negatives: my laptop charger could not charge in the socket (perhaps due to its bulky size).