American Airlines

Not Verified | Miami to Denver. Our flight was to leave Miami at 8:25 p.m on a Monday. When we got to our gate at 7:00 p.m we were told to go to another gate halfway across the airport because our gate had be changed. After going to the new location and seating there for about 45 minutes. We were told that our gate had changed back to the gate we were originally at. Finally we get to board the plane around 8:45. The pilot comes over the intercom and says "please take your seats we only have 6 minutes before our crew times out. At this time the fuel truck had just pulled up. After about 10 minutes. The pilot comes back on the intercom and tells us that the crew has times out and that they were not going to be able to fly us to Denver. So the pilots exit the plane. 10 minutes later the flight attendant come on and say "we have a new fight crew on the way and we will be leaving as soon as they get here". 45 minutes to an hour later after sitting on the plane she comes back on only to tell us that there was no new crew and we needed to get off the plane. Now it's around 11:00-11:30. After about an hour of sitting at the gate waiting to hear of any updates. They tell us there's a new fight crew is coming and we would be leaving as soon as they arrived and do there pre-flight checks. So around 12:15 or so the new crew starts to arrive. First 1 pilot, 20 minutes later another pilot, 20 later the engineer comes. I guess. They tell us we will be taking off shortly. Around 1:15 a.m or so. They tell us the the flight attendants have now timed out and our flight would be canceled. It's funny now but not really. They then tell us that we have to go back to the other gate to rebook our flights out. Luckily for us we knew the number to call for rebooking. So we were able to get on the next flight out at 6:45 Tuesday morning. My wife tells me today that they gave her a $100 voucher. Not only did they know they were going to have to cancel the flight but they were dishonest and didn't have to decency to tell us the truth. I have not received anything for them nor do I care to. I will drive to Miami the next time if that's the only way to get there is on American Airlines. They can keep their $100 voucher. If you have any other means of getting to where you need to be I would suggest you use it.

✅ Trip Verified | San Diego to Savannah. American Airlines is by far the worst experience I have ever encountered. My flight has been delayed for approximately 4 hours and I am still waiting. If you have to schedule a flight I recommend not to use this one.

✅ Trip Verified | Dallas to Kona. A surprisingly wonderful experience. It is truly a pleasure to say that everything about this trip was wonderful. They are using an internationally configured aircraft on this seasonal route so the comfort factor was a wow.The attendants were lovely, gracious and efficient in a way that I haven’t experienced with American in a long time. The catering wasn’t great but sufficient and due to the aircraft type wi-fi and entertainment were top notch. Although I know it is not common on American to experience a ride like this so I felt it was important to give credit where it was due.

✅ Trip Verified | Dayton to Tricities via Charlotte. Horrible layover experience in Charlotte, NC. Incoming Flight delay in Dayton, then they had to change a tire, then we had to wait 15 minutes for a staff member to board. I was okay with the delays but when arrived in Charlotte my connecting flight was delayed too. We arrived 10:47, delayed connector was at 10:50 "I'll never make it". So I asked a floor manager to check if the flight was still there, they said it left, it's was 10:50. Come to find out, it didn't leave until 11:03. I could've made it. Then they stuck me in the economy lodge, filthy, nasty and downgraded my seat on the next days flight. First time laid over overnight.

Not Verified | I wasn’t feeling to well in the middle of the flight and I just wanted to say thank you for the flight attendants on flight 2478 on June 4th from Dallas Ft Worth to Sacramento. They took good care of me. They were very professional and just outright nice. All of them represented their company very well. Thank you.

✅ Trip Verified | Chicago to Kansas City. I am sitting in Chicago waiting on your flight attendants because of poor planning on American Airlines part. Can we not just leave without them? I do not need a drink. The issue is is that they just don't care how you inconvenience others who have to just willing deal with their obvious ability to plan ahead. It is Chicago - American Airlines have hundreds of flights going in and out can't they have backup flight attendent!!

Not Verified | Philadelphia to Tucson. Absolutely disappointed with trip. First flight was cancelled with only minimal time to reschedule. Rescheduled flight was delayed and captain did horrible job or letting us know and was unsympathetic. No real answers provided except it may be an additional hour stuck on a full flight with a 80% humidity and no air. Completely unprofessional and even de-boarding instructions were less than helpful. You have found a way to lose me not only as a business client but also a personal customer - good job American Airlines.

✅ Trip Verified | Flew Economy round trip between Philadelphia to Budapest about a week and a half after American Airlines started this seasonal service. Overall, I was very pleased with the flights. American's 800-number agents were helpful and friendly; the website was easy to navigate for making reservations; transfers between international and domestic American flights at PHL are easy via an airside shuttle bus or a pleasant 15-minute airside walk. Although older, the Boeing 767 worked well for me: I liked the 2-3-2 seating in Economy, legroom was adequate, seats were reasonably padded, the lavatory had just enough room, and with only around 200 passengers, boarding and deplaning were fairly quick. In Economy, there is no individual flight entertainment. Cabin crew on both flights were attentive and amiable. Check-in at BUD was reasonably quick because American had 4 or 5 counter positions open for this one flight at least two and a half hours in advance. In short, American did a good job.

✅ Trip Verified | Flew American Airlines from Chicago to Philadelphia. Constant delays with this airline all the time. Left O'Hare International 45 minutes late and arrived in Philadelphia 10 minutes late. I thought that was pretty good considering. I see 1 plane parked at terminal A and had been sitting on the tarmac for 33 minutes waiting to pull in. Captain just came on and apologized for the delay and informed us operations had no idea when we will be able to pull into one of the 25 gates that are open.

Not Verified | Dallas to Baton Rouge. It takes a lot for me to go through the effort of placing a review, but American Airlines has worked hard for this one. I travel regularly from Baton Rouge to Dallas Fort Worth and they are consistently late. Not only are they late they will push a scheduled flight so many times at the last minute it eliminates the option of catching an earlier flight that somehow seems to take off before you thought it was scheduled to depart after your original time. Only a true professional at screwing things up to pull this off. I do this for work because it's the most convenient geographical departure and arrival cities, other than that American Airlines is a complete disappointment.