American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3694 reviews
3/10
3 star Skytrax Rating
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1/10

American Airlines customer review

(Australia)

It is almost laughable that AA is a part of Oneworld when the service standards of AA are not even close to its alliance partners. I flew LAX-NRT yesterday - disinterested and poorly-dressed cabin crew small and uninspired meals and an entertainment system that could have been considered to be state of the art in 1990. Each time the fasten seat belt was on there were no safety announcements and passengers and crew wandering around the aircraft during turbulence. It was such a pleasure to board a Qantas aircraft for the remainder of my journey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

This airline continues to live up to their reputation that they have earned for being terrible. I arrived at my connecting flight 10 minutes early only to be greeting by the agent who says "we gave your seat away because you were late" then proceeds to close the door. I was 10 minutes before departure time! I am a Platinum customer! American knew I was coming. Being a customer much less one with status means nothing to American.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(Czech Republic)

Had reservations for San Francisco - Miami and later on Miami - New York La Guardia on my 3 weeks USA tour. The SFO-MIA flight started badly where all passengers were standing in a long line 5am in the morning with no open check in counters and self-check in unresponsive. Some passengers overheard AA staff state that the flight will be delayed however I saw that all was according to plan on all screens. Ground staff finally came and they denied any delays. Self check in either couldn't read the passport scans or simply loading into oblivion with an error message at the end. AA staff was more concerned only with payment for checked in baggage which for a non US passenger is considered unacceptable. Check in was chaotic to say the least and the First class counter looked even less organized. Only after everyone was checked in the flight jumped from 7am to 8am and in an hour the flight was delayed to 5.30pm! No explanation or apology. Only 1 agent handled the full flight rerouting people with onwards destinations but no interest in assisting any of the passengers who have Miami as their final stop. No apologies no assistance no accommodation no food for a 10 hours delay! The afternoon flight was boarded on time on an ancient B757 that seemed to still have technical problems as we learned from the crew. We stayed on the tarmac for another 90 minutes. Plane old and showing its age with interior from the 80s and an inaudible flickering screen leg room acceptable. Crew incredibly chatty amongst each other. Non visible cabin presence. Flight from Miami to New York as well an ageing 737-800. As they again charge for checked in bags all bring oversized bags onboard causing a less than civilized situation where there is NO space for all the bags thus delays in checking those bags and taking them out of the cabin. Again no food onboard for a long flight. Will never consider this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United Kingdom)

Will never fly with this airline again just dreadful. Manchester to JFK and back just one film each way overhead TVs in the aisles not seatback. Poor food terrible tea coffee not much better staff looked worn out and as if they wished they could be anywhere apart from working on those planes. Delayed 2 hours on the way back. Two hours sitting on the plane is no fun. Obviously no contingency plan there then! Next time I'll just fly to Heathrow and fly with Virgin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

American Airlines customer review

(United States)

I have flown SFO-MIA-Ecuador and back 6 times the past 2 years. Although the staff can seem a little long in the tooth and sometimes just mean I do appreciate the pilots. They seem to be a cut above the rest of the industry with those 757's.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(Malaysia)

Having just flown American Airlines for the first time from JFK to London Heathrow I can honestly say AA are a contender for the worlds worst airline. From the state of the plane to the poor quality of the food to a laughable 1970's entertainment system all compounded by a disinterested flight crew. As a regular intercontinental traveller used to flying airlines such as Emirates Singapore Qatar etc I was truly shocked by how bad AA really are. What made it funny was reading the CEO's editorial in the inflight magazine his goal of being the worlds best carrier is a long way off.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(Canada)

My trip from Toronto to Bogota has not happened yet as the connecting flight from Toronto to Dallas was delayed due to mechanical problems based on what we were told and they did not allow us to board the flight. The AA reps had us wait in front of different counters for more than 5 hours without resolving anything to more than 20 people. In addition they had to handle the receiving flights. The staff was rude and not friendly at all. I gave up and agreed to have my trip delayed by one day losing one entire day in my vacation plans. I hope today it will be different. I will never use this company for my business trips.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

American Airlines customer review

(United Kingdom)

LHR-LAX-LAS-LAX-OGG-LAX-LHR Nov 28 to Dec 9. I had a 2-week trip to 3 destinations in America all on American Airlines. All 6 flights were punctual and flight attendants on all flights were polite and friendly especially the last 3 flights. The new business class seat in AA's 777-300ER is the most comfortable I've had. Slept very well on both flights between LHR and LAX. I was also satisfied with the unexpected angled flat bed business class seat on LAX-OGG-LAX flights in 767-300. Overall I was very happy with their service and products. If AA ground staff can also deliver the same good services then AA will become a true premium full service airline in America.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

American Airlines customer review

(Malaysia)

My family and I traveled on AA from CDG (767-300) DFW (MD80) Sat 14 Dec and was completely satisfied. AA excel in two areas: 1) The super friendly hospitality of their Cabin Crew and 2) They provide meals that will fill you - their pizza prior to landing is sumptuous and most memorable. Their aircrafts are old and their IFE very ancient. So if price is a factor (especially when traveling with family) they will deliver satisfaction. The game changer is when their fleet is replaced with the latest in IFE offerings!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

American Airlines customer review

(United States)

JFK (New York) to LAX (Los Angeles). We got at the airport went straight through security which was extremely easy then sat at the gate for a while. No delays. We were in seating group 2 which was extremely convenient. We got 2 seats next to each other. They let us use all electronic devices. The only in-flight entertainment was 12 radio stations and a couple of magazines but it was a great steady flight. The food was fine. They provided a breakfast sandwich with ham and cheese on a croissant. The staff were friendly and it was one of the best flying experiences I've had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes