American Airlines

✅ Trip Verified | Gate crew was horrible! I flew in from Abeline, TX and connected in Dallas before heading home. My flight in Abeline required a gate valet for my carry on because the plane is super small - 3 seats across and I can’t stand up straight in the cabin. No problem, as they met us at the arriving gate with our bags. Having not removed the valet tag, the gate crew in Dallas wouldn’t let me take it on the plane, even after showing it clearly fit in their sizing frame, and after watching countless other passengers board with even larger bags. I have flown with this carry on bag countless times with no issues, including flights on American. Rather than seeing that the bag fit, they forced me to check it anyways because heaven forbid they be proven wrong. Screw American Air and their horrible, horrible service.

✅ Trip Verified | Charleston to Charlotte Amalie. Bought nonrefundable tickets for our trip to Saint Thomas. Purchased the 3rd party flight insurance. Resort informed us that they were unable to accommodate us due to Hurricane. Submitted claim to insurance and they declined the reimbursement. The resort being uninhabitable should have fallen under their coverage but they declined. They even told me to cancel my tickets before I could submit the claim. Even if we found a new accommodation, we couldn't as the resort was a gift, we would have to shell out another $1300. Shady business.

✅ Trip Verified | Orlando to Dublin via Philadelphia. Having read many Bad reviews from customers having flown American airlines , I wasn’t looking forward to a 10 hour Dublin to Orlando flight with a return leg to look forward to 12 days later. We were two adults and 5 children between 10 and 15 years old. From check in staff In Dublin, to the flight crew, everything was above average. Many reviews complained about the seats, how uncomfortable they are and their pitch. This seems to be a problem with Boeing as the 4 Airbus planes we flew were comfortable and more than adequate. One issue we had which did leave a bad taste with all of us was the check In attendant in Orlando. We each had 23kg baggage allowance. On average we only had 10 kg each. We asked to check in one of the children’s cabin baggage and were instructed that this would cost a further $100 as 7 albeit light bags had been checked in. We had to retrieve one of the bags to add her toiletries, as they would have been confiscated, necessitating 45 minutes of waiting for the bag to come back. The check in assistant was adimant and very cold in her customer service. It was an unfortunate experience but the other staff were very good.

✅ Trip Verified | Philadelphia to Dallas Ft Worth. My original flight was from Philly (departure time 6:05am) to (O'Hare departure 8:10am) then to DFW (arrival at 10:36am). First, I got held up in Philadelphia for almost 3 hours because of the weather. Which, it wasn't even raining out yet but they weren't sure about the weather. Ok. Which in return missed my flight from O'Hare to DFW. I arrived in O'Hare 10:45am. I got another flight departure 1:00pm. Ok. Its 12:30, now the flight is delayed till 1:37. Ok. Its 1:15, flight is now delayed till 4:05! So again, it's 2:30 now my flight gets cancelled. Now there's no flights to DFW until tomorrow morning!! Not going to work for me. So now I have to fly to Raleigh-Durham, NC. To DFW arrival time 9:05. Worst airline imaginable! I will never fly American airlines again nor recommend it to anyone. Awful customer service skills also.

✅ Trip Verified | Puerto Vallarta to Columbus via Dallas. Never again, a total joke. Had literally everyone running back and forth all over Dallas Ft Worth airport. Delayed, delayed, delayed, only thing delayed was their care for customers. Literally everyone in airport dealing with these jokers was seriously aggravated. Let us get all the way through to the gate to discover the plane already left. We will no longer be using your services.

✅ Trip Verified | I am very dissapointed in this airline. They have essentially robbed me and my family. We were scheduled to fly in December 12, 2017 to Puerto Rico and had been saving up to go all out with First Class tickets which is an extreme luxury for us. Due to the devestation of Hurricane Maria we cancelled our flight and were told we had a year to reuse our tickets. I tried to make my new reservation on Aug. 10, 2018 and was declined to use my credit because the credit was only valid until year from the date of purchase which was Aug. 7, 2017 and not from the ticketed departure date of Dec. 12, 2017. That is right, I was 3 days late. Needless to say I was very upset and made a formal request begging for a 3 day extension in order to uae my almost $2,100 credit and this is the message I just received 3 days after my request. I'm sorry that you didn't travel with us as planned nor were you able to use the value of your unused tickets within a year. We know that travel doesn't always happen as planned, which is why we give our customers one year from the date the original ticket was issued to begin new travel. We believe that offering a full year to rebook travel provides our customers the flexibility they need to use their flight credit. I'm sorry for any disappointment we might cause by declining your request. Let me assure you that our position does not lessen our regard for you as our customer. It is always our pleasure to serve you, and I hope that we have the opportunity to welcome you aboard again soon. This is the same as stealing!!! I did not lose $300 or $500 it was almost $2,100 of my hard earned money saved up to to have a dream vacation and due to circumstances out of my control (mother nature) I had to cancel my original vacation and was excited to plan it again for this year only to find out I was 3 days too late! I never expected the airline to act so callously and lack such compassion for their clients after a lifetime of supporting them. The airline has significantly destroyed the image and reputation it had with my entire family.

✅ Trip Verified | San Francisco to Ithaca via Philadelphia. Awful from start to finish. Cramped over stuffed planes and the whole experience screamed “how can we make the most money regardless of customer quality?”. My flight was canceled in PHL. They will not reach out to you for a refund so I called customer service and spoke to the rudest woman who was about to explode with anger at any moment. As if it was my fault. She was rageful and just terrible at making me feel like a valued customer. Who knows if I’ll actually get the refund for my cancelled flight (since it’s such an inconvenience to AA airlines). Never ever again. Just the worst.

✅ Trip Verified | Chicago to Denver. My family and I are trying to get home to Colorado. Me, my brother and my sister and our friend have been put on standby four times, the people at this airline are not much help, they have bad attitudes, are lazy, and they didn’t even bother to ask other people to give up their seats or to check the airplane to see if it was full. I am very mad at this airline and right now you have four very unhappy customers. This airline is not worth flying with and i will rate this 1 out of 5 stars.

✅ Trip Verified | Grand Junction to Houston. Flight from CO to Dallas at 10:35 delayed to 11:15 so we also missed our layover to Houston. Rescheduled to 11:16 from CO to Dallas. So we get on the plane, sit on it for an hour, now we have evacuated the plane due to a mechanical issue. On top of this, it causes us to miss our rescheduled layover which was the last flight to hobby. So the said they can fly us to IAH at 5:45 (which isn't even the airport we were to fly into). American Airlines has the worst customer service I’ve ever seen. I will never fly this airline again.

✅ Trip Verified | Ft Lauderdale to Fayetteville via Dallas. Terrible customer service. Have to sleep at airport due to mechanical problems, after they forced me to book (and pay for) my only bag. To complain, I have a choice of standing in line with approximately 100 other people waiting to do the same, or call them (quoted hold time 60 minutes - no kidding). I cannot express enough how much I have come to hate this airline over the years. Just when you think they cannot make you dislike them any more - they find new ways to underdeliver without the smile. While rolling eyes. They have classes on weekends on how to sigh, be useless and insulting at the same time while accomplishing nothing. Oh! And the gate changes. Do not forget the last minute never ending gate changes. Then suddenly the person that was just your gate agent 30 seconds ago, where you have been dutifully and patiently standing, will weasel their way out of helping you. Like a game of gate-agent-wack-a-mole. Hate is a gentle word.